57 comments found

n4ncy83 Purchased

Hi there, First, great, great theme.

Second, I can’t figure out what I’m doing wrong. When I import the .xml file, the menu doesn’t show up like it’s supposed to. No matter which page I’m on, it shows as a vertical list instead of the horizontal one, see the screenshot here: http://www.coin46.com/menu.png

tommusrhodus

Hey there,

Please now follow through the documentation to get the theme fully set up to your needs :)

Regarding the menu, you just need to set the menu to a ‘menu location’ in “appearance” => “menus” for it to appear properly :)

Cheers

Default-user
n4ncy83 Purchased

I thought importing the demo template would eliminate the steps in the documentation. But Now that I’ve read it, It’s all good! Thank you for the awesome template and documentation!

Quick question. If I’m using a custom background pattern, do I need to use one at 2x for retina, or just upload the default size pattern?

tommusrhodus

Hey there,

For retina images, use this plugin;

http://wordpress.org/plugins/wp-retina-2x/

Cheers :)

Hey there. How do you set up the slider??

Default-user

It’s a beautiful template but it’s too advanced.. can I please maybe get a refund of my money? I cannot use the template and I don’t feel I should have bought it in the first place!

tommusrhodus

Hey there,

All refund requests are handled by contacting support.envato.com

Cheers

Default-user

thanks. I still keep fighting with making your template work and it’s really difficult.

I have triet so much now that I just give up and it shouldn’t be like that

Hi there, great theme! I’ve downloaded the homepage psd ofsite, but I can’t seem to find the rest of the psd’s…

tommusrhodus

Whoops, sorry, I better change that to ‘Homepage .PSD’.

Cheers

andrehofsink

so there is only a homepage psd!?

tommusrhodus

Yes, you’ve bought the WordPress theme, the HTML version and homepage .PSD are included as a bonus, though I realise that my wording needed tweaking as I mention above.

Cheers

When I select my Permalinks to be custom or Post Name, I get “Not Found” errors for the post. But of I set the Permalink to be Default, it finds them. Why? Never seen this issue before except on your theme. As well, if you select Post Name, it fills in / postname / into the Custom field. Why would it do that?

LockedNLoaded

Thanks.. I will look into that issue than

LockedNLoaded

You were right, server permissions errors stopped htaccess writing rewrite proper

tommusrhodus

Glad you got it working :)

Ascon Purchased

Hey!

Your template is great, we’ve just purchased it but already fount a strange bug: the options of the slider doesn’t appear, when the site is generated. At the preview everything is fine, but outside only the basic stuffs appear. I mean: the shadow doesn’t appear, no bullets, etc…

The option of the slides are fine, but the slider isn’t working properly.

When I’ve tried the slider on a selfmade wp theme, everything was great. I’ve tried your theme on several servers and the problem was the same.

Please check this page: http://szervezetienergia.hu/ and help me to solve this problem!

Thx Gerg?

tommusrhodus

Hey there,

1. Not sure how you’re loading portfolio posts elsewhere, but you’ll need to set global $more;

http://wordpress.org/support/topic/more-tag-ignored-on-home-page

2. I’ve made a note for the next update for a theme option to set that the images link through to the post, rather than just the lightbox image.

3. The dark and light blocks are created using child pages, check out the making pages section of the documentation.

Cheers!

If you have any further questions, please direct them to;

http://tommusrhodus.ticksy.com
Default-user
Ascon Purchased

Hey!

Sry, only one more question to submit a new ticket: where could I find the Purchase Code? :)

thx Gergo

tommusrhodus

Hey there,

It’s in the ‘item license’ download if you click on the download button for the item on your theme forest downloads page of your account.

There’s a screenshot on ticksy explaining this also.

Cheers

I have another odd issue.. we use Blog 2. When you use the “continue reading ->” button and go into the blog post itself, the entire body moves up about 30 pixels. The logo stays in the same place, but the class=”inner light” appears to move up. Go back to the blog main page and it reverts back. Why might that be? I see this across all browsers.

tommusrhodus

Hey there,

Could you either post a URL to your site, or, if you’d prefer your URL to be private, leave a ticket with it at our support site?

http://tommusrhodus.ticksy.com

Cheers!

LockedNLoaded

ticket opened, thanks!

tommusrhodus

Thanks, just replied to it :)

Hi there,

Does this theme come with unlimited sidebar?

Thanks

tommusrhodus

Hey there,

Unlimited sidebars is supported but not included in the theme, why? Well there’s so many plugins available that do this, that adding the function directly in the theme would be a bit of a waste for those users that don’t want it :)

http://www.woothemes.com/woosidebars/

Cheers, thanks for the interest in Wiretree :)

Tom

hamergil Purchased

Hello Just purchased the theme and still learning it. one thing I noticed that bothered me is that there is no shortcode for columns. is there? am I missing something? please let me know

hamergil
hamergil Purchased

Honestly, this whole page builder is a bit more complex than using simple page template (to me at least) but I respect the fact that other people like it and find it useful. I was thinking about using one of those plugins but wanted to check if you have it available in your theme. anyway – thanks for the quick reply. I’ll download one of them.

tommusrhodus

Hey there,

Fair enough, I know page builders aren’t for everyone :) You’ll find more and more themes on theme forest will be pointing toward short code plugins like those in the future as we have new theme requirements to keep short codes external from themes now :)

Cheers!

hamergil
hamergil Purchased

OK Thanks

Hi there,

Love this theme, very happy with it. Lots of cool features. The resizing blocks in the Page Builder blows my mind. Haha anyway, I noticed on the demo that when the Home link is selected-has the bubble around it-when you are on the homepage. I’m trying to replicate that, but can’t figure it out! I have Home in my navigation but it’s not bubbled around when I’m actually viewing the home page. How do I fix that? Please help, thanks!

tommusrhodus

Hey there,

Please leave a ticket with your URL at our support site so we can help, if you can leave a temporary WP-Admin login then even better;

http://tommusrhodus.ticksy.com

cheers!

hamergil Purchased

There is a very annoying issue with the page builder. I believe it’s a bug. the page builder disable the option of assigning sub page to a parent page for normal use. I created a parent page, then created 4 sub pages of this parent page and afterwards when I tried to view it in the site live using the drop down menu, everytime I tried to access one of the sub pages it redirected me to i’ts parent.. only when I went to the sub pages and changed it from sub page to a normal page it worked fine.. this is pretty annoying when trying to keep a nice order of pages and sub pages which can ultimately lead to an SEO issue. anyway I can work around it and still assign sub pages to parent pages regardless of using the page builder? is there anyway I can disable the page builder option? (which has more disadvantages than advantages to me..)

Thanks

tommusrhodus

Hey there,

No problem, this is actually not a page builder bug, but a design of the theme that I’ve now come to realise was a little short-sighted.

To remove the issue, simply open page.php in your theme files, you can do this in “appearance” => “editor”, you’ll be deleting this which is at the top of the file;

<?php 
    if( get_option('redirect_children','1') == 1 ){

        global $post;

        if ( is_page() && $post->post_parent ) {
            wp_safe_redirect( home_url() ); exit;
        }

    }
?>

Cheers! :)

hamergil
hamergil Purchased

Thanks. it works

Hi,

That’s no surprise Tommus Rhodus is featured author of this week! ;-) I just wanted to give a little feedback here so that if some of you hesitate to go for this theme in particular, don’t hesitate any longer. I have worked with this theme and really loved it and Tommus Rhodus support forum is one of the best I’ve known so far. You won’t regret it. It’s a pleasure to work in conditions like that. Just a thought from a happy customer.

kind regards,

Chrys

tommusrhodus

:D thanks so much!

tiffah209 Purchased

Hi there! Great theme! Everything works wonderfully during the set up, but I’m having trouble setting up the portfolio page. I want to set the thumbnails in 4 columns but don’t really know how to do that with page builder. Any tips or suggestions?

tommusrhodus

Hey there,

First make sure your portfolio is accessed via your /portfolio page, as in http://www.your-site.com/portfolio

Next go to portfolio settings in the page builder, and change the columns setting from 3 to 4 columns :)

Cheers!

Default-user
tiffah209 Purchased

got it! thank you so much!

user5794 Purchased

I’m looking to add the “Latest Posts” widget to our homepage in the format you have on this page: http://www.madeinebor.com/wiretree/home-ii/

Where cna I find that widget, shortcode, or styling?

Thx. Great theme overall!

tommusrhodus

Hey there :)

There’s a block in the page builder called ‘recent posts’ which does this, check it out :)

Cheers!

Hello Users are Wiretree theme

Wiretree -> Tabs And Toggles (page) -> TABS select menu How to contact the Page Setup

tommusrhodus

Hey there,

Tabs and toggles are built in the page builder by using the ‘tabs and toggles’ block.

Cheers

Default-user

Thanks ~

Hi! I was wondering if I could make the menu fonts a bit bigger? if so, how do you do that? thank you!

tommusrhodus

Hey there,

Add the following to “appearance” => “customise” => “custom css” and modify to your needs;

#tiny a {
font-size: 16px !important;
}

Cheers!

Default-user

Thank you so much!

Hi are the photos included?

tommusrhodus

Hey there,

Please contact me from my profile contact form for more details.

Cheers

Hi,

When I set up my homepage, I am using the ‘Blank’ template as you state in the documentation, so that there is no white background behind the revolution slider.

However when I then build a page using the Page Builder and insert the code on to the page nothing underneath the slider aligns properly.

Also how do you get the Light and Dark Page Wrapper Backgrounds working I have set the colours on the Customisation Page but cant seem to get them to work?

Thanks

tommusrhodus

Hey there,

Both these questions are answered by the ‘using child pages to make the sectioned effect’ section in the homepage :)

Basically, you want to add child pages to your homepage (make a new page, set your homepage as it’s parent) and add your content into these, each time you make a new child page, you’ll get a new section (dark, light etc.) on your homepage :)

Cheers!

Default-user

Hi,

I have been trying to get this working for around 3 hours making new child pages and adding content to the child pages but nothing seems to happen?

Can you please assist?

Thanks

tommusrhodus

Please leave a ticket at our support site and post your URL for us to take a look at:

http://tommusrhodus.ticksy.com

Please note, there is a queue on our ticket system answered first come first served, your ticket will be answered as soon as we get to it (under 24 hours)

Cheers

Hi Again,

On your contact page you have 3 small icons with address text next to them, how do I get these on my page, I have managed to get everything else on the page working, just not these.

http://www.mobilelab.co.uk/contact-us/

Thanks, Ryan

tommusrhodus

Hey there,

Drop this straight into the content of your page builder block and modify as you need :)

<i class="icon-location contact" /> Moon St. 14/05 Light, Jupiter
<i class="icon-phone contact" /> 0247 541 65 87
<i class="icon-mail contact" /> <a href="mailto:support@wiretree.com">support@wiretree.com</a>

Cheers!

Sorry to disturb you, I got a couple of question.

I: what’s the difference beteween projects and portofolio? Can I have a content only in one page, ie only in projects? If so How? And/or in portofolio only?

II: I tried to import demo xml several time, with bad results. It will be possible to have a “page builder data” xml only? I already did my basic pages.

It takes few hours to manage the “page editor” but now I like it very much. Nice template! Thank you for cooperation

tommusrhodus

Hey there,

1. Projects is simply a portfolio layout accessed by publishing a page with the projects page template. Either way, you’ll need

2. If you send an email through my profile, I’ll send you a page builder import :)

Cheers, glad you like it :)

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