An introduction to support on the Marketplaces
- Envato staff look over every item before it can be sold on the Marketplaces.
- Technical items contain help files to introduce you to the item and its components.
- Authors can choose to support their items but this is optional and may vary.
Common WordPress Installation Issues
Missing style sheet error when installing the theme
A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.
Frequently Asked Questions
How can I change the size of sub-menu?
We designed it with fixed width, please follow the instructions below to change the width of sub-menu.
Open file wisdom/styles/style.css go to line#463 and change the width according to your requirement.
I just installed the theme but my slider is not working?
Please give the 777 write permission to the folder wisdom/cache/ recursively to make it work.
Still have issue?- 1. Go to home page and press ctrl + u from your keyboard to open source code.
- 2. press ctrl + f and find the text thumb.php
- 3. now copy the complete src URL e.g http://themebazaar.net/demo/wisdom/wp-content/themes/wisdom/thumb.php?src=http://themebazaar.net/demo/wisdom/wp-content/themes/wisdom/images/banner1.jpg&h=316&w=980 and paste it in your browser, it will show you the right error message. please note: we are using timthumb library to resize the slider images and it has security limitation so you cannot include the images from other website.
How can I remove the slider text?
comment out the line #38 to #44 in wisdom/modules/main_slider.php and comment out the code in wisdom/styles/style.css from line# 587 to 624, please make sure you have the backup of all files.
please note: we don’t support customization so be sure you have the backup of original files.
My slider transition or animation is not smooth?
Please change the slider speed value from Appearance > theme options > home page > home banner settings > speed to 500 it will work fine.
How to fix wordpress version 3.5 Bugs
elseif(basename($_SERVER['SCRIPT_NAME']) == 'post.php' || basename($_SERVER['SCRIPT_NAME']) == 'post-new.php') { wp_register_script('google_maps', 'http://maps.googleapis.com/maps/api/js?sensor=false&libraries=places'); wp_enqueue_script('google_maps'); $js = array('functions_admin','jquery.ui.core.min','jquery.ui.datepicker.min','jquery.ui.widget.min','jquery.ui.mouse.min','jquery.ui.slider.min','jquery-ui-timepicker-addon'); foreach($js as $j) { wp_register_script($j, get_template_directory_uri().'/js/'.$j.'.js'); wp_enqueue_script($j); } wp_register_style('googlemap', get_bloginfo('template_url').'/addons/googlemap.css'); wp_enqueue_style('googlemap'); wp_register_style('jquery.ui.datepicker', get_template_directory_uri().'/addons/jquery.ui.datepicker.css'); wp_register_style('jquery.ui.datepicker-addon', get_template_directory_uri().'/addons/jquery-ui-timepicker-addon.css'); wp_enqueue_style('jquery.ui.datepicker'); wp_enqueue_style('jquery.ui.datepicker-addon'); }and replace it withelseif(basename($_SERVER['SCRIPT_NAME']) == 'post.php' || basename($_SERVER['SCRIPT_NAME']) == 'post-new.php') { wp_register_script('google_maps', 'http://maps.googleapis.com/maps/api/js?sensor=false&libraries=places'); wp_enqueue_script('google_maps'); $include = array('jquery-ui-core','jquery-ui-datepicker','jquery-ui-widget', 'jquery-ui-mouse','jquery-ui-slider'); wp_enqueue_script('jquery-ui-timepicker-addon', get_template_directory_uri().'/js/jquery-ui-timepicker-addon.js', $include, '', true); $js = array('functions_admin'); foreach($js as $j) { wp_register_script($j, get_template_directory_uri().'/js/'.$j.'.js'); wp_enqueue_script($j); } wp_register_style('googlemap', get_template_directory_uri().'/addons/googlemap.css'); wp_enqueue_style('googlemap'); wp_register_style('jquery.ui.datepicker', get_template_directory_uri().'/addons/jquery.ui.datepicker.css'); wp_register_style('jquery.ui.datepicker-addon', get_template_directory_uri().'/addons/jquery-ui-timepicker-addon.css'); wp_enqueue_style('jquery.ui.datepicker'); wp_enqueue_style('jquery.ui.datepicker-addon'); }2. Open wisdom/includes/js/multiadd.jssearch for code jQuery('#fw_form').live('submit', function(){ jQuery('#justborn').remove(); }); and replace it with jQuery('#fw_form').live('submit', function(){ //Contact us page null fix $('#the-list ul.tablecont').each(function(){ $(this).find(':disabled').removeAttr('disabled'); }); jQuery('#justborn').remove(); });
When to contact Envato Support
Authors are experts on their own items, but if you're having trouble using the Marketplaces you should come straight to Envato Support.

