An introduction to support on Envato Market

  • Envato staff look over every item before it can be sold on Envato Market.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Hands-on support for this item is provided by themebazaar

They will respond to buyers' questions via their own support system.

Go to item support

Additional information from themebazaar:

Support for my items includes:
  • Responding to questions or problems regarding the item and its features
  • Fixing bugs and reported issues
  • Providing updates to ensure compatibility with new software versions
Item support does not include:
  • Customization and installation services
  • Support for third party software and plug-ins

Common WordPress Installation Issues

Missing style sheet error when installing the theme

A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.

Frequently Asked Questions

How can I change the size of sub-menu?

We designed it with fixed width, please follow the instructions below to change the width of sub-menu.

Open file wisdom/styles/style.css go to line#463 and change the width according to your requirement.

I just installed the theme but my slider is not working?

Please give the 777 write permission to the folder wisdom/cache/ recursively to make it work.

Still have issue?

How can I remove the slider text?

comment out the line #38 to #44 in wisdom/modules/main_slider.php and comment out the code in wisdom/styles/style.css from line# 587 to 624, please make sure you have the backup of all files.

please note: we don’t support customization so be sure you have the backup of original files.

My slider transition or animation is not smooth?

Please change the slider speed value from Appearance > theme options > home page > home banner settings > speed to 500 it will work fine.

How to fix wordpress version 3.5 Bugs

1. Open wisdom/functions.php

elseif(basename($_SERVER['SCRIPT_NAME']) == 'post.php' || basename($_SERVER['SCRIPT_NAME']) == 'post-new.php') { wp_register_script('google_maps', 'http://maps.googleapis.com/maps/api/js?sensor=false&libraries=places'); wp_enqueue_script('google_maps'); $js = array('functions_admin','jquery.ui.core.min','jquery.ui.datepicker.min','jquery.ui.widget.min','jquery.ui.mouse.min','jquery.ui.slider.min','jquery-ui-timepicker-addon'); foreach($js as $j) { wp_register_script($j, get_template_directory_uri().'/js/'.$j.'.js'); wp_enqueue_script($j); } wp_register_style('googlemap', get_bloginfo('template_url').'/addons/googlemap.css'); wp_enqueue_style('googlemap'); wp_register_style('jquery.ui.datepicker', get_template_directory_uri().'/addons/jquery.ui.datepicker.css'); wp_register_style('jquery.ui.datepicker-addon', get_template_directory_uri().'/addons/jquery-ui-timepicker-addon.css'); wp_enqueue_style('jquery.ui.datepicker'); wp_enqueue_style('jquery.ui.datepicker-addon'); }

and replace it with

elseif(basename($_SERVER['SCRIPT_NAME']) == 'post.php' || basename($_SERVER['SCRIPT_NAME']) == 'post-new.php') { wp_register_script('google_maps', 'http://maps.googleapis.com/maps/api/js?sensor=false&libraries=places'); wp_enqueue_script('google_maps'); $include = array('jquery-ui-core','jquery-ui-datepicker','jquery-ui-widget', 'jquery-ui-mouse','jquery-ui-slider'); wp_enqueue_script('jquery-ui-timepicker-addon', get_template_directory_uri().'/js/jquery-ui-timepicker-addon.js', $include, '', true); $js = array('functions_admin'); foreach($js as $j) { wp_register_script($j, get_template_directory_uri().'/js/'.$j.'.js'); wp_enqueue_script($j); } wp_register_style('googlemap', get_template_directory_uri().'/addons/googlemap.css'); wp_enqueue_style('googlemap'); wp_register_style('jquery.ui.datepicker', get_template_directory_uri().'/addons/jquery.ui.datepicker.css'); wp_register_style('jquery.ui.datepicker-addon', get_template_directory_uri().'/addons/jquery-ui-timepicker-addon.css'); wp_enqueue_style('jquery.ui.datepicker'); wp_enqueue_style('jquery.ui.datepicker-addon'); }

2. Open wisdom/includes/js/multiadd.js

search for code jQuery('#fw_form').live('submit', function(){ jQuery('#justborn').remove(); }); and replace it with jQuery('#fw_form').live('submit', function(){ //Contact us page null fix $('#the-list ul.tablecont').each(function(){ $(this).find(':disabled').removeAttr('disabled'); }); jQuery('#justborn').remove(); }); 

When i activate theme. i am facing this issue

Parse error: syntax error, unexpected T_STRING in /home/content/34/8893034/html/iochouston/wp-content/themes/wisdom/includes/fw_widgets.php on line 583

Please replace this code

Codebird::setConsumerKey(kvalue($instance, 'api_key'), kvalue($instance, 'api_secret')); $cb = Codebird::getInstance(); on line number 583 to 584 in includes/fw_widgets.php and also remove this line namespace Codebird; on line number 3 in includes/codebird.php

When to contact Envato Support

Authors are experts on their own items, but if you're having trouble using Envato Market you should come straight to Envato Support.

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