876 comments found

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  • Bought between 50 and 99 items
  • Has been a member for 1-2 years

I am having this issue in IE11 in both Win8 and 7. But it is hit in miss, some people can see it in Win 8 and the rest don’t see it. Everybody sees it in Win7

“Revolution Slider Error: You have some jquery.js library include that comes after the revolution files js include. This includes make eliminates the revolution slider libraries, and make it not work.

To fix it you can: 1. In the Slider Settings -> Troubleshooting set option: Put JS Includes To Body option to true. 2. Find the double jquery.js include and remove it.”

FRESHFACE

Hi there!

Thank you very much and sorry for any inconveniences. I just added it to the task list and will be incorporated in next update.

Thanks and cheers! :)
—FRESHFACE

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lizardjam

According to themepunch it’s because this line <script type=’text/javascript’ src=’http://www.donordirect.com/wp-content/themes/wiseguys/rs-plugin/js/jquery.themepunch.plugins.min.js?ver=3.8.1'></script> is baked into the theme. Anyway I can remove that or is that something you have to do?

FRESHFACE

Hi there!

I just added it to the task list and will be fixed in next update.

Thanks and cheers! :)
—FRESHFACE

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  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
ferrett Purchased

How do I change the pricing table coloumn into £? All I am getting is – $??

FRESHFACE

Hi there!

I’m sorry for any inconveniences please send me your WP login and I’ll do this for you asap.

Thanks and cheers! :)
—FRESHFACE

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ferrett Purchased

2865

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ferrett Purchased

also what is optimum size for logo on header?

Default-user
ferrett Purchased

?

FRESHFACE

Hi there!

Could you please firstly do some pricing tables ? Also the logo dimension don’t have any optimum size, just give them any dimension you want and still looking ok.

Thanks and cheers! :)
—FRESHFACE

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  • Bought between 1 and 9 items
  • Has been a member for 0-1 years
gryphnyc Purchased

Revolution Slider – Add Slider functionality Not Working

As the slider was packaged with the theme, I thought the support should come through this channel. Is this functionality working out of the box? Are there any fixes?

The Revolution Slider can not add slides because JS is breaking on the page.

Specifically:

Uncaught TypeError: Cannot read property 'length' of null edit_layers.js?rev=4.0.4&ver=3.8.1:1698
    getFirstStyleedit_layers.js?rev=4.0.4&ver=3.8.1:1698
    addLayeredit_layers.js?rev=4.0.4&ver=3.8.1:2155
    addLayerTextedit_layers.js?rev=4.0.4&ver=3.8.1:2072
    (anonymous function)edit_layers.js?rev=4.0.4&ver=3.8.1:966
    x.event.dispatchload-scripts.php?c=1&load%5B%5D=jquery-core,jquery-migrate,utils,farbtastic,plupload,plupload-html5…:4
    x.event.add.v.handleload-scripts.php?c=1&load%5B%5D=jquery-core,jquery-migrate,utils,farbtastic,plupload,plupload-html5…:4

A simple solution may be to test if arrClasses is null appx line 1698 of VM2435_edit_layers.js

FRESHFACE

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I will need your WP login, please use the tools located in my signature.

Thanks and cheers! :)
—FRESHFACE

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  • Bought between 50 and 99 items
  • Has been a member for 2-3 years
Renaat Purchased

Hello,

I’ve changed the favicon but it doesn’t show up. I still see the ‘S-logo’ as icon. Is there something I did wrong? www.hmexpo.com

FRESHFACE

Hi there!

I’m able to see your new favicon. Most probably you have still cached the old one in your browser. All you have to do is a hard refresh of the browser or delete the browser cache.

Thanks and cheers! :)
—FRESHFACE

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  • Bought between 10 and 49 items
  • Canada
  • Has been a member for 3-4 years
tamerax Purchased

Hi!

I’m trying to use this theme with WPML but how can I setup the homepage to be translated. Even when I have the homepage set too the English page I choose in Theme Options, when I switch over the other language, it doesn’t switch with it along with.

If I set the Reading settings in the standard WP settings to use a static page and set it to my homepage, then it works but then we loose the slider.

Can you help?

Default-user
tamerax Purchased

I should also clarify that I’m using the template builder and I have an English and French version that work fine when I use the static page settings I mentioned above.

FRESHFACE

Hi there!

I’m sorry for any inconveniences. Could you please send me your WP login ? I’ll take a look.

Thanks and cheers! :)
—FRESHFACE

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  • Bought between 10 and 49 items
  • Canada
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tamerax Purchased

2907

FRESHFACE

Hi there!

I got the invalid credentials error. Could you please re-send me your credentials? Sorry for any inconveniences and thank you for your patience.

Thanks and cheers! :)
—FRESHFACE

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tamerax Purchased

that is very disappointing to hear because in previous comments, you said it was working. can I contact you to discuss some custom work? I MUST have this working for the front page.

Default-user
tamerax Purchased

ok I have found that if I set it to use a static front page and change some settings on the page itself, I can make it work the way I want it too. I just bypasses the Theme Options it seems.

  • Bought between 10 and 49 items
  • Canada
  • Has been a member for 3-4 years
tamerax Purchased

Very sorry about that. 2910

FRESHFACE

Hi there!

Unfortunately Wise Guys theme doesn’t officially support WPML plugin – only our latest themes from the end of 2013 do.

Thanks and cheers! :)
—FRESHFACE

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  • Bought between 10 and 49 items
  • Has been a member for 3-4 years
rgkeenan Purchased

Hi there

I have wiseguys theme installed here.. http://bsntest.tractionmediagroup.com/

The Lower Descriptions for Categories stopped working after applying last update to the theme.

if( empty( $lowerDescriptionTitle ) ) Line 89 in partLoader.php always evaluates to true even though a quick look in the wp_gen_options table shows values in the tables

For example for our news section http://bsntest.tractionmediagroup.com/category/news/

the DB table values are cm-cat-opt-7 description_text_small Word on the street – the latest events at Broad Street Network

This is accurate appearing in the site preferences.. and the values are getting updated when changed. Your functions for finding and displaying this data seem to be messed up.

Any advice on how to get this back.

  • Bought between 10 and 49 items
  • Has been a member for 3-4 years
rgkeenan Purchased

Hi there..

Here is another follow up discovery.. the background image for the Description bar Header for categories is not working either.

I need to do an custom CSS override to get it to work

ie. in my case.. adding this to Custom CSS seems to add it back in

.headerContentContainer { height: 135px; background: url(‘http://bsntest.tractionmediagroup.com/files/2013/09/HomeSlide_BCK-2.png'); background-size: 1004px 229px; background-position: -2px -90px; }

All in all this theme seem to have some significant bugs and has significantly veered off course from standard WP theme develpment best practices.

The whole theme options methodology is re-inventing the wheel, is buggy and rarely gets updated.

Its a shame cause its a nice design but poorly executed. May I suggest visual composer instead of your page builder tool. and a standard options panel that store theme option in wp_options as opposed to a custom table.

I hope you get these bugs fixed..

FRESHFACE

Hi there!

I’m really sorry for inconveniences. This software was developed longer than year ago. We did it with our best intention on mind. Also we tried to do our best to achieve all the functionality and also make it easy for inexperienced buyers. As the software move one, its natural that some products are getting older.

Thanks and cheers! :)
—FRESHFACE

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  • Bought between 10 and 49 items
  • Has been a member for 3-4 years
rgkeenan Purchased

Hi again

Another issue that seems to have cropped up since the last update is portfolios. The portfolio posts are no longer appearing

for example: http://bsntest.tractionmediagroup.com/category/ourprojects/

should be showing 15 posts linking to individual portfolio items

FRESHFACE

Hi there!

Please send me your WP login, I’ll take a look.

Thanks and cheers! :)
—FRESHFACE

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  • Bought between 10 and 49 items
  • Has been a member for 1-2 years
tgt038 Purchased

Hi

Apologies if this has already been covered, i’m looking to change the font colour of the main menu and the top of the page from light grey to black? I also need to add in the font “American Typewriter Bold” is this possible? Thanks Jon

FRESHFACE

Hi Jon!

1) These would be customizations which the theme does not cover

2) Please have a look at “Theme Options -> Fonts” for available font settings

Thanks and cheers! :)
—FRESHFACE

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  • Bought between 10 and 49 items
  • Has been a member for 7-8 years

Hi, I’m having an issue with the blog/posts section of the theme. Maybe I did something wrong but I can’t seem to be able to get rid of the example posts that came with the theme although I have deleted them all.

They still show on the blog page (that I am using as a news section) but they don’t show up on the posts section of the dashboard though which makes it even weirder. so my hands are tied here…

example: http://sucafina.com/vietnam-to-harvest-record-coffee-crop-in-2011-12-sucafina-says/#.U0cVlOaSzBw

notice that on the sidebar all the example posts are still showing although they were all deleted in the posts section of the dashboard.

Thanks in advance, Bruno

FRESHFACE

Hi there!

Are you using some kind of caching plugin ? If not, then please send me your WP login and also mark the posts which are still showing.

Thanks and cheers! :)
—FRESHFACE

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Default-user

Hi,

I have sent you my login details in private. TICKET 2915

Thank you, Bruno

FRESHFACE

Hi there!

The Similar Posts are now taken from your portfolio posts. If you want to avoid it, please send me your FTP login.

Thanks and cheers! :)
—FRESHFACE

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Default-user

Thank you very much. :)

FRESHFACE

Hi there!

I’m really happy to hear that :) Feel free to contact us in case of any questions or problems :)

Thanks and cheers! :)
—FRESHFACE

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  • Bought between 100 and 499 items
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  • Has been a member for 5-6 years
  • Sold between 100 and 1 000 dollars
  • United States
aNjOiD Purchased

Hi, what is the size for the page title image background? I have tried a couple sizes and all keep scaling out of proportion and there is no reference in the help file.

FRESHFACE

Hi there!

The size of the background is not exactly defined. The background is automatically stretched to fit the size of your window. So when you resize the window, the the images are resized also.

Thanks and cheers! :)
—FRESHFACE

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aNjOiD
aNjOiD Purchased

I sized the image to the screen size I’m using and it still scales it and looks all distorted and pixelated. There is nothing in the help file that that explains how this part of the theme works. Is there any way to get this to stop scaling or to set a max width/height?

FRESHFACE

Hi there!

I don’t really understand what is the problem. Maybe if you could give me a link? Is your image high-res enough? The background needs to resized dynamically to fit smaller/bigger screens or when you simply re-size your browser window.

Thanks and cheers! :)
—FRESHFACE

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  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

I can’t get get the text option to work on the home page template builder. I can change the title but it won’t let me type any content in. I don’t know how I’m going to fill out the home page If I can’t even type text in.

FRESHFACE

Hi there!

I will need your WP and FTP login, please use the tools located in my signature.

Thanks and cheers! :)
—FRESHFACE

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  • Bought between 1 and 9 items
  • Has been a member for 3-4 years
LTParis Purchased

I might have a serious problem with my installation. I got the theme installed and I am trying to do things in increments so I have minimal interruptions on my site… anywho…

It seems I am missing the ability to change a lot of data in the template builder. For instance in the testimonials widget, I go to edit, and I can edit the author and position. but on the description field I can’t make any edits (nor do I see any text there). Also clicking add media does nothing. This seems to be true with a lot of the fields that have “lorem ipsums” in them.

Default-user
LTParis Purchased

Like upnextmedia, I am running WP 3.9 so it may be a version issue.

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Hi,

I’m facing serious problems as well (like LTParis mentioned). I already have this theme installed for over a year working just fine. But since Wordpress updated its version to 3.9 I can’t change anything in the template builder.

Text won’t show up. So I think tinymce is giving problems. Any idea to fix this?

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