1031 comments found

Hello:

I love your theme so very much! Thank you for creating it. I am having some issues however and was hoping you could help me out. I cannot find text that’s supposed to be inside of the various templates. For my homepage I am using template titled home 3. If you visit my homepage you can see all the text. But now I want to change that text. But when I go into the template to edit the text, portions, mainly that which is at the bottom, and the big heading at the top are no where to be found. Please help! Thank you!

FRESHFACE

Hi there!

Thank you for your question. Could you please post it through the account which has been used for purchasing our template?

Thanks and cheers! :)
—FRESHFACE

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Hi – I still need some assistance with the Revolution Slider as it did not upgrade and is no longer functional. I had posted a follow-up to my previous post 5 days ago but have not heard back.

I have temporarily disabled the revolution slider on my client’s site but I do need to make it function again.

I uploaded login credentials and a more detailed description for you (#3509)

Thanks – John

FRESHFACE

Hi there!

I uploaded the latest Revolution Slider in your site. We will make the Wiseguys update soon with this Revslider version added.

Thanks and cheers! :)
—FRESHFACE

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sundialstudios

Thank you!

Hello I have been using your theme and was very happy with it until i had to upgrade my Wordpress to 4.1. Now since the upgrade the “Text” widget in your page ‘template builder’ module is dead. you can open it but cannot edit any of the text/html content at all (in fact it doesnt even show any content although it’s still loading from DB). There inst even a ‘switch to html’ view.

Help, this is a big problem as i have quite a few template builder pages using text!!

Thanks

Steve

FRESHFACE

Hi there!

Please download and install the latest theme version. If that will not help please send me your WP and FTP credentials.

Thanks and cheers! :)
—FRESHFACE

If you like the item and want to support us, please consider rating it in “My Account -> Downloads”.

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Hi guys, site has been fine for months but all of a sudden the revolution slider asked me to update. I duly logged into the Dashb oard and pressed ‘Update’ it has now locked me out of the dashboard and wont even load this… HELP, cannot access my dashboard and revolution slider is still not updated.

when i go to www.fizzylogics.com/wp-admin I receive the below error message:

Warning: require_once(/home/weallwan/public_html/wp-content/themes/wiseguys/install/revslider/install.php): failed to open stream: No such file or directory in /home/weallwan/public_html/wp-content/themes/wiseguys/install/basic/installBasic.php on line 39

Fatal error: require_once(): Failed opening required ’/home/weallwan/public_html/wp-content/themes/wiseguys/install/revslider/install.php’ (include_path=’.:/usr/lib/php:/usr/local/lib/php’) in /home/weallwan/public_html/wp-content/themes/wiseguys/install/basic/installBasic.php on line 39

How can I resolve this so the slider is working again properly and I can access my dashboard?

FRESHFACE

Hi there!

Please send me your WP and FTP login, I’ll do my best to make it work asap.

Thanks and cheers! :)
—FRESHFACE

If you like the item and want to support us, please consider rating it in “My Account -> Downloads”.

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swisoun Purchased

Hello I have been using your theme and was very happy with it until i had to update my website and create new page im using Wordpress 3.9.3. Now the “Text” widget in your page ‘template builder’ module is dead. we can open it but i cannot edit any of the text/html content at all and There inst even a ‘switch to html’ view.

Help me please to solve this problem i have to update my website as soon as possible.

Regards

Anwar

I uploaded login credentials and a more detailed description (3520)

I am having an issue getting the banner images to show up in my site. I am also having an issue getting the full background for category pages to disappear which have randomly appeared.

I have set the site preferences > Description Bar Background to image and uploaded an image, but it doesn’t seem to be working the way it should.

Could I get some help please?

http://ballpython.ca/category/availability/available-ball-pythons/
Default-user

It doesn’t say ‘purchased’ on my account, i purchased it with an older account which was deactivated… But I have purchased the theme, and am using it.

FRESHFACE

Hi there!

Could you please send us your purchase code through the tool located in my signature?

Thanks and cheers! :)
—FRESHFACE

If you like the item and want to support us, please consider rating it in “My Account -> Downloads”.

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Ticket number 3523 Hello. thanks for the reply. my original ticket number was ticket 3500. i have logged onto my word press account and it seems there are no new updates for the wise guys theme. i believe it is already upto date. can you please look into the issue as i am unable to edit my websites content as i cannot see the text. thanks.

Joe

FRESHFACE

Hi there!

Yes, you have outdated version. If you want to update to the newest version:

1) open download section in themeforest

2) click on Download > All files And documentation

3) unzip downloaded file

4) There you have zip file with theme

5) I recommend always backup all file whe you do some major changes

6) In WP Admin menu > Appearance > Themes press button “Add new” and “Upload”

7) If there will be error like “max execution time” or “please try again later” or “max upload time exceeded”, You will have to upload theme via FTP.

Thanks and cheers! :)
—FRESHFACE

If you like the item and want to support us, please consider rating it in “My Account -> Downloads”.

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Hello FreshFace

I’m hoping you just missed my other cry for help or misunderstood that it really was a problem with your theme :)

I am now no longer able to use your theme’s “Text” widget in your Wise Guys sub module’s Page ‘template builder’ theme-module.

I bought your theme approx a year ago and have loved it very much until i had to upgrade to WP 4.1 at which point this text widget (In Your Theme’s sub module, not wordpress’) stopped working.

I can send you screen shots etc of what i mean.

please help, i have many templates built with your sub module template builder which i can no longer edit. Should i try to re-upload certain php pages ?

thanks

Steve

FRESHFACE

Hi there!

I’m sorry for any inconveniences, please send me your WP login and I’ll take a look.

Thanks and cheers! :)
—FRESHFACE

If you like the item and want to support us, please consider rating it in “My Account -> Downloads”.

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Hi there, I’ve create a website for friends in Montreal, the french and english versions use wise guys template. The french version is OK but the english version disapears… http://www.le9etdemi.com/en/

I went to the internet archive and maybe it’s the slider who turn off the website. Can you help me ?

THX

Regards from France

FRESHFACE

Hi there!

It seems llike your WP install has been compromised. I would recommend you to delete your whole WP installation except the wp-content/uploads folder. And reinstall the WP and the template again.

Thanks and cheers! :)
—FRESHFACE

If you like the item and want to support us, please consider rating it in “My Account -> Downloads”.

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Default-user
fabientag Purchased

i there, i’ve reinstalled the whole template and i let the uploads, and the problem still here. can you tcheck again? i don’t know why, i’ve downloaded a brand new wise guyz remplate…

FRESHFACE

Hi there!

If you have hacked site, you should delete whole site not just theme. Every file may be corrupted now.

If somebody hacked you, then everything may be compromised. Be more paranoid! And I am really not joking.

This problem may be solved also by your hosting company. I recommend you to ask them for backups or to restore site from backup – and then to update everything possible.

Thanks and cheers! :)
—FRESHFACE

If you like the item and want to support us, please consider rating it in “My Account -> Downloads”.

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bluelamp Purchased

Can you recommend a way or plugin that will work with the theme so to make the header menu a “mega menu”?

Thanks!

FRESHFACE

Hi there!

Thank you for your question. I would like to, but we don’t have any experience with 3rd party plugins like this.

Thanks and cheers! :)
—FRESHFACE

If you like the item and want to support us, please consider rating it in “My Account -> Downloads”.

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Since we made the update to Wordpress 4.1, the “Template Builder” module does not work properly. We can open it but we cannot add or edit any content at all. Can you help us please?

FRESHFACE

Hi there!

Did you updated your theme? If you updated it and there is still problem, please, I will need your WP and FTP login, please use the tools located in my signature.

Thanks and cheers! :)<br>—FRESHFACE

If you like the item and want to support us, please consider rating it in “My Account -> Downloads”.

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Default-user

Thank you for your quick response, i have send you the WP/FTP login , ticket number 3548

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