1020 comments found

propixel Purchased

Hi. I just updated wordpress and manually updated the theme to the newest verison. I have an issue in the template builder. Every text field in components with text elements (toggle, text. etc.) is not accessible. I would be very thankful for your help.

FRESHFACE

Hi there!

Sorry for inconveniences, but this will take me a bit more time. I hope, that I will solve tomorrow.

Thanks and cheers! :)
—FRESHFACE

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FRESHFACE

Hi there!

This problem caused by another language than english in WP. Sorry for inconveniences, but I had to remove HTML preview and replace it with textarea. I also changed this on your server.

Thanks and cheers! :)
—FRESHFACE

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Default-user
propixel Purchased

Hi!

Thank you very much for your quick and very professional help!

Best wishes, Nils

Does your navigation have a sticky option? Does it have height controls? Is it a plugin nav?

FRESHFACE

Hi there!

Thank you for your question. No the navigation does not have any additional options, except the option to change logo.

Thanks and cheers! :)
—FRESHFACE

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gryphnyc Purchased

Hi! We’ve been using your theme on our WordPress site for awhile. We’re actually experiencing some weird behavior however. Whenever we go under Theme Options | Template builder and edit one particular template, other pages in the site start to break and throw the following error message when loaded:

Fatal error: Call to a member function printPage() on a non-object in /home/amycham/reachingoutmba.org/wp-content/themes/wiseguys.old/framework/engine/functions/shortcodes-pagebuilder.php on line 8

These pages aren’t using this template (although they are using a different template) so I’m not sure why they are suddenly breaking. Any help you can provide would be greatly appreciated.

Thanks Shane

FRESHFACE

Hi there!

Please update the theme to the latest version first.

Thanks and cheers! :)
—FRESHFACE

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I’ve made a Category page (which shows several portfolio items). That works without any problems.

But I’d like to change how these portfolio items are sorted. The last one I added will who up first now, but I’d like to change that. In Site Preferences I’ve changed the Order By (under Post Order) to random, title etc. But changes are not visible. Why?

FRESHFACE

Hi there!

Please send me your WP login, I’ll take a look.

Thanks and cheers! :)
—FRESHFACE

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Default-user

3451

FRESHFACE

Hi there!

I replaced content of /wp-content/wiseguys/functions.php with code from:

http://pastebin.com/cUY8hv5P

Butplease – reset always cache, when you update something in Site preferencies.

Thanks and cheers! :)
—FRESHFACE

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Hi Freshface I’ve updated to the latest version of Wiseguys, but the Revolution Slider is not working. Can you help me, please? I will send you my login via the private link.

Website is: http://sgideas.com.au/

Thanks so much :) Lana

FRESHFACE

Hi there!

Sorry for inconveniences. But now I am afraid, that only one possibility to see errors is to “break the page” again and turn on the debug mode in WP.

It is OK to leave this now?

Thanks and cheers! :)
—FRESHFACE

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Default-user

Yes, maybe we should leave it. I updated the theme on my client’s website in July and it’s quite busy here at the moment, so I will try again in the New Year when I’m not so busy. My service provider restored a backup from Monday, so it’s all good for now. Thansk Freshface, :) Lana

FRESHFACE

Hi there!

I’m glad I could help!

Thanks and cheers! :)
—FRESHFACE

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Hello Freshface,

We have installed your Theme and demo data, We have run into the following problems so far:

1. Logo image in site footer – we can’t change it to our logo. We know where it is and can remove it, but we can’t replace with our logo’s URL. Changes will not take a place.

2.ALL Revolution sliders navigation in bottom center have different design layout from your demo site. Demo content installed slider’s navigation it square look.

Please, help us to fix it.

http://67.20.73.48/bbdranch/

Best Regards, ht1o network team

FRESHFACE

Hi there!

I changed it to native HTML code. Please note, that you change text widget, where you may paste any HTML.

Thanks and cheers! :)
—FRESHFACE

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ht10network

Thanks for your support

FRESHFACE

Hi there!

You are most welcome :)

Thanks and cheers! :)
—FRESHFACE

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Your ONLINE Documentation link provided inside download files doesn’t work (page can’t be displayed, server not found) We have tried many different times…. http://docs.freshface.net/m/9519

We are using your PDF Documentation and we got a feeling that its not updated.

What is the best way to get up-to-date Documentation for your Theme?

FRESHFACE

Hi there!

The docs server is currently pending a DNS change from our server provider therefore it might be unavailable for another 24 hours or so until the change propagates. Sorry about any inconveniences this may have caused.

Thanks and cheers! :)
—FRESHFACE

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We are non-coders and need help in following:

Per our client’s request – we need to make the font size bigger on text content: 1. on Big description bar lower (global settings -on entire website) 2. on pages text content – on elements (if settings are separate): accordeon – on title and body text, call to action -on body text.

Would you, please provide custom CSS to manage the font size?

Best Regards, ht10network team

ht10network

...and also how to make bigger font size of text inside comparison tables

FRESHFACE

Hi there!

I would rather show you how to do it on your own because you might need to change more stuff down the road and it’s fairly easy to learn it, just follow these quick vids I found online (not mine) http://www.wpzoom.com/tutorial/how-to-customize-a-wpzoom-theme/

Basically use the browser’s developer tools to find out a correct CSS selector and apply a changed font-size to it like this:

.container .title {
    font-size: 20px;
}

The above video(s) guides you through the process of finding out the selector (this is an example selector => .container .title)

Hope this helps :)

Thanks and cheers! :)
—FRESHFACE

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On main navigation tab: for example CONTACT page has 2nd row of text (on your demo data) saying: CONTACT and

Get in touch
under it.

How and where can we manage that 2nd raw text? Please advice. We are non-coders and need detail documentation.

Thanks.

ht10network

It is logical and we were looking for that, but there is no “Description” field available under Appearance – Menu – Edit Menu. Only “Navigation Label” and “Title attribute”. Title attribute appeared differently from “Description” you have, like “Get in Touch”.

Please login into our site and check it out. See login info provided.

ht10network

Ticket #3470

FRESHFACE

Hi there!

If you can’t see it then I think you simply need to enable it (it’s a WordPress thing, sigh). If you look in the top right corner, there should be a button something like “view settings”. If you click that, a menu should appear that will let you enable the “description” field.

Thanks and cheers! :)
—FRESHFACE

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I have a problem with plugin Mudslideshow (https://wordpress.org/plugins/mudslideshow/). After update to wordpress 4.1 galleries overflow body space like this http://www.adra.org.rs/2014/09/23/odrzana-obuka-o-specificnostima-radnog-angazovanja/. Can you help me?

FRESHFACE

Hi there!

Insert into WP Admin Menu > Theme Options > Theme Options > Custom code > Custom CSS:

.pp_content_container .pp_left{
    padding-left: 0 !important;
}

Thanks and cheers! :)
—FRESHFACE

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Is there a way to export the theme builder? We are moving our domain to a new server and have had tons of issues with the move so I am basically rebuilding everything. The only thing I am having a problem with is the templates. I really don’t want to have to rebuild every page from scratch.

FRESHFACE

Hi there!

I’m sorry for any inconveniences, but exporting the theme builder is not possible right now.

Thanks and cheers! :)
—FRESHFACE

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Wow. Did the switch over to a new server and this theme had a melt down. Very disappointed. I can’t even begin to tell you what’s going on. Other themes are working just fine. Wiseguys is the only one that isn’t functioning properly.

lizardjam

Also the site the blog should look like is donordirect.com/blog I have it fixed temporarily.

lizardjam

Okay never mind. The site has been taken down as we switch to a different web host. So ignore my issues for now.

FRESHFACE

Hi there!

I’m glad you solved it out. Feel free to contact us in case of any questions or problems.

Thanks and cheers! :)
—FRESHFACE

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LTParis Purchased

I have an intermittent issue where sometimes the more tag does not get registered as a hard cut in the Featured Posts rotators. I cannot determine a rhyme or reason why it sometimes is adhered to, and sometimes not.

https://pariscreative.com/
FRESHFACE

Hi there!

I will need your WP and FTP login, please use the tools located in my signature.

Thanks and cheers! :)
—FRESHFACE

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Default-user
LTParis Purchased

ticket 3493

FRESHFACE

Hi there!

Please, could you send me FTP credentials as well?

Thanks and cheers! :)
—FRESHFACE

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When do you go to upload the las version of RevSlider 4.6.5. There is an important security Update?

HIGH RISK UPDATE.

FRESHFACE

Hi there!

It’s already integrated in the theme

Thanks and cheers! :)
—FRESHFACE

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Default-user

This is the same version… 4.0… the last version is 4.6.5.

FRESHFACE

Hi there!

I just checked the package and it contains Rev slider “Version: 4.6.0”. Its located in /install/revslider/revslider.php. In order to install this plugin you have to delete the last rev slider and install the new.

Thanks and cheers! :)
—FRESHFACE

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We purchased your Wise Guys theme, but are now having an issue requiring assistance. The Revolution Slider that came with the theme has an evidently severe security vulnerability. It is version 4.0.

I received an e-mail from my ISP warning that I have to upgrade this to version 4.6.5 before December 28th. It says “* If the Slider Revolution Premium Plugin is not updated by 28 December 2014 we will be forced to disable the plugin in order to protect our servers from being blacklisted. *

However in my dashboard, Revolution Slider is not shown as a plug-in with an available update. It has a manual update option within the Revolution Slider settings, but that leads us to a page to purchase the slider independently. I do not think we should have to purchase the latest version of this slider to update it outside of your theme because I’d think that such updates would be part of what we paid for in purchasing your theme with the bundled version of the slider.

Please advise on how we need to proceed in getting the latest version of Revolution Slider onto our site so we can avoid having this shut down by our ISP. Thanks for your work on a great theme.

FRESHFACE

Hi there!

I just checked the file and it contains Revo Slider v 4.6.0.. It could be found in /install/revslider/revslider.zip. You can upload it manually via your WP Admin.

Thanks and cheers! :)
—FRESHFACE

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Default-user

That worked. Thanks a bunch. Giving you a 5 rating next.

FRESHFACE

Hi there!

Thank you very much for the rating. Feel free to contact us in case of any questions or problems :)

Thanks and cheers! :)
—FRESHFACE

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Dattmuli Purchased

Ticket 3499

Hello,

I bought your theme some time ago and got the same problem like someone before me. The textfields in the template Builder aren’t usable any more, I think because of the different languages. Is it possible to solve the problem?

Also i got a problem with the slider on the Frontpage and the background pattern: http://www.kügler.com/ There appears a scrollbar from left to right. Do you have any ideas?

Best regards, Kristof Müller

FRESHFACE

Hi there!

I’m sorry for any inconveniences, please send me your WP and FTP login, I’ll take a look.

Thanks and cheers! :)
—FRESHFACE

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Default-user
Dattmuli Purchased

You got it on Ticket number 3499

ticket 3500

Hello. can you please help me with a similar issue i am having with the Wise-guy’s template whereby i cannot view or edit the text in the template builder tool. thanks for your time

Joe

Hi

I’d like to add a .js file to be loaded with this theme. See: http://pastebin.com/tRznMVzV How can I add this js file without using the Custom Javascript option.

This javacsript (based on jQuery) will make an internal link on a page scroll down gently to a specific part.

Hi – I built a site with V 2.4 and it’s currently running in WordPress 3.7.4

Will I have any issues if I upgrade to Wordpress 4.1 without updating the theme first?

Thanks

sundialstudios

Please disregard, I upgraded both.

FRESHFACE

Hi there!

I’m glad to hear that. Feel free to contact us in case of any questions or problems.

Thanks and cheers! :)
—FRESHFACE

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Hi – I need some help upgrading Revolution Slider. I upgraded my theme to the newest version, but cannot seem to upgrade the Revolution Slider.

Can you provide any assistance?

Thanks

FRESHFACE

Hi there!

Saying you solved it in another thread.

Thanks and cheers! :)
—FRESHFACE

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sundialstudios

Hi – sorry, I did not solve the revolution slider upgrade, only the theme files. I have not been able to upgrade the revolution slider.

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