964 comments found

  • Bought between 100 and 499 items
  • Has been a member for 4-5 years
Errol Purchased

Hi,

Great theme!

we are trying to set up SEO on the site….we have installed Yoast. is this the right plugin and if not what is?

Many thanks

FRESHFACE

Hi there!

I’m sorry but we didn’t tested wiseguys for 3rd party plugins. Anyway lot of our buyers are using jetpack seo plugin, without any problems.

Thanks and cheers! :)
—freshface

SUPPORT TOOLS:

  • Bought between 10 and 49 items
  • Has been a member for 5-6 years
bunjinet Purchased

Hello About a month ago I purchased your template and built a site for a medical firm. Two days ago it was seriously hacked and we had to vacate the hosting company and move everything. The site was corrupted very badly so we could not salvage. Today I switched to Bluehost to serve all our sites under this umbrella. I purchased this template to work on one domain but after the hack we are changing it to a different domain. Same company. Am I able to reinstall that there and start over without violating your product. I need to know asap as we need to rebuild the site. 3.5 weeks of work gone.. You assisted me in the past with this so you are aware of my situation.

FRESHFACE

Hi there!

So, have the database been corrupted ? If not, there is a chance, but you have to be sure that the new domain has exact character count like the old domain. for example new domain is :

12345.com

old domain is

54321.com

Anyway why won’t you just migrate the old domain to a new host ?

Thanks and cheers! :)
—freshface

SUPPORT TOOLS:

  • Bought between 50 and 99 items
  • Has been a member for 2-3 years
  • United Kingdom
WestWeb Purchased

Hi there,

Is it possible to tweak the contact page?

Our client would like the map to be below and the details above it, Ive had a quick play around with page-contact.php but haven’t had any luck.

What code do I need to change?

Many thanks

FRESHFACE

Hi there!

I’m sorry we are now overwhelmed with work and dont offer customization services right now. Anyway you could hire someone, for example from freelancer.com :)

Thanks and cheers! :)
—freshface

SUPPORT TOOLS:

  • Bought between 50 and 99 items
  • Has been a member for 2-3 years
  • United Kingdom
WestWeb Purchased

Another quick question, we love all the elements that you have in the page builder.

Is there anyway to use these elements via shortcuts on the default WP page or post?

FRESHFACE

Hi there!

We decided to not add shortcodes, since all the things could be achieved with pagebuilder and its much more effective for buyers and even for us to maintain that code :)

Thanks and cheers! :)
—freshface

SUPPORT TOOLS:

  • Bought between 10 and 49 items
  • Has been a member for 5-6 years
bunjinet Purchased

I am not able to change the background in the Boxed Look from the default grey. Is there something I am missing please?I am trying to make it white. Thank you guys.

FRESHFACE

Hi there!

Please send me your WP login, I’ll take a look

Thanks and cheers! :)
—freshface

SUPPORT TOOLS:

  • Bought between 50 and 99 items
  • Has been a member for 2-3 years

How do you set the italics text (hi there, useful pages, greatest hits, etc.) under the main pages

home hi there pages useful pages our works greatest hits

FRESHFACE

Hi there!

Appereance -> Menu -> Screen Options ( TOP RIGHT CORNER ) -> Description -> Fill the description in the menu items

Thanks and cheers! :)
—freshface

SUPPORT TOOLS:

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years
djtko Purchased

How to make the actionBox button open in the same window, which file is that location in?

FRESHFACE

Hi there!

/printers/components/callToAction.php

/printers/components_models/callToAction.php

you basically have to remove
target="blank" 

Thanks and cheers! :)
—freshface

SUPPORT TOOLS:

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years

Hi,

just purchased the theme and can’t seem to figure these 2 things out : How can i make the blog page have the blog template? I’ve selected the blog page in the dashboard -> settings> reading -> post page ‘laatste nieuws’.. but doesn’t do a lot :) And how can I make the ‘diensten’ page the portfolio page? URL : http://www.katic.be/cargoservice/

FRESHFACE

Hi there!

1.) Homepage Adjusted: http://www.katic.be/cargoservice/ 2.) Portfolio Category created http://www.katic.be/cargoservice/category/portfolio-fface/

(simply link to this category from your menu :) )

Thanks and cheers! :)
—freshface

SUPPORT TOOLS:

Default-user

Alright, thanks a lot !! The blog page isn’t showing any of the test blog posts, is that possible? :) or should i create a new category to place them in?

FRESHFACE

Hi there!

You should place the blog posts to the very same category as you are linking to :)

Thanks and cheers! :)
—freshface

SUPPORT TOOLS:

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years

Hi! I want to set up the blog but it doesn’t seem to work? I’ve tried going to settings-> set posts page as blog, but instead the blog shows the front page; www.jodiecampbell.ca.

In addition; my client wants an interactive mailchimp form to go in the “big description bar lower”. Is that possible and if so how? If not, do you happen to know a plugin that would look somewhat similar?

Thanks in advance!

FRESHFACE

Hi there!

1.) If you want blog at the homepage, simply enable this feature in Theme Options -> HomePage. Please keep the Settings -> Reading to the original “Latest Posts” value

2.) You have to edit /templates/descripton/description-lower.php

Thanks and cheers! :)
—freshface

SUPPORT TOOLS:

Default-user

I do not want to blog on the home page, i want to create a separate page for blogging. How do I do that? Also, Is it possible to display an interactive mailchimp form under “big description bar lower”? Thanks.

FRESHFACE

Hi there!

Basically:

1.) Create category called blog

2.) Insert some posts into this category

3.) Adjust wished settings in “Site Preferences”

4.) Insert this category to the menu ( Appearance-> Menu)

5.) Click to the menu

For more detailed info please follow our step-by-step documentation ( every step is documented wit screenshot)

Thanks and cheers! :)
—freshface

SUPPORT TOOLS:

  • Bought between 100 and 499 items
  • Has been a member for 6-7 years
  • Netherlands

Hello,

If you create a portfolio slider and click on the featured image of that portfolio item it will open in a lightbox (Jackbox). This lightbox shows the first thumb of every portfolio item.

The way how I want it to work is, if you click on the featured image it goes to that portfolio item (permalink).

You don’t have to tell me how I can achieve that because I have it working for similar post, but where its located for me to edit the code.

Thanks.

FRESHFACE

Hi there!

Code is located in /printers/components/featuredWorks.php and

/printers/components_models/featuredWorks.php

Thanks and cheers! :)
—freshface

SUPPORT TOOLS:

  • Bought between 50 and 99 items
  • Has been a member for 2-3 years
  • United Kingdom
WestWeb Purchased

Hi,

We are moving a site developed with this theme over to a live server.

However we are hitting some problems replacing all the old URLS in the page builder built pages e.g http://34.12.434.12/domainname.com to http://www.domainname.com

Could you let us know all the mysql tables that are being used for content with this theme so we can update them manually.

Many thanks

FRESHFACE

Hi there!

I’m afraid that this will have to be done via hand in pagebuilder.

Pagebuilder date is stored in table : “wp_gen_options”, namespace “pagebuilder_templates”. As you will see, one template is simply serialized object. If you try to hard find&replace old domain name with the new one, the serialization will fail.

It’s because its based on the string length:

Name:s8{12345678}

So if your new and old domains have different count of characters, it will screw up the pagebuilder and it will throw errors.

You have 2 options:

1.) Keep your new domain name same size az the old one ( by adding subdomains for example)

2.) Export exact templates and replace the domain via hand in pagebuilder directly

Thanks and cheers! :)
—freshface

SUPPORT TOOLS:

  • Bought between 50 and 99 items
  • Denmark
  • Has been a member for 5-6 years
  • Referred between 1 and 9 users

Hi,

When i add margin to the divider in template builder, it dosent show up on the site?

I use “margin button -10”

why dosent this work?

FRESHFACE

Hi there!

It’s because you have this code in your partner “Uafhængig partner – Jylland”

  • Email adresse: Morten@partnersupport.dk

     

     

  • Basically you have 2 empty paragraphs here which are causing the space, divider works well :)

    Thanks and cheers! :)
    —freshface

    SUPPORT TOOLS:

    vitalcoaching

    Hi,

    I have deleted that, but i still can get the divider closer?

    Could you please take a look.

    Thanks in advance

    FRESHFACE

    Hi there!

    Basically it’s because you are filling different informations for different partners, so it case that the component is stretching. Please try to remove all the “employees” components and start from scratch with them, and be sure you are monitoring the changes carefully

    Thanks and cheers! :)
    —freshface

    SUPPORT TOOLS:

    • Bought between 1 and 9 items
    • Has been a member for 1-2 years

    Hello i purchased this theme recently and have just installed it on Wordpress HeartMomentum I have not begun customising yet but already there is something not working.

    All the formatting is out.

    Please can tell me what is happening here.

    FRESHFACE

    Hi there!

    You wrote in another thread that you solved this. Feel free to contact us in case of any questions or problems.

    Thanks and cheers! :)
    —freshface

    SUPPORT TOOLS:

    • Bought between 1 and 9 items
    • Has been a member for 1-2 years

    Hello

    I have resolved the issue. I uninstalled everything and uploaded the theme via FTP. Alls looking as it should now.

    Thanks :)

    FRESHFACE

    Hi there!

    I’m glad to hear that :)

    Thanks and cheers! :)
    —freshface

    SUPPORT TOOLS:

    • Bought between 1 and 9 items
    • Has been a member for 1-2 years

    Hi Freshface,

    Is there a way to add a lightbox function to the image slider in template builder?

    I want to hide the arrows and have the images open in a lightbox?

    Many Thanks,

    Lee

    Default-user

    ok…. but is there a way to add it?

    Default-user

    and can you explain please how the lightbox activator works?

    FRESHFACE

    Hi there!

    I consulted it with our coder and I’m sorry, but its not possible :(

    Thanks and cheers! :)
    —freshface

    SUPPORT TOOLS:

    • Bought between 10 and 49 items
    • Has been a member for 5-6 years
    • Netherlands
    ades Purchased

    Hi Freshface,

    I’m having some issues with the gallery feature. No matter how I reorder the images in Gallery Edit they get a completely different order in the front-end.

    Greetings…Rick

    FRESHFACE

    Hi there!

    Please send me your WP login and the gallery page URL where you are experiencing this problem, I’ll do my best to fix it :)

    Thanks and cheers! :)
    —freshface

    SUPPORT TOOLS:

    Default-user
    ades Purchased

    Hi Freshface,

    I found the cause… The ‘Intuitive Custom Post Order’ plugin was causing the problem. As soon as I deactivated it everything was working like it should.

    Greetings…Rick

    FRESHFACE

    Hi there!

    I’m really happy you solved it. Please feel free to contact us in case of any questions or problems

    Thanks and cheers! :)
    —freshface

    SUPPORT TOOLS:

    • Bought between 10 and 49 items
    • Has been a member for 5-6 years
    gzone Purchased

    Hello,

    I purchased the theme a few weeks ago; but I noticed Revolution slider is a little outdated. It’s currently at version 2.2.3 in the template; however the plugin author has released Version 2.3.91 ver recently.

    I’d like to be able to use the new features the author has implemented, but he also said that it’s a free update for the authors of the wiseguys theme since it came bundled with your theme.

    Could you make it available for owners of your theme to upgrade in a new release, or perhaps provide a FTP or download link to the latest version; or send via email?

    Thank you.

    FRESHFACE

    Hi there!

    We do a custom changes in the slider plugin, so we have to upgrade it manually. I don’t recommend you to upgrade it by yourself, since you lost some our custom features.

    Anyway I added this to the task list and will be fixed in next update.

    Thanks and cheers! :)
    —freshface

    SUPPORT TOOLS:

    • Bought between 1 and 9 items
    • Has been a member for 1-2 years

    I have the same issue as gmdesignexeter above:

    I have added a ‘person’ in the template builder. If i take the social link off the bottom, it breaks and i get an error message. Warning: Invalid argument supplied for foreach() in /wp-content/themes/wiseguys/printers/components_models/person.php on line 22

    Little help?

    Thanks!

    FRESHFACE

    Hi there!

    I added this as a task and it will be fixed in next update. If you need it to work now, just send me your FTP login please and I’ll fix it for you :)

    Thanks and cheers! :)
    —freshface

    SUPPORT TOOLS:

    • Bought between 50 and 99 items
    • Has been a member for 2-3 years

    Can’t find where to upload the favicon.

    FRESHFACE

    Hi there!

    /images/icons/favicon.ico

    Thanks and cheers! :)
    —freshface

    SUPPORT TOOLS:

    Default-user

    Problem is, I can’t save as .ico format. Can you make a place to upload as jpg?

    FRESHFACE

    Hi there!

    I’m sorry but favicon has to be stored as icon. You can use many of online tools to achieve this

    http://www.icoconverter.com/

    Thanks and cheers! :)
    —freshface

    SUPPORT TOOLS:

    • United States
    • Has been a member for 3-4 years
    • Bought between 10 and 49 items
    y0y0y0 Purchased

    Has there been any issues with not being able to DELETE templates that were created with the template builder? I click on delete but it doesn’t delete the templates. Thanks.

    FRESHFACE

    Hi there!

    I just checked this on our localhost and you are right, delete function is not working. I added that to the task list, it will be fixed in next update.

    Thanks and cheers! :)
    —freshface

    SUPPORT TOOLS:

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