946 comments found

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years

Hi there,

I have installed the theme and it is looking great! However I am wondering why my page urls have strange extensions so for example my ‘Our Services’ page, with the expected URL www.mysite.com/ourservices shows as: www.mysite.com/ourservices/#.UW9rBYIQIy4

Its important to note that www.mysite.com/ourservices automatically redirects to www.mysite.com/ourservices/#.UW9rBYIQIy4

Thank you!

FRESHFACE

Hi there!

It’s because of the Add This service. Make sure you have disabled this option Theme Options -> Social -> Track Address Bar

Thanks and cheers! :)
—freshface

SUPPORT TOOLS:

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Couple questions -

I can’t get the lower description bar to disable OR change no matter what I try. It’s just not working.

Is there a way to NOT show the header/title of each page?

Is it possible to darken font?

FRESHFACE

Hi there!

1.) Send us your WP login and FTP login please

2.) Insert this to Theme Options -> Custom Code -> Custom CSS

#noslider {display:none;}
#tagLine {display:none;}
#tagLineShadow {display:none; opacity:0;}

Yes you can customize font colors in the customcode section too. There is exhausting tutorial how to customize colors, so please check help files.

Thanks and cheers! :)
—freshface

SUPPORT TOOLS:

Default-user

Ok, I sent them

Default-user

I put the code in. It did not delete the large titles on each page. Instead it seemed to throw off the alignment on the home page.

FRESHFACE

Hi there!

Please send us your WP and FTP login, don’t forget to paste the generated code here :)

Thanks and cheers! :)
—freshface

SUPPORT TOOLS:

Default-user

I pasted the code that you sent. Anyway, I sent the login info. —1416

Default-user

I sent you guys my login info, have not got a response yet. here is the number it prompted me to post. 1416

- Put in the code to hide the TITLE blocks on each page It’s still showing up on the pages.

- Layout is thrown off by the css code you gave me

- Is it possible to change the container bg to grey instead of white?

FRESHFACE

Hi there!

Done, you can change your grey background in custom css code :)

Thanks and cheers! :)
—freshface

SUPPORT TOOLS:

Default-user

Thank you,

Is there a custom code to disable the footer on all pages?

FRESHFACE

Hi there!

You can disable footer in Theme Options -> Footer :)

Thanks and cheers! :)
—freshface

SUPPORT TOOLS:

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years

Hi there,

If I add one image to the gallery for a portfolio post, the height expands to whatever the height of the image is. However, if I insert more than one image into a gallery, then the images all get cropped at 600px height.

How can I set it so that the height changes according to the image in the gallery.

FRESHFACE

Hi there!

please send me your WP login and url where you are experiencing this behaviour

Thanks and cheers! :)
—freshface

SUPPORT TOOLS:

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Hi,

Is there a way to re-order the ‘featured projects’ on the home page?

Thanks,

Lee

FRESHFACE

Hi there!

In current situation it’s a hard to achieve, but we will think about this in update. What kind of sorting you want ? :)

Thanks and cheers! :)
—freshface

SUPPORT TOOLS:

  • Bought between 100 and 499 items
  • Has been a member for 4-5 years
  • Exclusive Author
  • United States
omnoogle Purchased

Hello,

Any idea when the next update will be available? I’m eagerly awaiting the fix for the description bar problem. Just hiding it with css throws off the layout, I need a permanent fix.

Thanks, Kevin

FRESHFACE

Hi there!

We are in middle of updating our Rockwell theme. Anyway for now send me your FTP login and I’ll fix this for you :)

Thanks and cheers! :)
—freshface

SUPPORT TOOLS:

omnoogle
omnoogle Purchased

Login #1422

FRESHFACE

Hi there!

I need your FTP login also :)

Thanks and cheers! :)
—freshface

SUPPORT TOOLS:

  • Bought between 1 and 9 items
  • Exclusive Author
  • Has been a member for 2-3 years
gc-ict Purchased

hi i have 2 questions and 1 problem: 1: is it possible to ad email adres with icon next to the social icons in the person module in the template builder 2: is it possible that the headercontentcontainer give de name of the portfolio when you’re in the portfolio items ?

when you’re in a portfolio , he gives “ simalar project”, he show pictures of the other protjects and wrong names , but when you click then you stay in the same portfolio item

thanks.

translate by google , don’t blame me

FRESHFACE

Hi there!

1.)
email:your@email.com

2.) send me your FTP login and I’ll add this

3.) send me your WP login and url, I’ll take a look more closely

Thanks and cheers! :)
—freshface

SUPPORT TOOLS:

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years

Hi ! How do i get rid of the comments section om my homepage? (http://www.katic.be/cargoservice/) I’ve disabled all the comment options in the discussion panel, but it doesn’t dissapear :)

FRESHFACE

Hi there!

Page Editor -> Screen Options ( TOP RIGHT CORNER ) -> Discussion -> Writepanel appears (under the post editor ) -> Disable Discussion

Thanks and cheers! :)
—freshface

SUPPORT TOOLS:

Default-user

Hi, this was already disabled, but it still shows a comment box :(

FRESHFACE

Hi there!

Double check if you choosed the homepage by Theme Options -> Home Page -> Page, not by Settings -> Reading -> Page instead of latest posts

If yes, please send me your WP login, I’ll take a look.

Thanks and cheers! :)
—freshface

SUPPORT TOOLS:

Default-user

I did, still doesn’t work :) You already have my credentials also by now :)

FRESHFACE

Hi there!

Please copy here the number generated when you sent us your credentials :)

Thanks and cheers! :)
—freshface

SUPPORT TOOLS:

Default-user

1442

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years

+ I’ve tried to change the text in the upper and lower description bar on the home page, but it doesn’t change a thing?

FRESHFACE

Hi there!

Please send me your FTP login, this is a bug which I dont know how to reproduce on our debug / production servers, but sometimes it happen. I need your FTP login because through the FTP I can access the whole theme files and thus investigate the issue properly.

Sorry for any inconveniences.

Thanks and cheers! :)
—freshface

SUPPORT TOOLS:

Default-user

Done ! 1414

FRESHFACE

Hi there!

I also need your WP login to investigate this properly :)

Thanks and cheers! :)
—freshface

SUPPORT TOOLS:

Default-user

done : 1421

FRESHFACE

Hi there!

I wasn’t able to log-in into your WP site. Could you please re-send me the working credentials ?

Thanks and cheers! :)
—freshface

SUPPORT TOOLS:

Default-user

Weird…1427 is the new reference

FRESHFACE

Hi there!

Again same problem :) You sen’t me same credentials and wp admin is reporting a “error”

Thanks and cheers! :)
—freshface

SUPPORT TOOLS:

Default-user

Hi, really weird, i took a screenshot of what I gave you and it is really correct..

Default-user

can i mail it to you?

FRESHFACE

Hi there!

could you please change password to a normal word and then re-send these credentials ?

Thanks and cheers! :)
—freshface

SUPPORT TOOLS:

Default-user

done ! 1432

FRESHFACE

Hi there!

Problem solved – you choose static home page in Settings -> Reading, so you should change the description bar in Page -> Home -> (writepanel under page editor).

I changed that for “Wow” for you :)

Thanks and cheers! :)
—freshface

SUPPORT TOOLS:

Default-user

Thanks ! But how do I adjust them on the other pages. Some of my pages aren’t indexed in the theme options -> site preferences – Sections part. Any idea why that is?

FRESHFACE

Hi there!

On pages you are adjusting that directly in Page Edit Screen ( under page editor )

Thanks and cheers! :)
—freshface

SUPPORT TOOLS:

  • Bought between 50 and 99 items
  • Has been a member for 2-3 years

The /blog page isn’t behaving properly. I have checked all my settings several times. The settings on the page do not affect how it looks on the front end and the posts are not showing up. Please let me know if you can help.

FRESHFACE

Hi there!

Please do not use blog page, its outdated. All you have to do is add a CATEGORY to your NAVIGATION MENU and thats all. For more informations please follow our step by step documentation, where is every step explained by screenshot :)

Chapters:

Customizing your blog category

Creating portfolio category

Thanks and cheers! :)
—freshface

SUPPORT TOOLS:

  • Bought between 10 and 49 items
  • Has been a member for 4-5 years

Hi,

Is there a way to disable the responsive feature? I don’t want the site to look different on a mobile device or tablet. Regardless of screen size I want it to be the same.

Thanks!

FRESHFACE

Hi there!

I’m sorry but in current situation you cant disable responsive feature

Thanks and cheers! :)
—freshface

SUPPORT TOOLS:

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years
Oddtoe Purchased

Great theme. However, I have one problem which I could not overcome. I have constructed a portfolio, but the portfolio is not linking to its corresponding URL. Each time I construct a portfolio and upon pressing “View Portfolio”, I get a 404 page or the exact message “404 Nothing found”.

Is this a known bug? And if so, is there a way around it.

Thanks.

FRESHFACE

Hi there!

I saw it few times. It may be a problem with a permalinks -> so please try to change permalink structure few times. If this won’t help, send me your WP login and I’ll take a look more closely :)

Thanks and cheers! :)
—freshface

SUPPORT TOOLS:

Default-user
Oddtoe Purchased

Could you be more specific about ‘changing the permalink structure’? Changing it to what?

Thanks.

FRESHFACE

Hi there!

Settings -> Permalinks. Do a few random changes :)

Thanks and cheers! :)
—freshface

SUPPORT TOOLS:

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years
  • Norway

Hi, great theme. However I have a couple of things i need to straighten out.

1. I cant get rid of the lower header text “The most innovative designers consciously reject the standard option box and cultivate an appetite for thinking wrong.” I have tried removing all of them on the instructed place but it just does not work.

2. Theme color, I need to match the skin color to the corporate logo. Specifically i need to change the deep blue setting to #1A8ECD.

3. I cant get rid of the subtext on the main menu navigation, ie. hi there, get in touch etc.

4. At a certain point when i resize the theme (responsive) the logo flows over the navigation drop down, which does not look good on some mobile devices.

5. In the second footer there is a secondery navigation, Home – News – Portfolio – The blog – Contact. I need to remove this.

Would greatly appreciate a response and will be happy to provide login details if necessary.

-BFD

FRESHFACE

Hi there!

1.) Send us your FTP and WP login please

2.) There is exhausting tutorial how to change colors in our documentation :)

3.) Appearance -> Menu -> Screen Options (TOP RIGHT CORNER) -> description. After that you’ll be able to edit this text

4.) Please send me URL with example of this behaviour, we will investigate it more closely :)

5.) /templates/footer/footer_b-1.php, line 7, delete it:)
 wp_nav_menu( array('theme_location' => 'footermenu', 'walker' => new FooterWiseguysMenu(), 'container'=>false, 'menu_class' => 'footerMenu','fallback_cb'=>'ff_nav_menu_footer_does_not_exists' ) );

Thanks and cheers! :)
—freshface

SUPPORT TOOLS:

Default-user

Hi, ive sent you an e-mail through the themeforest contact sheet two days ago, please respond.

FRESHFACE

Hi there!

Support is available only through the comment form, I don’t have access to the email :) For private messages you can use tools located in my signature

Thanks and cheers! :)
—freshface

SUPPORT TOOLS:

Default-user

Ok, thanks. Ive sent you a message now. Code: 1434

FRESHFACE

Hi there!

1.) you set static page in Settings -> Reading, so the description should be changed in the page writepanels ( boxes under page editor )

Thanks and cheers! :)
—freshface

SUPPORT TOOLS:

Default-user

Thanks, but i still cant edit this on the front page, (i have been able to on the other pages though (Im not sure which page actually is the homepage, only the template. Can you please help me with this?

Also i have a few other problems:

1) I need to remove the twitter icon under the “person”box in templates – removing the code causes an error, i want no social media at all.

2) I need to insert a picture or a slider in the category view as fullwidth (se the “referanser” menu on my site) The text on a big grey box with picture behind does not look good.

3) Related to 2): How to I insert a big picture in fullwidth instead of a slider, i want this an all my headers exept first page.

4) Still have problems with question 4) on my first post. If you try resizing the window horitonsontaly to smartphone width the logo flows over the menu.

Thanks again for awesome and rapid support!

FRESHFACE

Hi there!

1.) send me your FTP, I tried to log in with the credentials but I got “Access Denied” error

2.) This is not possible, but you can have image instead of blur and remove blur with this custom css code http://pastebin.com/vMRr0qkn

4.) logo issue fixed

Thanks and cheers! :)
—freshface

SUPPORT TOOLS:

Default-user

Thank you for replying

1.) I have not been able to get the Cpanel ftp up and running so you have to log in via the web adress i sent you in the textfield for credentials and navigate to file explorer in Cpanel. Alternatively, if you could provide me with a recipe of how to do it or a new file (css or otherwise if that is what is needed to change it) – This is very important for us, contact page does not look good now (bonumbygg.no) and the site is live.

2.) Ok, how (where) do I enter the custom css, and how (where) do I upload the photo?

3.) Resolved

4.) Thank you, that works great, but I also need it for bonumbygg.no right now and a couple of other sites in the near future – Can you provide a recipe of how to fix it?

Thanks and Cheers,

Default-user

Hi again, can i please get an answer from you on the lastest questions?

FRESHFACE

Hi there!

1.) I need your FTP login. I was trying to find it in cpanel, but with no succes, since its in foreign language. If you are not able to find your FTP login, please ask your hosting uspport

2.) Theme Options -> Custom Code -> Custom CSS,

Images is changeable in Theme Options or Site Preferences or Page writepanels. Please follow our documentation for more information

4.) Look at your Custom Code, there it should be :)

Thanks and cheers! :)
—freshface

SUPPORT TOOLS

HIRE US
Default-user

Hi, I now managed to send you the correct FTP logins; 1451. Please help me fix question 1.) :)

Cheers,

Default-user

I also need the “call to action” elements changed to not launch links in new window/tab

FRESHFACE

Hi there!

Should be fixed now. Feel free to contact us in case of any questions or problems

Thanks and cheers! :)
—freshface

SUPPORT TOOLS

HIRE US
  • Bought between 100 and 499 items
  • Europe
  • Exclusive Author
  • Has been a member for 5-6 years
joja Purchased

I had an installation of your theme on version 1.7 and I had a hacker visit, they could even change the name of the main users… Now I just reinstalled everything with the new version, I also included a security plugin (Wordfence) and the first time I scan I got a sever alert, which says : This WordPress core file has been modified and differs from the original file distributed with this version of WordPress.

Do you have any idea, or know about any plugin that can securly lock my web ?

Thanks

FRESHFACE

Hi there!

I would recommend you to delete all wordpress files and load them again. If the core files has been changed, then its really hard to detect which one. Anyway it’s possible that this hack isn’t connected with our theme ? Or do you have any indices that this hacker used WiseGuys theme to perform his action ?

Thanks and cheers! :)
—freshface

SUPPORT TOOLS:

joja
joja Purchased

The wordpress was just a fresh one, 3.5.1 and quite strange comments were comming form an email something like ...@motiongraphics.com

I have not much idea about wordpress security so I can’t know wether the hacking was using the theme or the wordpress itself..

FRESHFACE

Hi there!

I’m sorry to hear that. Anyway you are the only one who has experiencing this kind of issue, so I would suppose it’s not caused by Wise Guys theme, since there is more than 500 sales and no-one is having same kind of problem. Anyway is there a something more we can do ? :)

Thanks and cheers! :)
—freshface

SUPPORT TOOLS:

  • Bought between 100 and 499 items
  • Europe
  • Exclusive Author
  • Has been a member for 5-6 years
joja Purchased

I would like to know how it would be possible to avoid showing the background image ?

I would like to avoid showing that piece of image betwwen top navigation and content… Is that possible ?

I’ve been trying in : THEME OPTIONS / SKINS / Background Image / Color

But couldn’t make any change…

What I ve found is that if you uncheck ENABLE BLUR, then the text like Our Portfolio, and the breadcrumbs appears more little in the line where should appear the description …

you can check here http://bit.ly/17HX5Nk

Thanks in advance

FRESHFACE

Hi there!

Paste this code to your custom cSS links :) http://pastebin.com/1MhHwUHT

Thanks and cheers! :)
—freshface

SUPPORT TOOLS:

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years
djtko Purchased

My mail chimp newsletter field is jacked up. Can you take a look the bottom is aligned below the field. Can you please assist?

  • Bought between 100 and 499 items
  • Has been a member for 5-6 years

Page builder templates are not deleting – I can’t get rid of the sample templates. Please advise. Have latest v. of WP theme.

FRESHFACE

Hi there!

I’m sorry this is a reported bug, will be fixed in next update :)

Thanks and cheers! :)
—freshface

SUPPORT TOOLS:

  • Bought between 100 and 499 items
  • Europe
  • Exclusive Author
  • Has been a member for 5-6 years
joja Purchased

How is it possible to modify / add the subtitle of the menu item : OUR WORKS greatest hits

where the “hells” is this greatest hits ??

I’ve been looking around everywhere and can’t find it

FRESHFACE

Hi there!

Appearance -> Menu -> Screen Options ( TOP RIGHT CORNER ) -> Description

Thanks and cheers! :)
—freshface

SUPPORT TOOLS:

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years

When using the template builder, how do I add tick and cross icons into the Comparison Chart?

FRESHFACE

Hi there!

By inserting this code :

[yes]
[no]

Thanks and cheers! :)
—freshface

SUPPORT TOOLS:

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Hi Freshface,

The ‘similar works’ on a portfolio page are displaying all the same titles and the links aren’t working to their respective projects.

Could you have a look please?

Have sent my details: 1426

Many thanks

FRESHFACE

Hi there!

Fixed. The problem may be one of your plugins installed, anyway I changed structure a little bit, so everything should be ok now :)

Thanks and cheers! :)
—freshface

SUPPORT TOOLS:

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years
noglide Purchased

hello, I have a problem. I created a portfolio, the categories … but I do not know how to integrate into a page … and it is not indicated for: http://docs.freshface.net/s/documentation/ m/9519/l/99601-creating-sortable-portfolio thank you to answer me

FRESHFACE

Hi there!

There is no need to integrate with a page. Simply add this category to your navigation and thats it. If you click on it, you’ll see the portfolio category :)

Thanks and cheers! :)
—freshface

SUPPORT TOOLS:

Default-user
noglide Purchased

ok but where is my navigation ?

FRESHFACE

Hi there!

Appearance -> Menu. You can create navigation here :)

Thanks and cheers! :)
—freshface

SUPPORT TOOLS:

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