875 comments found

  • Bought between 50 and 99 items
  • Has been a member for 4-5 years

I need to remove the /monthly in the pricing table, please instruct which file to alter in order to do so.

FRESHFACE

Hi there!

Add this line to the custom css ( Theme Options -> Custom CSS )

.price .recurrence {display:none;}

Thanks and cheers! :)
—freshface

SUPPORT TOOLS:

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years
  • United States

Hi – I’m having some difficulty changing the menu colors (background, hover and active item and text colors).

I’m pretty skilled with Firebug, but I can’t seem to find the right elements to edit.

Thanks for your help! John

FRESHFACE

Hi there!

Could you please look at the documentation ? There is exhausting tutorial how to change the colors :)

Thanks and cheers! :)
—freshface

SUPPORT TOOLS:

sundialstudios

I did – and I made global changes using find and replace. However, that still does not help me make unique changes to the background, hover and active item and text colors in the menu.

  • Bought between 50 and 99 items
  • Has been a member for 4-5 years

I am also having trouble with the images. I don’t want them all to open in a lightbox when I click on them, I only want the ones in the galleries to open in lightbox. Is there a way I can at least tell the image what link to open?

FRESHFACE

Hi there!

Lightbox is configurable in Theme Options -> Lightbox. If these options are not enough for you, please send us your WP login and exactly description of what and where you wan’t to disable / enable.

Thanks and cheers! :)
—freshface

SUPPORT TOOLS:

Default-user

I have also noticed that when I try to add images to the text module the images show up broken but this only occurs on the homepage.

FRESHFACE

Hi there!

please send me WP login and url where I can investigate it

Thanks and cheers! :)
—freshface

SUPPORT TOOLS:

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years
djtko Purchased

I have posted several times for support help and have yet to receive a response back on both of my situations.

Please help me with the formatting of the mailchimp widget and also please look into the issue with the fullwidthslider. Sometimes the dots that rotate the images align with the slider to the left. You can try this by clicking the logo on my website. test.djtkoentertainment.com

I would appreciate a response, everyone has received one.

FRESHFACE

Hi there!

i’m sorry for delay, please send me your WP login and I’ll configure mailchimp for you

Thanks and cheers! :)
—freshface

SUPPORT TOOLS:

  • Bought between 100 and 499 items
  • Europe
  • Exclusive Author
  • Has been a member for 4-5 years
joja Purchased

I’m also having the issue with the fullwidthslider, in fact you also have it http://demo.freshface.net/file/wgc/wp/fullwidth-slider/ when you refresh the page then the position is going left…

Hope it can be solved ASAP

FRESHFACE

Hi there!

Did you installed any external JS plugins which can cause this problems ? We were investigating that and wasn’t able to find a solution. Because we were trying to reproduce that on our localhost or demo servers too, and without success. Could you please point us a little bit to the right direction ?

Thanks and cheers! :)
—freshface

SUPPORT TOOLS:

joja
joja Purchased

I didn’t install anything, I’m looking to your own installation…

here you can see the error :

http://www.visita3d.com/error_wiseguys/capture-1.html
joja
joja Purchased

Hello !!

joja
joja Purchased

Any news about that ??

FRESHFACE

Hi there!

Fixed, upload is in queue, will be approved in matter of hours

Thanks and cheers! :)
—freshface

SUPPORT TOOLS:

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Hi Freshface, how do i stop a new window opening when a ‘call to action’ link is clicked?

FRESHFACE

Hi there!

/printers/components_models/callToAction.php, line 16:
      $ret .= ' dark reverted" href="'.$data['buttonlink'].'" target="_blank">'.$data['buttontext'].'';

remove target=”_blank”

Thanks and cheers! :)
—freshface

SUPPORT TOOLS:

  • Bought between 100 and 499 items
  • Europe
  • Exclusive Author
  • Has been a member for 4-5 years
joja Purchased

1.- How can we activate Retina Ready Graphics ?? They should be double size isn’t it ?? The logo, the client’s logos, ... I can’t see in retina anywhere…. just blur in my ipad3

2.- The telephone number in the widget get in touch, makes a line jump every white space ( only in mobile version)

FRESHFACE

Hi there!

1.) Retina ready is only the jackbox, not the whole theme

2.) I added this to our coder’s task list, sorry for any inconveniences

Thanks and cheers! :)
—freshface

SUPPORT TOOLS:

joja
joja Purchased

Waitting for that, on Ipad+ retina is really icredible the change

FRESHFACE

Hi there!

As I sad, retina graphic is a feature of the lightbox, not of wiseguys theme

Thanks and cheers! :)
—freshface

SUPPORT TOOLS:

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Hi,

How can i turn off the ‘similar posts’ part of a post page?

Thanks

FRESHFACE

Hi there!

Right now you can disable it only in code -> /templates/single-blog(portfolio)/similar.php

Thanks and cheers! :)
—freshface

SUPPORT TOOLS:

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
waqzanzo Purchased

Hello, good day.

i have few issues mentioned below, really appreciate if you could help me out.

i am working on a site….. http://alqabdah.com/portfolio/emarat/

1- in the portfolio if you look at the link given, In the section of similar work at the bottom of the project it is showing same names on all different projects, whereas all different projects have different names.

2- most of my pictures are vertical but when i upload them half of the picture gets cut. how can i show full picture ? see example in the link given above.

3- I dont want to show social media icons in the Person module of template builder. how do i remove them? when i remove from template builder it gives error on the page.

4- in the projects and news and media page i want to put a custom background at the place of slider where it shows the upper site description. how do i do that?

thats all for now. looking forward for a quick solution.

many thanks…

FRESHFACE

Hi there!

1.) bug, sorry about that, we just noticed it. Send me your FTP login and I’ll fix it asap

2.) It’s due to the auto cropping feature. You can crop them by yourself to same aspect ratio as the image has.

3.) Bug which will be fixed, in the meantime please send me your FTP and I’ll fix this for you

4.) Site Preferences -> Description bar background

Thanks and cheers! :)
—freshface

SUPPORT TOOLS:

Default-user
waqzanzo Purchased

thanks for your response. i have emailed you the login details…

Here is the reference number…1435

yes i am doing the same by croping my images.

i have tried already the site preferences to change description bar background but it just changes the whole page background but stil i can see the transparent background and text on top….

i hope you will take care of point 1 and 3.

thanks

FRESHFACE

Hi there!

I would need a FTP login, you send me only the WP login :)

Thanks and cheers! :)
—freshface

SUPPORT TOOLS:

Default-user
waqzanzo Purchased

Oh sorry…here you go 1437

could you also let me know if i am using 5 column filteration, how do i avoid pagination at the same time? i dont want pagination.

Default-user
waqzanzo Purchased

HI, is there any update on my request?

FRESHFACE

Hi there!

Should be fixed now, let me know in case of any questions or problems

Thanks and cheers! :)
—freshface

SUPPORT TOOLS:

Default-user
waqzanzo Purchased

this is still not fixed intact there are some number comings before the name and still showing the open project name on similar projects…please fix asap i need to LIVE the website tomorrow. thanks

FRESHFACE

Hi there!

Should be fixed now, but I dont have access to the website to check it. In case if its not, please download the latest version from themeforest, where are these problems fixed

Thanks and cheers! :)
—freshface

SUPPORT TOOLS:

  • Bought between 100 and 499 items
  • Europe
  • Exclusive Author
  • Has been a member for 4-5 years
joja Purchased

The items that appears in the similar work, once your are in a single item portfolio, they have all the same title and links to the same project, which is in fact the one that you have already seen…

I think this should be a must fix issue !!

FRESHFACE

Hi there!

Thank you for highlighting, its a kind of bug in the new version. We added that to our tasklist and will be fixed soon. In the mean time, if you send us your FTP login, we will fix that for you

Thanks and cheers! :)
—freshface

SUPPORT TOOLS:

joja
joja Purchased

Ok, just done -> 1431

FRESHFACE

Hi there!

Fixed, sorry for any inconveniences.

Thanks and cheers! :)
—freshface

SUPPORT TOOLS:

joja
joja Purchased

Hi, it’s not really fixed I think….

Now I see some number (like an id) and the same title in every item

  • Bought between 100 and 499 items
  • Europe
  • Exclusive Author
  • Has been a member for 4-5 years
joja Purchased

When you are browsing the page with mobile (iphone), in the homepage, when you are in the featured work, or post, or whatever horitzontal slider, you can not scroll up or down, which make usablity very tricky, you have to find a void area and drag up or down with enough speed in order to navigate through the page, otherwise you get stacked in that point.

I have seen other templates in wp that have those sliders that you can still scroll up & down…

Also I m sure that the performance in the transition between items can be improved, many times the items dont even move, they just change…

Hope you consider fixing this

FRESHFACE

Hi there!

Thx for letting us know,I added that to the task list

Thanks and cheers! :)
—freshface

SUPPORT TOOLS:

joja
joja Purchased

Ok, just done -> 1431

joja
joja Purchased

Error previous post…

Ok hope you can fix it soon…

  • Bought between 50 and 99 items
  • Has been a member for 3-4 years
  • United States
chaddyer Purchased

Hey guys…great theme. One question…why do my interior pages have a large empty space between the header and the content?

http://themudhen.com/applications/

Thanks.

FRESHFACE

Hi there!

It’s because you enabled “No Blur” in theme options and didn’t uploaded proper background image

Thanks and cheers! :)
—freshface

SUPPORT TOOLS:

  • Bought between 100 and 499 items
  • Has been a member for 7-8 years
  • United States

Presale Question: Does your page builder text module have an HTML editor similar to Visual Composer and Ether Content Builder? This function is extremely valuable to my clients who don’t know how to code. Thank you

FRESHFACE

Hi there!

Yes, there is tinyMCE implemented

Thanks and cheers! :)
—freshface

SUPPORT TOOLS:

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years
sroblot Purchased

I need your Help!. I have installed the Theme on my server and see it in the Theme Section in Wordpress. When I click on Activate, I have a blank page and nothing else. Could you please help me. Thank You

FRESHFACE

Hi there!

We will need your WP login to investigate this issue more closely

Thanks and cheers! :)
—freshface

SUPPORT TOOLS:

  • Bought between 50 and 99 items
  • Has been a member for 4-5 years

Is there a way to shut off the responsive layout?

FRESHFACE

Hi there!

No in current situation this is not available

Thanks and cheers! :)
—freshface

SUPPORT TOOLS:

  • Bought between 100 and 499 items
  • Has been a member for 2-3 years
endreel Purchased

Hi I’ve tried changing my Header image through appearance/header and uploading a featured image in the page section but it just wont change the banner image.

I can use the revolution slider but if I try use a still image the slider wont resize to fit the image and is too large.

Any idea why I cant change the header image?

Thanks Derek

FRESHFACE

Hi there!

Please send me your WP login, this is weird. I’ll take a look and try to fix it asap :)

Thanks and cheers! :)
—freshface

SUPPORT TOOLS:

Default-user
endreel Purchased

ok here goes 1438

FRESHFACE

Hi there!

I checked your website, but I wasn’t able to identify the problem. Could you please send me exact url where this behaviour happens ?

Thanks and cheers! :)
—freshface

SUPPORT TOOLS:

Default-user
endreel Purchased

.

Default-user
endreel Purchased

Hey thanks for checking this out. http://cynthiaconlin.conlincall.com/practice-areas/ this url for example I want to change where it says practice areas at the top to my own custom image without changing the background of the page. I only want to change the banner which I can do using the slider but it leaves a big gap between the header and the body.

FRESHFACE

Hi there!

I was able to change the image -> you gotta switch from “Default” to “Image” in the page writepanels

Thanks and cheers! :)
—freshface

SUPPORT TOOLS:

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years
  • United Kingdom
WestWeb Purchased

Does/should the Jackbox lightbox codethats in this theme work with the native wordpress gallery?

It doesn’t seem to work at the moment, is there anything that needs to switched on

FRESHFACE

Hi there!

No, jackbox is not connected with the native WP theme gallery right now.

Thanks and cheers! :)
—freshface

SUPPORT TOOLS:

  • Bought between 100 and 499 items
  • Has been a member for 4-5 years
Errol Purchased

Hi

Love this theme…quick question….how do I get the social email icon into the ‘person’ module

I’ve added http://www.linkedin.com/ into the social links which works perfectly…but can I have an email one in there as well?

thanks

FRESHFACE

Hi there!

email: your@email.com

Thanks and cheers! :)
—freshface

SUPPORT TOOLS:

  • Bought between 100 and 499 items
  • Has been a member for 4-5 years
Errol Purchased

Also can I remove the lower description bar? Leaving it blank puts the default text there…is there a way to hide it?

many thanks

FRESHFACE

Hi there!

insert this to the Theme Options -> Custom Code -> Custom CSS
#tagLine {display:none;}
#tagLineShadow{opacity:0;}

Thanks and cheers! :)
—freshface

SUPPORT TOOLS:

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years
  • United Kingdom
WestWeb Purchased

Hi,

Got a couple of questions.

1. How can we connect Jackbox to the native gallery

2. Is this theme built on a framework (e.g bootstrap, skeleton)

3. If this theme is built on on a framework, can we intergrate these aspects if we tweak the theme?

FRESHFACE

Hi there!

1.) http://demo.freshface.net/file/wgc/wp/cool-elements/ – search for “Lightbox Activator”

2.) It’s built on our framework

3.) Which aspects do you have on mind ? If you want to achieve some kind of additional functionality, I can give you a tips how to do it :)

Thanks and cheers! :)
—freshface

SUPPORT TOOLS:

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