324 comments found

starnyc Purchased

I bought the theme, installed it ( almost) can some one help me get the website to start from its original url, not url..com/home?

Default-user
starnyc Purchased

sorry never mind :)

tvlgiao

Hi man,

For any problem, you can contact to support@wpdance.com, we will help you.

Regards

Hi,

Will you please answer my questions?

Regards

tvlgiao

Hi man,

Our support team will check and reply to you now.

Regards

Hi can this theme run on jigoshop? Thanks

tvlgiao

Hi man,

No, this theme is not compatible with jigoshop.

Regards

Hi,

Please check loading time issue, Its taking too much time like almost 5 minutes. I updated all plugins your team suggested but still its same.

Regards

tvlgiao

Hi man,

Our support team will check it for you.

Regards

tvlgiao

Hi man,

Please send your issue and website admin account to support@wpdance.com, we will check it for you.

Regards

crocgo Purchased

helo, yr support is too slow. take days for reply. I still hvnt got my reply yet on how to make the flash beside the toggle. currently it ends up below the toggle.

JHO7777 Purchased

Hello, im having a really hard time on how to upload the demo sample given…. sorry but im not web savvy and i dont understand the steps taught by the support.

Ive opened a ticket #5443760619, is there any better way?

Thanks in advance.

tvlgiao

Hi man,

Our support team will reply to you.

Regards

NO MEGA MENU!!!! I have been trying to speak with your technical support, but they are not helpful! I’ve installed the WordPress Theme and there is NO Mega Menu as stated on Themeforest and all your comment replies to people with the same issue are to hand over FTP. That is wrong! Complete your install file!!!!!!!!

I have given you my FTP info and you claim you cannot get in. I also asked for demo content and you send me to your OpenCart dashboard. Doesn’t this theme use WooCommerce???

PLEASE ASSIST!!!!!!!

Default-user
  1. 3994813355
tvlgiao

Hi man,

Our support team will reply to you.

Regards

I sent a mail,this theme particularly vulnerable, it is easy to go wrong, can not be used to customize the sidebar

tvlgiao

hi man,

Our support team will check and reply to you as soon as possible.

Regards

I have downloaded the file yesterday and even today again, you guys have uploaded the wrong theme i guess. After download, when i opened the rar file, Its Winestore theme not the Gomarket theme, please check and upload fresh and correct files.

tvlgiao

Hi man,

I’m sorry. I will update package now.

Regards

hi friends please help ,i am unable to import media file and sliders in WooCommerce Supermarket Theme – GoMarket theme ,i am also unable to create sliders as shown in demo site ,,so please help me

tvlgiao

Hi man,

Please send your issue and website admin account to support@wpdance.com, we will help you.

Regards

starnyc Purchased

I am encountering slow loading of the website after installing the template. My team checked it several times, the demo loads 5x faster than our site. How can we make our site load as fast as the demo? We used wp cashe provided by the support team but it did not work. + the cashe plug in is asking for $$$ to get the full version. This is causing a concern from out clients and out web team. If any users have fixed or resolved this issue please share your resolution.

Default-user
starnyc Purchased

I did, I was advised to reinstall the template from the beginning and without dummy data…

Default-user
starnyc Purchased

Can you give instructions how to install without the dummy data?

tvlgiao

Hi man,

Sorry for the delay, our support team will reply to you.

Regards

My question you haven’t addressed to me, call no reply?https://www.youtube.com/watch?v=eCmv49mDnxc pls see this video

tvlgiao

Hi man,

Our support team will see and reply to you as soon as possible.

Regards

P/S: Our working hour is from 8:00AM to 5:00PM GMT+8

Default-user

Yesterday, contact customer service staff, but no reply

Hi

Is there an online documentation available

tvlgiao

Hi man,

You can see here http://demo2.wpdance.com/gomarket/docs/.

For any problem, you can contact to support@wpdance.com, we will help you.

Regards

Default-user

Thanks guys. This theme is awesome.

i wanna put slider and hot deal on main page, but i can’t find HTML of Header Widget Area .. where is it?

Default-user

never mind. i found. :)

tvlgiao

For other issue, you can contact to support@wpdance.com, we will help you.

Regards

My problem has not been solved for me, if the video you really do not understand, look at this picture again https://www.flickr.com/photos/125381785@N04

tvlgiao

Our support team will check and reply to you.

Regards

I believe this great theme is lacking on Support. I was planning to buy this but I might have to think twice.

tvlgiao

Hi man,

You can send your questions to support@wpdance.com before purchasing this theme.

Regards

Hey there!

Great job. Just wondering the following questions before we commit to a purchase, as we’re now using SuperStore from Woothemes

1) Does the theme support and skin the original WooCommerce extensions such as below?

I can send you a dropbox link if you need to check for compatibility and adjust. It would also help you sell, as people with official WooCommerce extensions have their data preserved, while only the theme changes, which enables them to use any compatible plugins

Filter by price (not your own ajax one)
Brands Add Ons
Composite Products
Currency Converter
Recommendation Engine
Sales Flash Pro (not your own built in)
Tab Manager
WooCommerce Wishlists

2) Are there, or will you make the following widgets, which are found in every official WooCommerce Theme by Woothemes

Recently Viewed Products
Purchased Together

3) Are we able to choose if we prefer with or without sidebars for the following pages? Single Post
Single Page
Cart
Checkout

It’s crucial as being without sidebars ensure that we have a distraction free checkout :)

4) Do you employ best measures to ensure performance for theme on areas like SEO, Speed, no. of requests to load, security? A lot of theme makers are using Sprites whenever possible.

Hope to hear from you soon! :)

Default-user

1) Why do we need a custom skin when it should come with the theme? Especially if its an official WooCommerce extension released by Woothemes itself for more than 1 to 2 years? It’s like telling a BMW owner that his 3 series can’t use the car seat that it was sold for. =.=

3) How do you config it? Do we need to go into functions.php?

4) Sprites should be done on developer level. Most of your competitors uses sprite. You can check them out

tvlgiao

Hi man,

1) There are many plugin, we can not css for all of them. When you install the new plugin, you need css for it.

3) You can config it in admin panel. After purchasing this theme, you can contact to support@wpdance.com, we will help you.

3) We will add in it in the next update.

Regards

Default-user

Hey Tvlgiao,

1) The Woocommerce extensions are officially made and sold on the Woothemes.com website. As such, all Woocommerce themes made by Woothemes support them. I’ve purchased some officially and they all work well.

However, if you do not have them, I can pass you the plugins via dropbox for you to work out the skinning. How could you ask us to custom skin them when skinning the extensions should already be part of the theme?

Woocommerce, out of the box, hardly has any functionalities. It’s was built to be modular, and that’s why Woothemes developed these extensions. Please reconsider to develop your theme well. We won’t be the only ones asking.

4) For speed and security, it’s not just server level, but also theme level. That’s why Studiopress.com’s themes are checked with Mark Jaquith and Sucuri. What’s the point of buying a theme which is insecure?

Btw, your theme really looks good, but not having a sidebar for the shop page doesn’t help, as it hurts the conversion rate.

Customers would want to further filter the item by brand, price, etc. Please consider your design. Very keen to purchase.

Here’s how it should look like. Our store is loaded with official Woocommerce extensions http://www.techgarage.my/shop
tvlgiao

I don’t understand your mean, our theme is support 1 column, 2 columns and 3 columns. It has the sidebar.

tvlgiao

Hi man,

You can custom the content of the homepage. That’s mean you can create the sidebar for it. After puchasing this theme, you can send your issues to support@wpdance.com, we will help you config the sidebar.

Regards

Also, why don’t you use sprites? It’ll save on loading speeds.

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