101 comments found

mattdes Purchased

The support for this theme by the staff is quite useless. After purchase I submitted a support request and they answered and said they would send me a demo package once I verify I purchased this theme. So I sent the order confirmation straight away but now the next day and they have still not got back to me. Not ideal when you are working on deadlines.

tvlgiao

Hi man,

Sorry for the delay, our support team are processing your ticket.

Regards,

P/S: Our working hour is from 8:00AM to 5:00PM GMT+8

Default-user
mattdes Purchased

Update – They were able to handle my request in a timely manner. Is a great theme and thanks for the support.

Hi,

I have two tickets open in your support forum, but one of them has no reply since 1st of May: #5974724571. Could you check it, please and reply? The other one is #6041628038 and this one has stopped being visible via link you provided in previous reply which had no solution to the issue.

I am building my website on Wordpress 3.9 and maybe that is why I have so many issues with it. When will the WP 3.9 compatible version of this theme be ready?

thanks

tvlgiao

Hi man,

Sorry! We missed your ticket. We have updated a new package for Wordpress 3.9. You can download package again.

After reinstall, if you have any problem, please post reply to your ticket, we will check it for you.

Regards

hi, can this support wordpress 3.9.1 ?

tvlgiao

Hi man,

We will check and update package in the next week.

Regards

Does this theme have support for ubermenu plugin?

tvlgiao

Hi man,

Sorry, we don’t test ubermenu plugin on this theme. And we don’t support for the 3rd party modules.

Regards

Hello,

I have installed this theme onto the following web directory:

http://getgogadgets.co.uk

The theme is amazing, looks great, however there is one issue.

Whenever we go to add a page to the menu using a custom link, when the user is on that page in question, the text where the menu link is in white, so effectively you can’t see it.

Let me refer you to this screen shot just for clarity purposes.

http://i.imgur.com/ELXef4e.jpg

Please instruct on how I can resolve this issue. Many thanks.

tvlgiao

Hi man,

Maybe it is a bug. Please send your website admin account to support@wpdance.com, we will check and fix it for you.

Regards

Hello! Pre sales question – does this theme support woo commerce product add-ons plugin? thanks

tvlgiao

Hi man,

Yes, of course, this is woocommerce wordpress theme.

Regard

Hi, Just purchased ur theme and apply it. The product listing (featured & recent products) layout seems like a problem while I view with iPad in vertical. http://peepsqeek.com

What’s the problem?

tvlgiao

Hi man,

Please send your issue to support@wpdance.com, our support team will check it for you.

Regards

2 emails sent a week ago for support, because there are things in the theme is not correct. still had no answer.

tvlgiao

Hi man,

Please tell me your email address, we will check it for you.

Regards

tvlgiao

Hi man,

I’m sorry, your email has been sent to the mailbox spam. We have unspam it, our support team will reply to you.

Regards

Magento version of this theme??

tvlgiao

Hi man,

Sorry, we don’t have magento version of this theme.

Regards

I was checking at your theme demo and found out that features and new products slider is all messed up in responsive (tried w/ Firefox and Chrome). Are you going to fix this soon? I would like to buy your theme but i dont like this mistake at all.

tvlgiao

Hi man,

We will check and fix it on the next Monday.

Regards

SantiagoRocha

Hi. Did you fix it?

Another issue i found is that when the sticky menu is activated, there’s a “jump”. Is there a way to fix this via theme option o that’s a js?

Best wishes.

tvlgiao

Hi man,

We will update a new package in this week.

Regards

I have just purchased this theme and get the following error:

Fatal error: Cannot redeclare class TwitterOAuth in /home/crossdre/public_html/woocommerce/wp-content/themes/wp_fashionzozza/framework/includes/twitteroauth.php on line 19

Could someone enlighten us.

Regards Ellie

tvlgiao

Hi man,

This error can occur when you install other plugin. Please send your website admin account to support@wpdance.com, we will check it.

Regards

Im the same user as @SantiagoRocha,

I bought your theme and i really appreciate that you fixed the bugs i told you (thank you). Everything seems to work fine.

I have another question. It is possible to create a specific category product slider? (instead of features, popular & recent) I cant find a way to make it work.

Kind regards

tvlgiao

Hi man,

We can add this shortcode for you. Please send your issues and FTP account to support@wpdance.com, we will add this for you. This is free.

Regards

is it possible if i like to add video in this template

tvlgiao

Hi man,

Yes, you can add video on the homepage.

Regards

Hi! I’m looking for a tutorial to set up the homepage, etc. Is there any?!

tvlgiao

Hi man,

Please see it in the documentation, part Homepage overview. If not, please contact to support@wpdance.com, we will help you.

Regards

Hi,

I am receiving this error: Fatal error: Call to a member function is_visible() on a non-object in \wp-content\themes\sozza\content-product-featured.php on line 19

when I call on this shortcode: [custom_products_category category=”add-ons” orderby=”date” order=”desc”]

Please help me. Thanks.

Default-user

Hi,

I sent the email and the FTP credentials. Thanks!

Default-user
tvduong Author Team

Hi man,

We haven’t received your email yet. Please send again to support@wpdance.com

Thanks

Default-user

I think you got it already. I got a reply saying that my ticket number is #8743523943

edvilo Purchased

Hello good morning, its theme is compatilbe with Multilingual WordPress pluggin, WPML?

Default-user
tvduong Author Team

Hi man,

Yes, this theme is compatible with WPML plugin.

Regards

plizzz hlp me my nozzasFashionZozza theme hidde my wordpress zahirkerimli@gmail.com plase help m:(

Default-user
tvduong Author Team

Hi man,

Please check style.css file in theme folder. If it is missing, you need to restore it. If not, you can send your issue, admin account and FTP account to support@wpdance.com. We will check it for you.

Regards,

Hi,

I need to disable the flip hover effect.

How can I do it?

Thanks!

Default-user
tvduong Author Team

Hi man,

You can make it in Theme Options. You select Styling Options tab, turn off “Enable Effect Product Images” option.

Regards,

Hello

good morning, its theme is compatilbe with wordpress 4.0

Thanks

tvlgiao

Hi man,

We will check it and reply to you later.

Regards

COMPUTERD Purchased

I have purchased FashionZozza and installed on my site: www.alltoursandattractions.com the issue is: I shoose the wrong theme for my client and the products are not shown as expected so we want to move forward and change it for a related them according to the proyect.

Is there any way I can get a refund to buy a new one?

Default-user
tvduong Author Team

Hi man,

I have checked your site. Javascript is broken on your site. Maybe, it relates to your plugin or your custom code. If you need to help, you can send email to support@wpdance.com. If you still need refund, please contact to envato-themeforest, we don’t own authority to make refund on themeforest.

Regards,

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