149 comments found

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Hello,

Is this theme compatible with buddypress; I have a website I want to develop and I’d love to use your theme for it.

Thank you!

tvlgiao

Hi man,

Sorry, it is not compatible with buddypress.

Regards,

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Hi,

I purchased this theme and installation went well. Now I am trying to set it up and following the documentation, I can’t seem to get the mega menu to work. The document suggests I should select “Yes” for Mega Menu option in the menu screen, but there is no option like that.

Is the documentation outdated? For the record I am using WP 3.8.1.

Thanks,

Sultan

tvlgiao

Hi man,

Sorry, we have a Lunar New Year Holiday from January 27th 2014 to February 5th 2014. Please send your issue to support@wpdance.com, we will support for you after February 5th 2014.

Regards,

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years
mixun0 Purchased

Can you help me with this Ticket #6631866098 Please!!! WPdance support

tvlgiao

Hi man,

Sorry, we have a Lunar New Year Holiday from January 27th 2014 to February 5th 2014. Please send your issue to support@wpdance.com, we will support for you after February 5th 2014.

Regards,

  • Bought between 10 and 49 items
  • Bulgaria
  • Has been a member for 4-5 years

Hi, I like you theme. Is this theme update for work with wordpres 3.8.1?

tvlgiao

Hi man,

Sorry, we have a Lunar New Year Holiday from January 27th 2014 to February 5th 2014. We have update after February 5th 2014.

Regards,

borosara

Thank you :-) Do you have a plane when do this?

tvlgiao

You can come back on next week.

Regards,

borosara

Thank you :-) Best Regards :-)

  • Exclusive Author
  • Has been a member for 2-3 years
  • United States
  • Bought between 50 and 99 items

When was this theme updated?

tvlgiao

Hi man,

We just have a lunar holiday, we will upgrade this theme in the next week.

Regards,

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

woocommerce upgraded to 2.1 and is giving errors. is not compatible?

tvlgiao

Hi man,

We will check and reply to you as soon as possible.

Regards,

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years
mixun0 Purchased

Can you help me please!!! ?? woocommerce upgraded to 2.1 and is giving errors

/wp-content/plugins/woocommerce/templates/shop/breadcrumb.php): failed to open stream: No such file or directory in /home/go360web/public_html/yeacosmetics/wp-content/plugins/woocommerce/includes/wc-core-functions.php on line 100

tvlgiao

Hi man,

Please reupdate woocommerce to 2.0, this theme is not tested with woocommerce 2.1. We will upgrade package for woocommerce 2.1 as soon as possible.

For other problem, please contact to support@wpdance.com, our technical team will support for you.

Regards,

Default-user
mixun0 Purchased

Waiting Update please :(

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Hello,

Great theme and things worked great so far. I am 80% done with customization, but today I upgraded Woocommerce to 2.1 and now I see:

Your theme has bundled outdated copies of WooCommerce template files – if you encounter functionality issues on the frontend this could the reason. Ensure you update or remove them (in general we recommend only bundling the template files you actually need to customize). See the system report for full details.

I checked the woocommerce status page and it shows that certain components that were bundled with the theme are outdated. Can you please let me know what I should be doing?

Thanks

tvlgiao

Hi man,

You can reupdate woocommerce 2.0, or please wait until we have an update for woocommerce 2.1.

We will update package as soon as possible.

Regards,

  • Bought between 10 and 49 items
  • Exclusive Author
  • Has been a member for 3-4 years
JimboC Purchased

Hi I’m having some problems with the theme. woo commerce say that it is because this theme is outdated. I see the last update was 26 September 2013. only found this out after downloading it and reinstalling it. When will there be a update released.

tvlgiao

Hi man,

You can reupdate woocommerce 2.0, or please wait until we have an update for woocommerce 2.1.

We will update package as soon as possible.

Regards,

  • Bought between 500 and 999 items
  • Has been a member for 4-5 years
  • United States
hotryan Purchased

Getting some hiccups with Woocommerce 2.1 any chance you will be able to fix soon? here is the message we are getting and widgets on site no longer showing up. Your theme has bundled outdated copies of WooCommerce template files – if you encounter functionality issues on the frontend this could the reason. Ensure you update or remove them (in general we recommend only bundling the template files you actually need to customize). See the system report for full details.

tvlgiao

Hi man

We will update package for woocommerce 2.1 as soon as possible, maybe in this weekend.

Regards,

  • Elite Author
  • Exclusive Author
  • Has been a member for 3-4 years
  • Sold between 250 000 and 1 000 000 dollars
  • Bought between 100 and 499 items
  • Referred between 10 and 49 users

Hello everybody.

We have updated package for Wordpress 3.8.1 and WooCommerce 2.1. Now, you can redownload a new package.

Regards,

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Hi, few question

1. is the “Logout” feature ready for now? 2. what happen if my website loading time very very slow 3. re-download new package mean we will need to fully replacement of the old files?

tvlgiao

Hi man,

Please send your issues and website information to support@wpdance.com, we will check it for you.

Regards,

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years

Hello, I like your theme.

My question is how do I update to the newer version?

Kind regards, Miska

tvlgiao

Hi man,

First, backup website source and database, then upload new source to your website.

If any problem, please contact to support@wpdance.com, we will support for you.

Regards,

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years
jeehan Purchased

When will you update the theme, updating woo-commerce broke the theme.

tvlgiao

Hi man,

Please redownload package, we have updated package for woocommerce 2.1.

Regards,

Default-user
jeehan Purchased

Thanks

Default-user
jeehan Purchased

last update showing this error:

product-attributes.php version 2.0.8 is out of date. The core version is 2.1.3,

tvlgiao

Hi man,

Please send a screenshot of error to support@wpdance.com, we will check and fix it for you.

Regards,

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years
mixun0 Purchased

the backend displays this message:

“Your theme has bundled outdated copies of WooCommerce template files – if you encounter functionality issues on the frontend this could the reason. Ensure you update or remove them (in general we recommend only bundling the template files you actually need to customize). See the system report for full details.”

any solution for that???

tvlgiao

hi man,

Please send a screenshot of message and your website information to support@wpdance.com, we will check it for you.

Regards,

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years
waanvar Purchased

Ref :

Hi, i’m having some problems with my home page, in the middle of the page i’m using the [custom_products_category category] shortcode] but it doesn’t works, i see that the shortcode is showing the last product of the last query, then it shows the product of the category.

in “Esencial” section it should be listing this products

http://econodespensas.com.s33876.gridserver.com/?product_cat=especial The first product is the last of the left sidebar

in “Sencilla” section the correct products are this

http://econodespensas.com.s33876.gridserver.com/?product_cat=sencilla but in the home page it shows the last of the “Esencial” section.

I was looking so hard in woo-shortcode.php and in content-product.php but i can’t fix this error.

Thanks in advance

i have the same problem.

Thanks in advance

Default-user
waanvar Purchased

i have the same problem.

Thanks in advance

  • Exclusive Author
  • Has been a member for 2-3 years
  • United States
  • Bought between 50 and 99 items

have you update to 2.1.5?

tvlgiao

Hi man,

This theme is compatible with woo 2.1.5. If you have any problem with this theme and woo version, you can contact to support@wpdance.com, we will support for you.

Regards,

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years

Regarding ticket [#8993421154], I’d been told it would take few days for the updated version for Woocommerce (2.1.5). When are you going to release it?

tvlgiao

Hi man,

We will update a new package on the tomorrow or after tomorrow(GMT +7).

Regards,

  • Bought between 10 and 49 items
  • Has been a member for 4-5 years

Hi,

I purchased this theme a few days ago. I have been trying to create a child theme based on this theme as I want to modify a few things e.g. the header section I want the navigation to appear below the logo.

Now I have found the file main.php under frameworks>functions that has the code for the header section. I copied it to my child theme in the same structure as the parent theme and made modifications. However the child theme main.php is not overriding the parent at all. How should I be able to make this modifications on main.php and a few other php files?

thanks and regards

tvlgiao

Hi man,

We only support for you install and config template, we don’t support for you custom source core.

In this case, you need send a custom request to support@wpdance.com, we will support for you. Maybe you need pay some cost.

Regards

Default-user

Thank you very much for your reply.

I do not want your support for custom source code. I can manage the customisation myself. Your theme is supposed to support Child Themes but it seems not to be working. Neither the CSS nor the PHP files are being over-ridden. I purchased it because of the child theme support.

I am only asking a clarification on whether this child theme support is to be managed differently with WD Roedok and the framework it used.

I have also sent an email to support@wpdance.com

regards,

Default-user

I have been waiting for a reply on the support ticket raised on this issue for a few days now (12 days). I also sent a reminder last week but there has been no response.

Are you looking to solve this or is this going to be pushed under the carpet and not responded to?

tvlgiao

Hi man,

Maybe your email go to spam inbox. Please tell me ticket ID or email address, we will check again.

Default-user

I think the ticket id is #8299657474. I am messaging you my email and the link to the support request.

tvlgiao

Hi man,

Latest message is post by our supporter on 03/27/2014 4:12 pm, and we do not receive any feedback from you, so we closed ticket. You can check http://codespotsupport.com/others/tickets.php?id=8299657474.

Please reply a mesage at there, we will reply on the tomorrow.

Regards,

P/S: Our working hour is from 8:00AM to 5:00PM GMT+8

Default-user

Your last message was

Hi,

We understand your mean and feel so sorry about your case.

We’ll check it and answer for you ASAP!

Best Regards,

Which means I am supposed to expect a reply from you and not the other way round. Please open the ticket and provide a solution. I will respond in your support forum once I see that you are attempting to provide a solution. Till then it is going to be in this open area.

Thanks.

tvlgiao

Hi man,

Our supporter was wrong. Sorry about this,we will reopen ticket and review your issue, please wait for our response.

Regards

Default-user

I am updating this thread to let visitors know that the support team got back to me with the right solution and I was able to implement it to my satisfaction.

Thank you very much.

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

how do i import this theme onto word press?

tvlgiao

Hi man,

Please see a user guide on downloaded package. Or contact to support@wpdance.com, we will help you.

Regards

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