217 comments found

That’s not good, especially since the plugin is a woocommerce plugin which is part of your theme. I will try to contact the admin, otherwise I may have to use a different theme.

tvlgiao

Hi man,

If you have any problem, you can contact to support@wpdance.com, we will help you.

Regards

Hello, I’ve been trying everything I could think of to install the Techgostore theme to wordpress. But I keep getting ‘Are you sure you want to do this?’ error message. I’ve zipped and unzipped every folder and file I could think of. What could I be doing wrong?

I attempt to upload the wp_techgostore-theme-package.zip after extracting it from the original file

Default-user

I’m still trying to work with my server provider. I have to admit this is a little frustrating. I’ve downloaded six other themes with themeforest and this is the first time I’ve had this issue. :(

tvlgiao

Hi man,

Please try to install this theme via FTP.

If not, please send your issue and server info to support@wpdance.com, we will try to check it for you on the next Monday.

Regards,

Default-user

Oh wow, i forgot all about that option to install FTP. I’ll let you know how it works out

Think I made a mistake buying this theme, lack of documentation and the dummy content does not contain anything like the website.

tvlgiao

Hi man,

You need more config to it like the demo. If not, you can send your issues to support@wpdance.com, we will send the full demo package for you.

Regards,

Default-user

Thank you for your quick response, I appreciate it. I already sent an email to support@wpdance.com

I need help, I already submitted the license number and still no response. Ticket #2261567228

tvlgiao

Hi man,

Our support team will check it for you as soon as possible.

Regards,

P/S: Our working hour is from 8:00AM to 5:00PM GMT+8 Monday to Saturday.

Default-user

I’ve been waiting for two day now and still waiting.

Default-user

Never mind, just saw the response. Thank you!!

Hello everyone. I take the theme was two months .always damaged site.I have repeatedly asked a lot for help. But nothing has changed.

my web does not open iPad and other phone… because slider wrong size.I’ve tried every measure What is the correct size ? I dont now .How to get in trouble I.I’m so tired of this theme…

tvlgiao

Hi man,

We have check ticket #2358316879, we don’t see your message. What is your problem? Please tell support team your problem.

Regards

Default-user

Please refund my money I’m tired of you..

tvlgiao

Hi man,

If you are not satisfied with the support team. Please contact to themeforest to be refund. We don’t own authority to make refund on themeforest.

Regards

WD QuickShop is not compatible with Rev slider, how can I fix this? I already contacted support and the respond time is to long.

tvlgiao

Hi man,

Sorry for the delay, we will check and reply to you on the next Monday.

Regards

Hello,

how can i remove them whole Payment area in the footer next to the copyright area.

Regards.

tvlgiao

Hi man,

You can remove it in admin panel > Theme Options > General > Payment Links.

For details, please send your issues and purchase code to support@wpdance.com, we will help you.

Regards

marcojr Purchased

hello tvlgiao any way to get the header look like http://www.proteinco.ca/ ???

tvlgiao

Hi man,

Sorry, we don’t have the header as you say. But you can send a customization request to support@wpdance.com, we will make it for you.

Regards

alecaom1 Purchased

Hello, first congratulations for all updates and support, I purchased this theme from the beginning and 1.0 are excellent.

1-I would like to upgrade to the latest version, how do I do it?

2 – the MENU scroll up, could you stay static? (or in future updates bring this great feature) This would be very important for many users. I’m sure you are able to make it short or simple upgrade.

I await your response.
Regards and thanks for the confidence.

tvlgiao

Hi man,

1) you can upload overwrite all file and folder to your site. Don’t forget backup source and data before upgrading. Or you can send a issue to support@wpdance.com, we will upgrade for you.

2) Yes, we can make it for you. Please send a customization request to support@wpdance.com, we will make it for you.

Regards

Default-user
alecaom1 Purchased

Ok, I’ve sent the message.

Thank you very much for your quick response.

Fatal error: Cannot redeclare wd_order_by_rating_post_clauses() (previously declared in /home/content/14/11814414/html/domain/wp-content/plugins/wd_shortcode/shortcode/woo-shortcode.php:544) in /home/content/14/11814414/html/domain/wp-content/themes/wp_techgostore-theme-package/framework/functions/woo-shortcode.php on line 727

tvlgiao

Hi man,

It looks like you have installed a new plugin. Please send your problem and website admin account to support@wpdance.com, we will check it for you.

Regards

I don’t know about you guys but I am having serious issues importing the XML data into 3.9.2. Just supposed to use the WordPress importer on the XML file, right? I am getting “failure” errors for just about everything…

tvlgiao

Hi man,

Please send your issue and websiet admin account to support@wpdance.com, our support team will check it for you.

Regards,

I waited for you many times help. I did not receive any help from you. I told you, I will refund your theme if you do not help Today I lift your theme from my site, please refund my money

tvlgiao

Hi man,

I have checked the ticket #2358316879. We don’t receive your feedback from July 08. Please post your issues in your ticket, our support team will help you.

Regards

Default-user

I wanted to help two months ago still waited for the Future..Please do not lie .Please refund my money I raise your theme

tvlgiao

Is this you ticket? http://s27.postimg.org/fmqmk078y/Ticket_2358316879.jpg. Latest message is from Duy Nguyen.

If you are not satisfied with team support. You can contact to themeforest to be refunded. We don’t own authority to make refund on themeforest.

Regards

I’m tired of your theme . I wanted to help many TIMES bu dont help me. for this reason I canceled my site I do not use themes. Be honest, please refund my money..

look here no web : www.blackterminal.net

tvlgiao

Hi man,

If you have any problem, please send it to support@wpdance.com, our support team will help you. If you need the refund, please contact to envato-themeforest, we don’t own authority to make refund on themeforest.

Regards

Default-user

Please refund my money I’m tired of you

Will this theme function fully with the new wordpress 4.0 update?

tvlgiao

Hi man,

No, currently this theme is compatible with Wordpress 4.0. We will update a new package as soon as possible.

Regards

When are you releasing the new update?

tvlgiao

Hi man,

We have updated a new package for WP 4.0 a few days ago.

If you need to add other features, please contact to support@wpdance.com, we will help you.

Regards

Is it safe to update to woocommerce 2.2?

tvlgiao

Hi man,

It will be a few bugs when you upgrade. We will update a new package for woo 2.2 as soon as possible.

Regards

Hey there,

I can’t seem to get any WooCommerce widgets in the sidebar of my shoppage! Do you have a solution?

http://new.retrocyclingshirts.com/rcs-shop/

Regards Martijn

tvlgiao

Hi man,

Please send your issues and website admin account to support@wpdance.com, our support team will help you.

Regards

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