206 comments found

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years

I have just upgraded the theme and am a bit surprised that the add to cart button now says “TECHGO” instead of “ADD TO CART” – that is ridiculous

tvlgiao

Hi man,

Please send your issue to support@wpdance.com, we will check and fix it for you.

Regards,

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years
  • Italy
kauky Purchased

Hello, how can I show the footer (widget area) in mobile responsive mode?

Tks

tvlgiao

Hi man,

Please send your issue and website information to support@wpdance.com, we will show the footer in mobile for you.

Regards,

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Having the same issue as stephenoconnor. Is this in the language issue? Please help!

tvlgiao

Hi man,

Please send your issue to support@wpdance.com, we will fix it for you.

Regards,

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years

Same problem as stephenoconnor and loctruong. Can you please post your solution here as probably many more people will face the same problem en will look here for the solution..

tvlgiao

Hi man,

We have fixed issue in the new package. You can redownload package and update source code. Or you can send your issue to support@wpdance.com, we will fix it for you.

Regards,

  • Bought between 10 and 49 items
  • Has been a member for 3-4 years
  • Puerto Rico

Hi, am having 2 issues:

1- I can’t find where to remove “External/Affiliate product right sidebar” description from the products on the homepage.

2- I can’t find where to remove “FREE SHIPPING & RETURN Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry’s standard dummy text ever since the 1500s” from the product detail page.

Thanks

mindoven

Update: Fix “Free Shipping & Return” removed. Still need help removing the “External/Affiliate product right sidebar” description from the products on the homepage.

tvlgiao

Hi man,

“External/Affiliate product right sidebar” is short description of product, you can remove it by edit this product in admin panel.

IF not, you can contact to support@wpdance.com. we will support for you.

Regards,

  • Bought between 50 and 99 items
  • Has been a member for 4-5 years
  • United States

I set my wordpress medium size to 600×600 and my tumbnails to 200×200 Yet with 3 column display on categories it images reverts to 150×150. How to fix?

tvlgiao

Hi man,

After setting image size, you need regenerate your thumbnails. Please go to page setting image size, you will see this function.

If it’s still not work. Please contact to support@wpdance.com, we will check and fix it for you.

Regards,

Default-user

did not work.

tvlgiao

Hi,

Please send your issue and website information to support@wpdance.com, we will check it for you.

Regards,

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years

please how can i changed dollar sign or $ to K.D In shop page i not found Kuwait Currency

tvlgiao

Hi man,

You need install a custom currencies plugin. Try this http://wordpress.org/plugins/woocommerce-custom-currencies/ OR contact to support@wpdance.com, we will support for you.

Regards,

Default-user
lastsam Purchased

ok , how can reinstall it without lost all content?

tvlgiao

Hi man,

I think you only rename folder contain your store.

If not, you can contact to support@wpdance.com, we will support for you.

Regards

  • Exclusive Author
  • Has been a member for 3-4 years
  • Bought between 10 and 49 items
  • Referred between 1 and 9 users
  • Costa Rica

Can I turn off all prices for all products ?

tvlgiao

Hi man,

You need some modifications.

After purchasing this theme, you can send your issues and website information to support@wpdance.com, we will turn off it for you.

Regards,

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
  • India

Hi – is the theme now compatible with latest version of Woocommerce? How do I update the theme on my site?

Thanks.

tvlgiao

Hi man,

Yes, this theme is compatible with latest version of Woocommerce. About updating theme, please contact to support@wpdance.com, we will support for you on the next Monday.

Regards,

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years
Alyawm Purchased

How can I get the images in demo theme I’m not getting the images while uploading xml dummy data. ekaling.in

tvlgiao

Hi man,

The images is not inclued in the downloaded package. If you need, you can contact to support@wpdance.com, we will send it for you.

Regards,

  • Bought between 50 and 99 items
  • Has been a member for 3-4 years

Hi,

How to add links to footer without the a href as this breaks the payment logo css?

I try [link_url=”https://www.paypal.com/uk/webapps/mpp/paypal-safety-and-security” title=”test”] but no good result.

I just want simple text link but a href doesn’t give good css as it moves the payment link widget in the footer.

Thank you

tvlgiao

Hi man,

You can send your issue to support@wpdance.com, we will make css for you.

Regards,

Default-user

ok email sent

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years
i have problem http://www.maeenco.com/checkout/

if i press “your order” button give me this error Fatal error: Call to undefined method WC_Shipping::get_available_shipping_methods() in /home/maeenco000/public_html/wp-content/themes/techgostore/woocommerce/checkout/review-order.php on line 14

what can i do

tvlgiao

Hi man,

This bug is fixed in latest package. You can redowload package. Or you can contact to support@wpdance.com, we will fix it for you.

Regards

Default-user

i already redownloaded package but the same error

tvlgiao

So, please send your website information to support@wpdance.com, we will check it for you.

Regards

Default-user

oh sorry where the last package?

Default-user

i have preached this theme how can i update is ?

tvlgiao

You can go your account > Downloads tab, find this item and re-download package.

Regards

Default-user
lastsam Purchased

how can i reinstall it without lost all content?

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years
pnord Purchased

Best spent 55 USD – top theme, top service & support! Thank you!

tvlgiao

Thanks for your compliment! If you like this theme, rate it 5 stars. Thank you! :)

  • Bought between 50 and 99 items
  • Has been a member for 3-4 years
  • Referred between 1 and 9 users
  • United States

Hello, I can’t seem to locate the spot where I change the bottom thumbs-up pic. Please point me in the right direction. Thank you, —-Kimberly :sunglasses:

tvlgiao

Hi Kimberly,

You can send your issues to support@wpdance.com, we will help you.

Regards

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years
lozsta Purchased

Hey Guys great theme… I also am having problem with editing/ remove “FREE SHIPPING & RETURN Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry’s standard dummy text ever since the 1500s” from the product detail page.

I sent a support ticket over a week ago and so far have received nothing… Just want to know wich file to edit to change the text

tvlgiao

Hi man

Please tell me your ticket ID or your email, we will check it.

Regards

Default-user
lozsta Purchased

Got excellent support for this issue thanks Guys!!! Great theme!

  • Bought between 10 and 49 items
  • Has been a member for 3-4 years
kyagi Purchased

I want to thanks all wpdance support staff!! This theme rocks and has the best service and support…

Regards, Giuseppe

tvlgiao

Thanks for your compliment. Don’t forget to rate us with 5 star here.

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years
lozsta Purchased

Finally I get a response !!! Hey Guys great theme… I also am having problem with editing/ remove “FREE SHIPPING & RETURN Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry’s standard dummy text ever since the 1500s” from the product detail page.

I sent a support ticket over a week ago and so far have received nothing… Just want to know wich file to edit to change the text

It can’t be that hard and there must be more than one person with this problem ie everybody just post the answer up here please!!!!

tvlgiao

Hi man,

Sorry, maybe your ticket is lost. We have checked system, but just get your email on April 1. Our support team will reply to you now.

Regards

Default-user
lozsta Purchased

Finally got back to me with more support than could ask! Great theme great support thanks!!!

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years
marcojr Purchased

Hello tvlgiao Is there any why you help with a product finder plugin we need for the site like http://www.stationhill.org/

tvlgiao

Hi man,

I think you can use the default filter of woocommerce, see demo http://demo2.wpdance.com/techgostore/shop/

Regards

Default-user
marcojr Purchased

I need to be used like this Shop by brand Shop by category Shop by goal Let if it can do this plz

tvlgiao

Yes, it can do.

Default-user
marcojr Purchased

ok will let you know

  • Bought between 50 and 99 items
  • Has been a member for 4-5 years
  • United States

Updated woo commerce plugin via FTP and noticed that my product right sidebar has moved below the product information. Showing me search, pages, archives and categories even though I have no widget set. How to fix?

tvlgiao

Hi man,

Please send your issues and your website to support@wpdance.com, we will check and fix it for you.

Regards

  • Bought between 50 and 99 items
  • Has been a member for 4-5 years
  • United States

Please ignore my previous post. Updated woo commerce plugin via FTP and noticed my short description has been reversed with my product description. Short description is now on top and product description is now on bottom. How to fix.

tvlgiao

Hi man,

I’m not sure about your problem. Please send your issues and your website to support@wpdance.com, we will check and fix it for you.

Regards

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