122 comments found

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
tcnv76 Purchased

Do you have any documentation that can detail how to put together the “Recent Work” section?

XiaoThemes

Hi.

You need help to create projects and show these icons in portfolio?

If yes, you need:

1 – Add new projects. Go to Dashboard – Project – Add New. Add how many projects you want.

Now, add Tags in Dashboard – Project – Tags, these are the categories of your projects.

Remember that each project need have a thumbnail and a Large Image URL to be showed when user click in this project – you’ll add also tags and a title :)

2 – Now create a page and put this shortcode in your content:

[recent_projects num=”6”]

Publish and add this page id to the list in Woop – General – Page IDs.

If you need more help, please open a ticket here – https://xiaothemes.zendesk.com

Best Regards,

Rafael Angeline

  • Bought between 100 and 499 items
  • Has been a member for 2-3 years
  • United States

Guess we are on our own with this one. Maybe we all can help each other. Too bad there is not a PM system. I know I can answer some questions posted here to help. Amazing the developer has already stopped replying to support ?’s.

XiaoThemes

Hi!

We’re replying support, but as you can read on our official forum, you’ll receive your reply in 1-2 business days.

We have also a forum where the nice users of our theme can reply themselves, we’ll be glad in have all you there :)

Best Regards

davidjohn610

My apologies, I never saw any link to your support forum, like the others that have asked with no reply. I have posted on here several times now and this is just the first response. The main page mentions no support forum that I saw.

If there was one to go to I’d have been there already. Did you see my question posted a week or so ago?

davidjohn610

So it takes 2 days to reply ? I dont understand. lol

XiaoThemes

Hi!

Sorry for this, let’s go.

Are you talking about the shortcodes don’t showing the blog listing right?

If yes, is simple to solve, and please, open a ticket here, this way I can send the file and don’t forget to solve your issue – https://xiaothemes.zendesk.com/home

Best Regards,

Rafael Angeline

  • Bought between 100 and 499 items
  • Has been a member for 2-3 years
  • United States

Yes I see your zendesk site now. Its not shown on the theme area, its only at your profile page. Sorry did not see it there. I have just created an acct so we can fix it. Thanks and sorry.

XiaoThemes

Hi,
sorry for the delay, the team has been increased now to be at your service! :) Did we get to your ticket by now?

You can comment back by clicking on the Reply button.

Cheers,
XiaoThemes Staff

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
tcnv76 Purchased

Very frustrating! I put a comment as well as emailed and haven’t received any support on this template. Does anyone know how if you can get a refund?

XiaoThemes

Hi.

Did you create a support ticket here? https://xiaothemes.zendesk.com

Waiting your ticket.

Best Regards,

Rafael Angeline

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years

Hi there, I’ve just bought your Woop theme that it’s awesome… how to switch from the typefaces head to a img/logo faced one? Thanks in advance, Andrea

XiaoThemes

Hi.

Would you like to remove the text and place a image instead?

Best Regards

  • Bought between 50 and 99 items
  • Has been a member for 2-3 years
kita817 Purchased

I am having an issue with the default page and page right sidebar templates not working properly when I create a new page.

XiaoThemes

Hi,
sorry for the delay, the team has been increased now to be at your service! :) Do you still have this issue? Can you give me more details?

You can comment back by clicking on the Reply button.

Cheers,
XiaoThemes Staff

  • Bought between 50 and 99 items
  • Has been a member for 2-3 years
kita817 Purchased

The customer support is non existent for this theme. I am terribly disappointed in my purchase. A lot of the normal functions of wordpress are disabled by this theme and any time you edit one style sheet there are others to update. Should you make a change within the dashboard it resets one or the other style sheet and you have to update all of your work.

I have gone to the support forums and asked a question, over three days and no response on there or here. The included documentation is very vague and there is a lot more that could be given.

XiaoThemes

Hi.

Woop isn’t a common theme, so we wanted disable some functions.

About the reset, this happens because you need edit css/styles.php and don’t css/styles.css.

If you edit styles.css it’ll be overwrited when you edit something in admin. To make sure the changes won’t be deleted, you need edit css/styles.php (don’t care about the .php extension, you can edit the CSS normally).

After edit styles.php file, back to Dashboard – Woop – General, and then click in Save All Changes.

Done!

Best Regards,

Rafael Angeline

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Hi, just purchased this theme, the jQuery transition between pages seems jerky and not that smooth, is this a known bug and is there a quick fix for it? Thanks

XiaoThemes

Hi,
sorry for the delay, the team has been increased now to be at your service! :) Do you still have this issue? On which version of Woop and WP are you?

You can comment back by clicking on the Reply button.

Cheers,
XiaoThemes Staff

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

How do you plug-in the Contact Form?!

XiaoThemes

Hi,
sorry for the delay, the team has been increased now to be at your service! :) It’s a shortcode:

[contact_form to=”your@mail.com”]

You can comment back by clicking on the Reply button.

Cheers,
XiaoThemes Staff

  • Microlancer Beta Tester
  • Elite Author
  • Sold between 100 000 and 250 000 dollars
  • Most Wanted Bounty Winner
  • Bought between 10 and 49 items
  • Exclusive Author
  • Has been a member for 3-4 years
  • IMPORTANT

We’re glad in say that our team have new members now and did investiments ($) to improve the quality of our services.

The greatest new is that we have now 2 developers and +2 support guys: Josh Nickels and Sunka Kii.

- About the support:

The team begins tomorrow, so all the requests will be replied until Monday.

- About Development & Updates:

Theme updates comes until Monday’s end also, I can’t say the order of updated themes but all our four themes will be updated :)

A screenshot of the layout builder made by our new team:

http://bit.ly/M6lbbF

And more features, like: responsive layout, and much more.

Now yes, we’re ready to grow up, we count with your help. Any feedback is appreciated, send any comment to – https://xiaothemes.zendesk.com/

Best Regards,

Rafael

  • Bought between 10 and 49 items
  • Has been a member for 3-4 years
mintfive Purchased

Hi, i want to replace the large repeating wood background at the top of the page, with an image that does not repeat. i saw the box to add a custom background via a url. to make it not repeat, i assume edit the css, but when i open the css file, i dont see any styles. what’s the simplest way to do this?

XiaoThemes

Hi.

You can open a ticket here to get a quick reply: https://xiaothemes.zendesk.com/home

But I can say you have two options:

- Upload a really big image that covers everything - Edit css/styles.php file to update theme CSS .

Remember that after edit styles.php file you need go to Dashboard – Woop – Save All Changes to re-generate a new style.

Best Regards,

Rafael

  • Has been a member for 1-2 years

This theme is one of the worst documented I’ve seen! It hard to understad the instructions and they miss any kind of detail of half of what they are selling. I know I can figure it all out!! But that is NOT why I bought a theme – I need a fast website not build one. Love the design but I am NOT impressed with the presentation at all!!

XiaoThemes

We’re really sorry you don’t liked. Our team is already writing a new one that will cover everything, will be out together with update.

Cheers!

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years
nfaires Purchased

How do I get the vimeo item to work in the recent section. I have figured out how to add a url for an image, and that works fine. But putting the URL for a vimeo video doesn’t seem to work the same way. What am I missing?

XiaoThemes

Hi,
sorry for the delay, the team has been increased now to be at your service! :) You would add the video to the big image textfield so it opens in a lightbox.

You can comment back by clicking on the Reply button.

Cheers,
XiaoThemes Staff

  • Bought between 50 and 99 items
  • Has been a member for 2-3 years
kita817 Purchased

I have been waiting 5 days on your support forum with an open inquiry. This got your attention last time I posted on here – so please respond!

XiaoThemes

Hi.

Josh will send a reply for you in few moments, thank you so much.

Rafael Angeline

  • Bought between 10 and 49 items
  • Has been a member for 3-4 years
mintfive Purchased

can anyone answer this: 2 things I need help with:

1. i want to delete the ampersand graphic and the lines on either side of it in the intro section. not sure where to do that 2. i want to have just one graphic (no repeat or tiling) that spans across the page. i can’t figure out what size it should. i’ve tried various sizes. is this where i code it? also shouldn’t 100% width make it span across? I do not want it to tile. just be like a panoramic photo.

intro {

background: url(<?php echo $headerbg; ?>) no-repeat fixed; height: 610px; width: 100% text-align: center; margin: 0 auto; overflow: hidden; }

XiaoThemes

Hi!

1. To delete the lines of title, you just need edit header.php file.

2. To a full size background-color, you can try this one:

background: url(<?php echo $headerbg; ?>) no-repeat center center fixed !important;
-webkit-background-size: cover;
-moz-background-size: cover;
-o-background-size: cover;
background-size: cover;

After do this edition inside css/styles.php file, go to Dashboard – WOOP – Save All Changes, to generate a new styles.css :)

Let me know if this helps :)

Best Regards,

Rafael Angeline

  • Bought between 50 and 99 items
  • Has been a member for 2-3 years
kita817 Purchased

Still no reply.

XiaoThemes

Hi,
sorry for the delay, the team has been increased now to be at your service! :)

You can comment back by clicking on the Reply button.

Cheers,
XiaoThemes Staff

  • Bought between 50 and 99 items
  • Has been a member for 2-3 years
kita817 Purchased

Is there a way to make the gallery/work projects linkable instead of just to a lightbox image?

XiaoThemes

No, but it’s a nice suggestion to next update :)

For now you can only set up images or video.

Do you have a ticket without reply? Which is the #ID?

Best Regards, Rafael

XiaoThemes

Hi,
sorry for the delay, the team has been increased now to be at your service! :) You can comment back by clicking on the Reply button.

Cheers,
XiaoThemes Staff

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years
lucy_lei Purchased

Hi,

I’m having a serious issue with setting recent projects! I have tried following your instructions multiple times, went through all the comments and used the dummy date with no luck at all. I have also sent a message through the site and written in the forum with no response. I’ve tried multiple variation with setting up a project gallery; tags, posts, lightbox with no success. Please help.

Lucy

XiaoThemes

Hi Lucy :)

I made a screencast for you, I hope you enjoy it: http://www.screenr.com/fqX8

Cheers!

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years
sgreenq Purchased

I’ve been waiting for a week with an open ticket on your support forum. Please respond.

XiaoThemes

Replied :)

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years
lucy_lei Purchased

RDever,

Thanks for your prompt reply. I was already able to add projects! But as I had mentioned in my previous comment, I’m UNABLE to add/link images/video to the project gallery that pops up when you click on the project on the front page. Please send me clear instruction on how to set this up. Thanks in advance.

XiaoThemes

Hi,
sorry for the delay, the team has been increased now to be at your service! :) Do you still have this issue? You can comment back by clicking on the Reply button.

Cheers,
XiaoThemes Staff

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