122 comments found

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years
lucy_lei Purchased

RDever,

I’ve been waiting for a response for 12 days, what’s going?

XiaoThemes

Hi dear customer.

Please, provide ticket ID and we’ll solve it for you.

Sorry for the inconvenience.

Best Regards, Rafael Angeline

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years
lucy_lei Purchased

The ticket # is 171.

XiaoThemes

Thanks, we’ll give a look :)

Wait our message.

Cheers!

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
Sylvia9 Purchased

I noticed that on any mobile device the navigation isn’t laying out side by side. It creates a break after the 3 button and aligns to the left. I’ve added some of my own style to it so I might have broken something but it is supposed to look good on a mobile device.

XiaoThemes

Hi,

sorry for the delay, the team has been increased now to be at your service! :) Glad you solved it for you, great job :)

You can comment back by clicking on the Reply button.

Cheers,
XiaoThemes Staff

  • Bought between 10 and 49 items
  • Has been a member for 3-4 years
  • United States

Hi,

I’ve set up the pages with their id’s, but none of the content shows up? Any suggestions?

XiaoThemes

Hi mate :)

Thank you for your purchase.

Please open a ticket here – https://xiaothemes.zendesk.com/ and we’ll give a look to this issue okay?

Cheers, Rafael Angeline

dnoble511

Thanks! Haven’t heard anything yet ?

XiaoThemes

Hi :)

Replied.

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years
lucy_lei Purchased

Hi, it’s been almost 3 weeks and I still haven’t gotten a response to ticket: The ticket # is 171.

What is going on? Why is it difficult to respond to a basic request?

XiaoThemes

Hi.

Replied.

Cheers, Rafael

  • Bought between 1 and 9 items
  • Has been a member for 4-5 years

How in the world do you add video??

XiaoThemes

Hi,

sorry for the delay, the team has been increased now to be at your service! :) You can embed youtube and vimeo embed codes, or what exactly do you mean?

You can comment back by clicking on the Reply button.

Cheers,
XiaoThemes Staff

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years

I am waiting for a reply on 2 topics on your support site. #480 & #484

XiaoThemes

Hi,

sorry for the delay, the team has been increased now to be at your service! :) Did we get to your ticket by now?

You can comment back by clicking on the Reply button.

Cheers,
XiaoThemes Staff

  • Bought between 100 and 499 items
  • Has been a member for 2-3 years

I’ve submitted a ticket.

number 520

Thanks.

XiaoThemes

Hi,

sorry for the delay, the team has been increased now to be at your service! :) Did we get to your ticket by now?

You can comment back by clicking on the Reply button.

Cheers,
XiaoThemes Staff

  • Bought between 10 and 49 items
  • Has been a member for 3-4 years
jboepple Purchased

Hi, I’ve submitted a ticket (#580) regarding image opacity. Please respond, thanks!

XiaoThemes

Hey :)

Just solved it.

  • Bought between 100 and 499 items
  • Has been a member for 2-3 years

I’m still waiting for a solution to my problem. It’s been 5 days. My ticket number is 520.

XiaoThemes

Hi,

We’ll give a look :)

Thank you!

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

When scrolling down the page, the header text stays over the page elements. Please take a look at one of the pages for an example of what I’m talking about:

http://allcitypaintsupply.com/ewoksbrainlington/

Thanks.

OM

XiaoThemes

Hi,

sorry for the delay, the team has been increased now to be at your service! :) It looks like you’re using another theme now, if you ever choose to come back let me know :)

You can comment back by clicking on the Reply button.

Cheers,
XiaoThemes Staff

  • Bought between 100 and 499 items
  • Has been a member for 2-3 years

It’s been 12 days and after several attempts to contact the developer, I still have no response. Extremely poor customer service. I will never purchase from Xthemes again.

XiaoThemes

Hi mate.

Already replied you ;)

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
codyw Purchased

I don’t understand why you don’t help people here so others can see the solutions. This is frustrating.

XiaoThemes

Hi mate.

In few hours we’ll release our new support center that will support Woop and sure, a update to this amazing theme.

I hope you understand.

Cheers, Rafael Angeline

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years

Ticket #700 put in your system. For thers who may be having this problem too, here it is:

#

The demo site works on the iPad: http://www.wpthemetoolset.com/woop/ Other people’s sites also work on the iPad: http://marcfriiapainting.com/

However… Please see here: http://decisionintelligence.com.au/ (my site)

...when you scroll this on the iPad, the Main Title text is not hidden. (See attached image). Then is vanishes.

I have not changed anything in the theme I have downloaded.

What is going on?

Anyone have an idea?

Thanks

XiaoThemes

Hi,

sorry for the delay, the team has been increased now to be at your service! :) Do you still have this problem?

You can comment back by clicking on the Reply button.

Cheers,
XiaoThemes Staff

  • Microlancer Beta Tester
  • Elite Author
  • Sold between 100 000 and 250 000 dollars
  • Most Wanted Bounty Winner
  • Bought between 10 and 49 items
  • Exclusive Author
  • Has been a member for 3-4 years

Hi everybody! Rafael here.

We would like to inform that we had a big lack in our support team, three of our support guys that have four guys are from Philippine, they were affected by the flood, a really bad new for us, they said that to get everything and back to work will leave about 5 days.

But don’t worry, I and my team are working hard to provide updates and ticket replies to everybody in the following days. So, everybody that sent a ticket or asked something here will get your reply in 48 hours at max. If you have a urgent issue, post your ticket ID here and we’ll solve first :)

If you already posted your ticket ID here, it’s enough, just wait your reply.

Thank you so much for the patience.

Rafael Angeline – XiaoThemes CEO

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years

This is probably more of a question for single page themes in general and will sound a bit stupid due to the name “single page”, but can you create a 2nd page that loads up a completely different page, instead of just scrolling down the main page?

We love the design of single page themes but we have one aspect of our website that we’d like to put on a second page because it’s just too much information and would defeat the purpose of a single page. So can I have a 2nd page? And yes, I know how stupid this sounds. Thank you!

XiaoThemes

Hi,

sorry for the delay, the team has been increased now to be at your service! :) We do have external pages for Woop.

You can comment back by clicking on the Reply button.

Cheers,
XiaoThemes Staff

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years

This theme is absolutely horrendous on an iPhone, I feel duped. I can’t believe you would post this for sale.

XiaoThemes

Hi,

sorry for the delay, the team has been increased now to be at your service! :) Sorry, this website is not optimized for mobile devices. You could and probably should always check the demo on mobile devices before purchasing if that’s something you need to emphasize on.

You can comment back by clicking on the Reply button.

Cheers,
XiaoThemes Staff

  • Bought between 50 and 99 items
  • Has been a member for 6-7 years

The scrolling is not working on Safari. What scrolling script did you use? Maybe there is an update for Mountain Lion.

XiaoThemes

Hi,

sorry for the delay, the team has been increased now to be at your service! :) Do you still have this problem?

You can comment back by clicking on the Reply button.

Cheers,
XiaoThemes Staff

  • Bought between 50 and 99 items
  • Has been a member for 6-7 years

Request #961

XiaoThemes

Hi,

sorry for the delay, the team has been increased now to be at your service! :) Did we get to your ticket by now?

You can comment back by clicking on the Reply button.

Cheers,
XiaoThemes Staff

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years
larietto Purchased

the form contact, error:

Fatal error: Call to undefined function get_header() in /nfs/c07/h04/mnt/106443/domains/<midominio>.com/html/wp-content/themes/woop/index.php on line 2

help! please!

XiaoThemes

Hi,

sorry for the delay, the team has been increased now to be at your service! :) Do you still have this problem?

You can comment back by clicking on the Reply button.

Cheers,
XiaoThemes Staff

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