An introduction to support on the Marketplaces

  • Envato staff look over every item before it can be sold on the Marketplaces.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Hands-on support for this item is provided by theMOLITOR

They will respond to buyers' questions via their own support system.

Go to item support

Additional information from theMOLITOR:

Support for my items includes:
  • Responding to questions or problems regarding the item and its features
  • Fixing bugs and reported issues
  • Providing updates to ensure compatibility with new software versions
Item support does not include:
  • Support for third party software and plug-ins.
  • Customization and installation services.

For customizations, please use this form: http://themolitor.com/custom

Common WordPress Installation Issues

Missing style sheet error when installing the theme

A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.

Frequently Asked Questions

I downloaded this theme for free as part of the May 2012 free file of the month promotion and can’t access the support site. Why?

The May 2012 free file of the month promotion downloads are not eligible for support. I do provide support for users who purchase a license, but due to the sheer volume of downloads the free file on the month receives, it’s near impossible for me to effectively offer support to every user who downloads this theme for free.

Support access is also considered as an added benefit to users who previously purchased this theme.

When to contact Envato Support

Authors are experts on their own items, but if you're having trouble using the Marketplaces you should come straight to Envato Support.

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