An introduction to support on the Marketplaces
- Envato staff look over every item before it can be sold on the Marketplaces.
- Technical items contain help files to introduce you to the item and its components.
- Authors can choose to support their items but this is optional and may vary.
Hands-on support for this item is provided by ThemeBeans
Common WordPress Installation Issues
Missing style sheet error when installing the theme
A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.
Frequently Asked Questions
What social media icons are available in the header section?
We currently have 8 different icons, ready to go. They are selectable via the Theme Options Panel and are as follows:
Dribbble, Twitter, Instagram, Email, Flickr, RSS, Google +, Zerply, Github, Forrst, Facebook, 5000px ,Linkedin & Behance.
Do you have a newsletter widget included as well?
Indeed we do. We created an alternate widget area to display on this page, so you can see it: http://demo.themebeans.com/words/archives/
It works with all mail subscriber companies that provide subscribe links (which is 95%) of them.
How long would you think it would take me to set up Words?
We bet you could get it ready to go in 10 minutes or less.
Is there a dark style included in Words?
There sure is, we’re working on setting up a dark demo shortly.
How do I set the number of posts to show up on each Blogroll page?
You can set the number of posts in the WordPress Dashboard > Settings > Reading settings – under the “Blog page shows at most X posts”
Wait what? It says that the theme is missing a stylesheet when I try to install it?
Simply upload the actual theme zipped files.
When you download one of our themes from ThemeForest, you will receive a package folder – aka Words-Package (V1.0). This package contains a documentation folder, PSD sources, Licensing stuffs a un-zipped folder of the theme and a zipped theme folder.
This zipped folder – inside the package – contains the set of files that you would use to upload through the WordPress Dashboard.
Note: If you’re uploading via FTP, straight to your wp-content/themes/ folder, you’ll upload the unzipped folder.
When to contact Envato Support
Authors are experts on their own items, but if you're having trouble using the Marketplaces you should come straight to Envato Support.