An introduction to support on the Marketplaces

  • Envato staff look over every item before it can be sold on the Marketplaces.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Hands-on support for this item is provided by Septimus_fossett

They will respond to buyers' questions via email at septimusfossett@gmail.com.


Additional information from Septimus_fossett:

Support for my items includes:
  • Responding to questions or problems regarding the item and its features
  • Fixing bugs and reported issues
  • Providing updates to ensure compatibility with new software versions
  • Questions about installation
  • Simple customisation guide / answers to questions
Item support does not include:
  • Customization and installation services
  • Support for third party software and plug-ins

I should be able to get back to you within 24 hours.

Frequently Asked Questions

Is there a plain HTML version included if I don’t want to use PHP random letters?

Yes – each error type has an index.php and index.html file – so you can choose to have PHP generated random letters in the word search or just letters typed in randomly by me in the HTML file.

When to contact Envato Support

Authors are experts on their own items, but if you're having trouble using the Marketplaces you should come straight to Envato Support.

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