196 comments found

Is there a way of changing the header image so that different pages can have a different background header image?

two2twelve

Afraid not, the background image applies to all sub-pages

hello, i have open 3 topics on your support page and i dont have get any answer… how long i have to wait? 2 weeks or more?

two2twelve

We’re very sorry for the slow response time, we’ve been having a hectic support week. I believe we’ve just made it through our backlog. If your question has not been answered please post your ticket# here and we will look into it for you.

Thanks!

Default-user

hello,

6537 6603 6613

and 6533 – i have answer – its not possible to change time in schedule to 24h :(

Yatko Purchased

Extremely slow (or no) support, ticket was created 5 (five) days ago and not even the shortest reply. Trying to find the rating option, maybe that will speed up the reaction-time. On the other hand the product is great but this approach to customer support is terrible …

Yatko
Yatko Purchased

Unfortunately that solution did not work, the “Home” menu is non-existent. I would not be impatient if my client would not wait for 7 days now …

two2twelve

You ticket was replied to 3 days ago. You did not follow my instructions as recommended, please recheck the response to your ticket. I went ahead and logged in and set this for you.

Yatko
Yatko Purchased

To anyone who is reading this post, my question was answered 3 days ago, true. Only that my problem was not fixed and one detail was overlooked and as result, the given solution did not work.

However, I did stick to this Theme because I found it well built and high-quality. I do recommend it to everyone (and will change my rating to 5 star). The only thing I suggest is using this forum instead of the t2themes.com support site, here, my questions were answered very fast (the other support not so fast…). In short, do not understand my comment as negative this is a great product with fast support (until you stay on this platform, and why wouldn’t you …)

rpprmt Purchased

Hello, Can we show more than two programs in one schedule table at the same time? Can we do that? Also how can we show programs selection box as it appears in live demo?

I bought it and it is now a little bit confusing. Still couldn’t build it…

Thanks in advance

imtech7 Purchased

I noticed the program sorting feature [drop down] on the calendar wasn’t working so I just now downloaded and installed [via ftp] the latest version of this theme from themeforest hoping it would fix the issue – however it is still showing up as the previous version of 1.1.11 in my wp dashboard not version 1.1.12 – are you sure you’ve uploaded version 1.1.12 to themeforest?? can you please confirm or suggest why the theme is not showing as 1.1.12?

Yatko Purchased

Wondering if support on support.t2themes.com makes any sense at all?

I am not expecting 24 hour support but a solution after seven days would be cool ... (#6607)

Yatko
Yatko Purchased

! 8 days, still no answer to our question …

two2twelve

Yakto, your ticket was answered 3 days ago. I left specific instructions for you to follow to fix your issue and you did not follow them. We are not in the habit of logging into someone’s install. That is not part of support. All we can do is help you troubleshoot the problem and give you steps to rectify the issues. I know you did not follow my instruction because I just went beyond our usual support here for you and logged into your site. You did not create the pages or set the default WordPress reading setting like I asked you to. I went ahead and set these for you and your page appears fine.

This is not even theme related stuff, this is simply knowing how to use WordPress.

In any event, I’m not sure how you went about uploading your XML content but if it’s not working please try again.

I have set everything correctly for you now.

Thanks!

Yatko
Yatko Purchased

My problem was solved and I am pleased with the support offered here, on this platform. This is a great product, I had some bad experience with the responsiveness and quality of support on support.t2themes.com that’s all. Maybe it is my fault that I did not stay here and tried to open a ticket on t2themes.com.

Yatko Purchased

—I think customer support should be faster than 168+ hours … come-on, make some time an at least lake a look!

http://support.t2themes.com/tickets/urgent-ticket-not-solved-for-8-days/

*in case you created these themes using a freelancer team and cannot get in touch with them, at least let me know so we don’t wait any longer and will try to fix it ourselves. Being straight usually pays off better than being ignorant …

two2twelve

Yakto, your ticket was answered 3 days ago. I left specific instructions for you to follow to fix your issue and you did not follow them. We are not in the habit of logging into someone’s install. That is not part of support. All we can do is help you troubleshoot the problem and give you steps to rectify the issues. I know you did not follow my instruction because I just went beyond our usual support here for you and logged into your site. You did not create the pages or set the default WordPress reading setting like I asked you to. I went ahead and set these for you and your page appears fine.

This is not even theme related stuff, this is simply knowing how to use WordPress.

In any event, I’m not sure how you went about uploading your XML content but if it’s not working please try again.

I have set everything correctly for you now.

Thanks!

Yatko
Yatko Purchased

Disregard my negative comment, see my other comment for explanation. Thanks!

Love the theme. Have one question before I purchase. Was wondering about adding captions for the photos in the gallery. Is this an already existing option or do I need a plugin? If a plugin is required, do you have any recommendations?

Thanks.

Hi, is this theme compatible with WPML?

Thanks

why is still Version: 1.1.11 for download, please update

two2twelve

1.1.11 is actually the correct version right now. There was a mislabling.

Is it possible to have the 1.1.12 version? When i download the theme i only have the 1.1.11 version with the calendar bug …

Thanks!

Hi,

I submitted a query in your support area on the 25th of November. I have not heard from you since, so I’ll repost it here:

The default link on the testimonials section on the homepage does not appear to be working. I am assuming if you click on the name of the person at the bottom of the quote/excerpt it should go to the actualy testimonial. If I add the link as an ‘external URL’ in the admin area it works fine but the name opens the link in a separate browser tab. If I leave the ‘external URL’ blank there is no link at all…. so basically there is no link between the testimonial excerpt to the actual testimonial. I am assuming if you click on the name of the person at the bottom of the quote/excerpt it should link to the testimonial. It looks like this may be an error/omission in the code .

two2twelve

Sorry for the delay, we are a bit backed up from Thanksgiving break. Will make sure someone takes a look at your ticket today. What’s your ticket #?

Default-user

It’s #6653

Default-user

Still no reply!

Is there a way to show only excerpts in the blog rather than the full post?

two2twelve

Yes, you can insert the ‘read more’ tag into your post from the post editor or set the global settings by going to Settings > Reading and choose to show Full Text or Summary.

Default-user

When I go to Settings > Reading and choose to show Summary it still shows the full text.

I’m confused… is there a way to include a video on the home slider or not?.... see this comment and reply by author.

I’m trying to modify the admin menu area of the theme. Localize it. Localization does not seem to be this themes strongest area. When trying to replace “Coach” with the Danish “Instruktør” (via functions.php, since these translations are not kept within the language file as one would normally expect), I run into the fairly familiar æ ø å bad-handling. Word replacements without æ ø å doesn’t have a problem at all.

How can I ensure proper æ ø å handling?

(I did try to download the functions.php and save it as utf-8. It works for the theme AS LONG as I am logged in. If I log out, no login is possible until I reverse the file back as it was).

two2twelve

This comment dashboard is for pre-sale questions only. If you need theme support you need to open up a ticket at our support desk – http://support.t2themes.com/ If you have already, please let us know what your ticket # is here and we’ll take a look. If you are having trouble with signup on the support desk please send us your purchase code via the contact box on our author page – http://themeforest.net/user/two2twelve

C_Drosos Purchased

hello, i just want to say that my website based on this template http://fit-life.info/ works great on wordpress 4.1 with a lot of custom code. Keep up the good work guys, thanks

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