An introduction to support on Envato Market
- Envato staff look over every item before it can be sold on Envato Market.
- Technical items contain help files to introduce you to the item and its components.
- Authors can choose to support their items but this is optional and may vary.
Author support for this item
The author of this item, Enabled, will respond to buyers’ questions and provide limited support through their own support system.
Additional information from Enabled:
We answer all questions that are posted on our items, and we provide top notch support for everyone except for the weekends when we may take a day or two to reply!
1. We really, really, really take a lot of time to build documentations, our documentations are big, thorough and made in such fashion that everyone understands! So before asking a question, please do take the time to read the documentation carefully!
2. All our Mobile Items are Phonegap / Cordova Build Ready! You must convert the item to a an application yourself, as we only provide support for the item as is on ThemeForest not for Mobile Apps. If you plan on building an app for any online app store, you must purchase an extended license!
3. If you purchased one of our mobile templates or themes and you’d like to redirect your main site to the mobile page, we offer our buyers a mobile redirect script! You can get the script by requesting it on our Support Page
4. If you require support for WordPress themes, please send a message using this form, the message will be directed to our WordPress developer! He’ll get in touch with you shortly and help you out!
5. Difference between a template and a theme. In our portfolio, templates cost between 7$ and 10$ , WordPress themes cost between 25$ and 30$. Attention! Templates cannot be added to WordPress without prior conversion! Envato will not offer a refund if you purchase the wrong one! Please check carefully before purchase!
Support is provided only to buyers who rate the item 5 stars! As a stock item, the price is already 1% of a custom item, so support is free as long as your rating is 5 stars!
Common WordPress Installation Issues
Missing style sheet error when installing the theme
A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.
When to contact Help Team
Authors are experts on their own items, but if you're having trouble using Envato Market you should come straight to Help Team.