An introduction to support on Envato Market

  • Envato staff look over every item before it can be sold on Envato Market.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Hands-on support for this item is provided by ThemeTrail

They will respond to buyers' questions via the contact form on their profile.

Go to profile

Additional information from ThemeTrail:

Theme Support Includes:
  • Responding to pre-purchase questions
  • Responding to questions or problems regarding the item itself and its features. You can expect a response within 12 hours (Location: Australia (UTC/GMT +10h)
  • Fixing bugs and reported issues
  • Providing updates to ensure compatibility with new software versions
Item support does not include:
  • Customization, web design and installation services
  • Support for third party software and plug-ins
  • Editing the theme to your unique needs (recommondations are very welcome though)

IMPORTANT
If you have purchased a theme, make sure to read its documentation FIRST. Theme documentation can be found within your download in the “docs” folder. This will provide you with an answer your question in 99% of the cases and is much faster than waiting for a personal response from me. In the meantime I am able to make this theme even better. Thank you for your understanding and cooperation.

Frequently Asked Questions

My WordPress Theme isn’t working, what should I do?

If you have purchased a theme and are having trouble installing it, the following link will provide you with all the steps that may help you to solve this issue: http://support.envato.com/index.php?/Knowledgebase/Article/View/269

When to contact Envato Support

Authors are experts on their own items, but if you're having trouble using Envato Market you should come straight to Envato Support.

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