An introduction to support on Envato Market

  • Envato staff look over every item before it can be sold on Envato Market.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Author support for this item

The author of this item, realdesigns, does not currently provide support.

Common WordPress Installation Issues

Missing style sheet error when installing the theme

A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.

Frequently Asked Questions

My images in posts from my desktop theme are too big and need resizing for the mobile theme. What do I do?

In style.css try adding some css to your images:

p > img { max-width:100% !important; height:auto !important; }

...or with a class:

img.size-full { max-width:100%; height:auto !important; }

...or if image is a link:

a > img { max-width:100% !important; height:auto !important; }

I’d like to add the find out more information and quick link buttons to my pages. How do I do this?

Add the following include to the bottom of your .php page before get_footer()

// Display find out more information

I have a different page that I use for my desktop homepage other than ‘Latest Posts’. What can I do to make it work with my mobile theme?

So your desktop theme uses a homepage which is not your Latest Posts?

You will need to add some code to make this work. Add the following to both your desktop functions.php and your mobile functions.php.

1. In the mobile theme functions.php file you will need to add update_option( ‘show_on_front’, ‘posts ’ );

This will set index.php as your mobile theme’s homepage.

Now to change the homepage of your desktop theme to what you want.

2. In your desktop theme functions.php file you will have to add $about = get_page_by_title( ‘about’ ); update_option( ‘page_on_front’, $about->ID ); update_option( ‘show_on_front’, ‘page’ );

‘about’ will be the page name that you are using as the homepage for your desktop theme.

That’s it! Give it a go.

I’d like to use a shortcode to create a button which when clicked calls a telephone/mobile number. How do I do this?

[button name="Call me" link="tel:1-408-555-5555"]

I have some YouTube videos in my desktop posts and displaying them in my mobile theme they are too wide. What can I do?

video { max-width: 100%; height: auto; }

Have a look at this great post for further information on elastic videos:

Translating your mobile website

WOW! mySite is translation ready meaning that you can translate all the English text into a language of your choice.

To do this open up your theme folder and look for a folder called lang.

In this folder are 2 files: en_GB.po and

en_GB.po is the file which is ready for translation. It contains all the text within the theme in English before any translation has taken place. Open this file in a program like poedit. Now make your translation. Save your file into the lang folder. Make sure that the file name is meaningful. E.g. save this file as ‘de_DE’ to enable German language support.

Now make your updates to WP-Config.php. Change define(‘WPLANG’, ’’); to define(‘WPLANG’, de_DE’‘); At this point, translators will have to instruct WordPress to enable localization and specify which language they’re using. You can read about how to do this in the Codex.

When to contact Envato Support

Authors are experts on their own items, but if you're having trouble using Envato Market you should come straight to Envato Support.