An introduction to support on Envato Market
- Envato staff look over every item before it can be sold on Envato Market.
- Technical items contain help files to introduce you to the item and its components.
- Authors can choose to support their items but this is optional and may vary.
Author support for this item
The author of this item, KrownThemes, will respond to buyers’ questions and provide limited support through their own support system.
Additional information from KrownThemes:
Support is offered only via Ticksy! Please head over there to read the entire terms!
There are two main ideas behind support:
- Support is only given during 9-5 (GMT), Mon – Fri.
- Support is only given for bugs & issues with the theme. Custom requests are not fulfilled.
Common WordPress Installation Issues
Missing style sheet error when installing the theme
A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.
Frequently Asked Questions
Can the sidebar be fixed instead of hidden?
Yes,, there’s an option in the backend to make the sidebar always stick!.
Do i need to upload images one by one?
No! The theme uses the default WordPress gallery system, so you can upload all your images once or select images from the media library and order them easily with the default tool.
Can i have both images and videos in one project slider?
Yes, check out this project. You can combine images and self-hosted/embedded videos as you wish in the portfolio projects.
Can i have a full screen slideshow or video at the beginning of my site?
Yes, any page can be the homepage! For example, you can set any of these as the start page:
Does this theme work well with SEO and analytics?
In terms of SEO, this theme is highly optimized and with the use of a popular plugins such as WordPress SEO it can be the best! Pages are individual entities, so they will be crawled, even if the theme uses AJAX.
Regarding analytics, this theme has thorough integration for Google Advanced Analytics, so even if the projects/galleries load through AJAX, you will still see them as individual page hits.
When to contact Help Team
Authors are experts on their own items, but if you're having trouble using Envato Market you should come straight to Help Team.