An introduction to support on the Marketplaces

  • Envato staff look over every item before it can be sold on the Marketplaces.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Hands-on support for this item is provided by annapx

They will respond to buyers' questions via email at annapx0909@gmail.com.


Additional information from annapx:

Support for my items includes:
  • Responding to questions or problems regarding the item and its features
  • Fixing bugs and reported issues
  • Providing updates to ensure compatibility with new software versions
  • Customization and installation services
Item support does not include:
  • Support for third party software and plug-ins

Support hours: 9:00 AM – to 6:00 PM – European Timezone, Monday – Friday

Other Support resources:

WPESTATE: WPRESIDENCE:

Common WordPress Installation Issues

Missing style sheet error when installing the theme

A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.

Frequently Asked Questions

How do I activate Revolution Slider?

Revolution slider have added this “activate” option which confuses. It’s only for people who purchase the Revolution Slider plugin from Theme Punch directly (as we did).

We have the license that allows us to give you the product with WPESTATE, but only we can activate the plugin and get the notifications (as direct buyers). Every update they make to the slider plugin, we add it in our theme upgrades and send them to you as our clients via Theme Forest.

Why are pins and icons now showing on the map and on the website?

After you edit Category names/slugs and Actions names/slugs you have to add Pins and Icons again from Admin – Theme Options – Pin Management and Icon Management. http://help.wpestatetheme.org/#pinsedit2

If you do that, the pins will show.

Demo pins are in the theme pack – demo_content folder.

When to contact Envato Support

Authors are experts on their own items, but if you're having trouble using the Marketplaces you should come straight to Envato Support.

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