An introduction to support on the Marketplaces
- Envato staff look over every item before it can be sold on the Marketplaces.
- Technical items contain help files to introduce you to the item and its components.
- Authors can choose to support their items but this is optional and may vary.
Hands-on support for this item is provided by contempoinc
Common WordPress Installation Issues
Missing style sheet error when installing the theme
A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.
Frequently Asked Questions
My images aren’t showing up?
Make sure realestate2 > img_resize > cache folder is set to 777
Make sure you have GD library installed on your server, comes by default wtih any running PHP 4 .3+
Your hosts server security might be blocking timthumb from working more on this here if you’re on HostGator you’ll need to contact support and have them disable mod_security.
I get a “Broken Theme/Stylesheet Missing WordPress” error when uploading or activating?
When to contact Envato Support
Authors are experts on their own items, but if you're having trouble using the Marketplaces you should come straight to Envato Support.