I have updated the templates and plugins to the latest version but I noticed that the research results of the form are always the same: change the map but the list of buildings (under the map) is always the same and shows all properties.
I also created the link with “ct_ct_status = rent & search-listings = true” but you update the map but not the list of properties.
My website: http://tinyurl.com/jkcaaom
Thanks for your purchase! Please open a ticket on the support site and we’ll help you out with that.
I reemplace the word in the Home Slider month per weekly, for rent.
But have one post, the first post, show Month, and the work doesn’t exist, and show diferent price with open link.
Hi, when I can update to the 7 version?
Its not an update its an entirely new theme you’ll need to purchase it, the naming is convention I’ve been using since 2008 — thanks for your previous purchase as well.
Hello, What review plugin can add for the Property Pages? I try more 10, but only work for pages or blog. Not for custom post.
Review with comments.
I test this: http://demo.mythemeshop.com/s/?theme=WP_Review_Pro
But don’t have comments
I unfortunately don’t have any that I’ve used or can recommend, I’m sure there’s tons out there you’ll probably have to manually add the template tag or function from the plugin in order to display the reviews, etc…
Great theme for Real Estate, but difficult to get going unless you’re a WordPress Pro. Took a lot of fooling around, but I finally found a permalink structure that would work with it: ”/year/monthnum/category/postname/”. If the “category” isn’t there, listings archive and individual listings result in ‘404 page not found’.
First thanks for your purchase, what seems to be giving you trouble? I’ve made this theme with ease of use in mind, especially the documentation with all the videos I’ve put together. Me or my support staff are here to help.
Added two tickets to your support system—and got no response there. Resolved the issues myself. Still wondering where the ‘alert’ shortcode is though.
One issue I have is that Agents have to be added as user type Author. I will also have Authors for the site blog and so on who are not Agents. I will create a custom post type for Agents and Brokers, but it seems to me that should be built in to a Real Estate theme or plugin.
You can find all the Symple Shortcodes on their plugin demo site http://wpexplorer-demos.com/symple-shortcodes/
That feature is actually built into my RE7 theme, basically a simple check box to mark a user as an agent, if they’re not then they won’t be displayed in the Agents page template, etc…I might add this in a future update for this theme as well.
What is the typical response time when I open a private support ticket? I am trying to get this theme up and running ASAP and would would love to get the issues I’m experiencing with the Home Page slider resolved today. Thanks!
Whats your ticket # and I’ll bring it to Hinas attention, thanks!
Private Ticket #709685
I responded to Hinas earlier today and would to get the issue resolved ASAP! P.S. Hinas referenced the wrong theme in her response to me
Yes, she’ll respond within the hour apologize about that.
I am still waiting on a response to the above support request. Any chance this will get addressed today? Sorry to be in such a rush, but I need to get this resolved ASAP.
I’ll personally take a look right now.
Thank you for responding (and fixing) my issue! I appreciate your awesome support!
Not sure if my earlier comment posted. What is the ETA for a response to support tickets submitted?
See previous response.
Hi. Quick presale question. I am taking over an old project based on Real Estate 6. This theme needs to be upgraded so we are planning on rebuying the theme so we have the license and it is under our name. However, I saw that there is Real Estate 7. Are these two themes compatible at all? Seeing that we are rebuying anyways, wondering if we should stick to 6 or go but 7. Thanks.
I would recommend going with 7 and yes they’re compatible however the backend framework has been redone from the ground up including the accompanied plugins like my https://wordpress.org/plugins/contempo-real-estate-custom-posts/, however the transition should be pretty much seamless. I’ve actually personally upgraded one of my longtime buyers from RE3 to RE7 recently you can see their background and the StayFurnished site in the Showcase http://contempothemes.com/wp-real-estate-7/multi-demo/showcase/
What I would recommend doing is using WP All Export and WP All Import with the official RE7 add-on all explained in the documentation http://contempothemes.com/wp-real-estate-7/documentation/#wpallimport to get the data from your clients live site and imported into a dev site with the new theme then once everything is all setup and to their liking use WP Clone to move the entire thing from dev to live and you’re all good to go. That’s the same process I use for anyone switching from my older themes or competitors like Real Homes which can also be seen in the Showcase.
I posted Private Ticket #719492 6 days ago and have heard NO RESPONSE. Can I please get an update?
I’ve passed your ticket # onto Hina she’ll be responding shortly, apologize about the wait and thanks for your patience!
Can you please let me know when Hina will be responding?! I still haven’t seen any response to my support ticket!
Apologize, I’m personally looking into it right now.
So far – not happy at all. I purchased this them almost 2 weeks ago – I have submitted THREE support tickets and have not hear one word from anyone. I’m getting very close to simply asking for a refund. This is very, very poor support. From looking at the comments here…I’m not alone. I wish I had seen this before I bought this.
Can you post all three of your ticket #s and I’ll have a talk with Hina my support staff I apologize for the frustration and this shouldn’t be happening.
Private Ticket #719665
Private Ticket #724020
Private Ticket #728419
Thank you, I appreciate your patience in this matter I’m talking with Hina right now your tickets are her first priority. She’s currently on the way home from Uni and we’ll be with you shortly.
Is it possible to change the order of the listings displayed by availability? Currently they are displaying by when they are added to the site. I would like to order them manually. Also, I have asked several times on my tickets sent in about correcting errors on the listings page. All of the properties on page 1 say they’re 1B/1B and page 2 says they’re 2B/2B which is incorrect and not relaying accurate info. When will my question finally be tended to? I’ve asked 3 times in the last 10 days and it’s been ignored. Ticket numbers are Private Ticket #692827 & Private Ticket #738481. Thank you – Ashley
I just got a response from Hina asking me to provide the exact information I already provided… Beyond disappointed with the support for this theme. It’s very unfortunate.
Did you provide it earlier in the ticket thread or?
Our ticket numbers and issues are in the original comment… It’s like a merry-go-round trying to get our issues addressed, and with every “reply” from your customer support, we get even more frustrated because we’re not actually receiving help because it appears that our comments and questions aren’t even actually being read. Very disappointed.
I’m personally looking into the tickets as well as talking with Hina, I apologize for the inconvenience and we’ll get this sorted out, appreciate your patience in the matter.
I never heard back from you and when I DID hear back from Hina (finally) again, she replied telling me that I needed to update to the newest 2.0 version for WP Real Estate 7, we have 6! – How is this even possible that she continuously avoids helping me????? PLEASE someone that knows how to assist HELP!
I’m beyond sorry, I’m talking with Hina right now she got the tickets confused most of the tickets are for RE7 so she mistakingly glanced over that. She’s responding right now and looking into the issue, I 100% assure you.
THANK YOU ?THANK YOU ??THANK YOU ??THANK YOU ??THANK YOU ??THANK YOU ??!!!!!!
Have a great evening!
You too, again apologize for the inconvenience. Thanks again for your patience this has never happened before and can assure you won’t happen again.
I bought this theme some time ago and set up a website. Everything was working fine but just now I saw that the map on the Homepage is not displaying. It was displaying before and like I said everything was fine, but now it is not showing.
I didn’t do any changes or customizations recently?, so I do not know what could be the problem. Could you help?
Make sure you have at least one listing tagged with “Featured” under the Status taxonomy, if you do then its most definitely a JS conflict not allowing the map to load and you’ll need to deactivate any non-required plugins and test— code doesn’t just stop working over time so there definitely was a change made.
Thank you for your quick response.
There are 10 tagged with featured. I know that the code doesn’t just stop working , I was thinking if Google changed something on their API or something like that. I will try to deactivate the plugins and see what will happen. Actually most of the plugins needs update, do you think it is a good idea to update them?
The theme uses Googles v3 API and there hasn’t been any changes my RE7 theme uses the same, so it sounds like a JS conflict issue. Try opening your browser developer tools > click console and see what error is being thrown that’ll tell you exactly whats causing it.
I am having the same issue as a customer here in the comments, Whenever i search a city or a zip code the map is updated but all listings show up & their cities and addresses are changed to the searched city or zip… i also believe that this is tied to another issue, I have created agents for the site and have created about 15 listings including the one included in the demo data. (all of this in the main admin account.) Later I started to change the author of the listings from the main admin account to the agents i created according to the listings they are in charge of. Now when I navigate to the agents page and i select “view all listings” button underneath the agents info, all listings show up even listings who authors are different agents. And from what i can tell the list generated is about 10 items long and does not have a “view next page” button. I know that i have assigned at least 12 listings to one agent so im just worried that the list generated is redistricted to only having 10 items.
Help is much appreciated
I have already opened up a ticket but not sure if your transition from one ticket system to another has affected you from viewing my recent open tickets…
Whats your ticket number?
Looks like you left a blank comment…
Ticket #747125 , Ticket #747899 Thank you!
Thanks for those, Hina will be getting back to you I believe she’s currently at University but she’ll be out shortly. Thanks for your patience and purchase!
any word on when hina will follow up with my tickets???
She’s responding right now, apologize for the delay.
... I normaly don’t like to complain… And i usualy like to seek out solutions on forms on my own but i cant find any on this subject and I do have a deadline to get this site up… I really do like what you have done with this theme… But I still have had no word back for either ticket, the oldest one being 3 days old…
I’ve brought it back to her attention to answer ASAP, I appreciate the patience please understand the support site receives quite a few tickets a day all are answered in the order received. However I promise she’ll be getting back to you shortly, I’m not sure what happened when I talked to her 2 hours ago when she explained she was responding.
That’s no problem I do understand, and I really appreciate all the work you guys do!
Thanks for understanding, glad you’re enjoying the theme — always love hearing good feedback on my work, cheers!
I’ve bought this theme. Unable to get custom taxonomy functions such as beds() baths() etc. to work in any of my child theme templates. Very frustrating.
First thanks for your purchase! Do you mean they’re not showing in your child theme? Or something else? If you could please open a ticket on the support site.
I’ve opened a ticket—thanks for the quick response.
Whats the ticket #?
I just submitted Private Ticket #777101 and would appreciate a response as soon as possible. Thank you.
Thanks usual turnaround time on tickets is 48 hours or less, I’ve brought this to the attention of my support staff she’ll be getting back shortly, normally all tickets are answered in the order received however if you need urgent help I recommend you post the ticket # here and I or Hina will get back to you.
Just a few questions:-
1. Is it possible to add pre-defined values as a dropdown in the to and from prices?
2. Can you split the number of beds similar to the prices from – to?
Thanks in advance for your help.
First thanks for your purchase!
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