157 comments found

  • Bought between 50 and 99 items
  • Has been a member for 1-2 years

Hi,

I can’t seem to make the theme work with WPML (and this is not my first multilingual site). Normally you can translate your main-menu, but because your theme works with the aqua page builder (and it uses the templates for the main-menu) it can’t be done like this. How can I make my translated menu visible?

contempoinc

Please open a ticket on the support site, http://support.contempographicdesign.com with your login details and we’ll take a look.

  • Bought between 50 and 99 items
  • Has been a member for 1-2 years

Hi,

I can’t seem to make the theme work with WPML (and this is not my first multilingual site). Normally you can translate your main-menu, but because your theme works with the aqua page builder (and it uses the templates for the main-menu) it can’t be done like this. How can I make my translated menu visible?

Default-user

Ow, before you ask. My client bought this theme. That’s why I don’t have a ‘purchased’ badge and why I can’t ask this question on your support page.

contempoinc

Please open a ticket on the support site, http://support.contempographicdesign.com with your login details and we’ll take a look.

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Three questions/problems:

1) I can’t seem to submit a ticket through the system. I go here:

http://themeforest.net/item/wp-singular-one-page-responsive-wordpress-theme/3924611/support

…then the brown “go to item support” button and:

  1. If I sign in above I’m brought to the same screen
  2. if I sign up below I’m told that my account already exists and I’m brought to the same screen

Also: there are two mentions of searching the knowledgebase first and no links or search bars to actually do this!

…so I’m leaving these here. If you can get this into the ticket system and help me join the thread there that is fine.

2) I would like to customize the display. I have created a child theme via your tool and some of the CSS works and other CSS does not. An example that works:

/* hide site title */ #logo { display:none; }

An example that does not work:

/* less padding on top of art panels on full-size */ /* minimum of 150px required so title does not disappear behind main nav */ @media screen { section.panel {padding: 150px 0;} }

I am unable to call the sections explicitly as the pages are years (eg: “2013”) and you can not call elements in CSS if they are numbers. But there are other blocks that also fail to override such as:

@media screen { h3 {background:none;} }

The CSS validates so I’m not sure what is wrong here.

3) Related to custom overrides: I would like to display a caption under the aq-image-block rather than an h4 title above it. I made a copy of aq-image-block.php in wordpress/wp-content/themes/singular-child-theme/admin/page-builder/blocks/ and put in a simple echo to print some text to see if the file is being used. It is not. It’s possible that WordPress does not handle overrides in this way and that I’ll have to make modifications to the actual theme itself and remember to watch for diffs when updating.

Let me know if this is a feature you’d be willing to add to the plugin or if I should go with the “hack carefully” approach.

BTW: I added this to the source file and it didn’t work so I’d have to research further into how I could pull in a caption anyway:

http://pastebin.com/pgVfx08U

Thanks in advance!

contempoinc

Hi. Thanks for your purchase. Please open a ticket on the support site, http://support.contempographicdesign.com with your login details and we’ll take a look.

Default-user

Many thanks for your reply. Unfortunately per my first point above, I am unable to search for, view, create tickets or do anything on the support site. What am I missing?

contempoinc

1. http://support.contempographicdesign.com/?knowledgebase=how-do-i-customize-my-theme

2. Add !important to your properties, body { color: #444 !important;}

3. If you require assistance with the customizations, I’d highly recommend Tweaky I send all my buyers to them, they’re well versed in WordPress and very reasonably priced with a quick turnaround.

Default-user

Hello. Thanks for your response.

1. Also, as stated above, I used your child theme generator. The problem is that this new CSS is the FIRST one loaded on a page, meaning that base.css agbp-view.css, contact-form-7/*/style.css and all the others OVERRIDE this custom set of styles. This means that the customizations I might write (such as #2: add !important) are not technically correct.

2. As it turns out, adding !important does not work and my child theme styles are still being overridden

3. I think you misunderstand my request for customizations: I can customize this but I would be changing CORE FILES that will be overwritten when you make changes to your theme that I upgrade to in the future. My question about displaying captions on images should be treated as a feature request for your theme, not a referral request.

contempoinc

Adding important will override any other styling as it takes first precedence. Trust me on this it works.

All updated files are outlined in the changelog so you can make the necessary decisions on how you’ll be updating the theme if you’ve also made local modifications.

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years

Hello,

My client does not necessarily want a blog for her website, but would like the option available if she changes her mind in the near future. Ergo, how did you set up the “Latest Articles” section in the demo? I’m not seeing that particular one as an option in the Page Builder menu. I’m just seeing “Blog Posts” and that does not seem to be what you used – i.e the posts display vertically and not horizontally, a “view more posts” button exists but doesn’t work, etc. I just want a simple, clean option for her to utilize – exactly like what you have in the “Latest Articles.”

Thank you very much.

Default-user

Hello, I wanted to follow up on this question. Any response? Thank you for your time.

contempoinc

You’ll create a page > go into Appearance > Page Builder > Create a template > Add the Blog Posts block, configure the settings (screenshot from the demo http://grab.by/tkXw) > Save your template > Apply it to the Page you created > go into WP Singular Options > Homepage > Enable your the Page you created > Save Settings

Default-user

thank you. worked perfectly.

contempoinc

No probs, thanks for your purchase!

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years

Hello,

One more question pertaining to the blog. Is it possible to have an interior Blog page, like a blog page template, to house all published blog articles? Or, is this theme only capable of featuring a select, few blog posts on the home/main page?

Thank you.

contempoinc

Not out of the box, but you could create a simple archive.php template for that.

Default-user

cool. One thing, I’m not seeing a page.php file. Which theme file should I use as a base for the custom archive template? Thanks.

contempoinc

I’d recommend using single.php

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years
robpop Purchased

Hi.

I’m trying to create the ‘team’ section but the photos won’t load onto the actual site. They load fine in the ‘page builder’ but don’t translate to the site.

Any help?

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years
robpop Purchased

One more thing (for now). I’m trying to change the background/txt colours in the pages for a couple of the panels. Some have worked. Some seem to get overwritten by the pre-existing colours you set for the download template. Can I fix that?

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years
  • New Zealand

Hi there, this theme has a big problem with Internet Explorer 11 in that no text is displayed on the page. This occurs on the demo page also. Please could you make a fix for this soon?

contempoinc

Replace css > layout.css with http://pastie.org/private/kwhl3pdoutaunsg78uxhna and you’ll be good to go.

ajbeaven

Awesome, that worked. Thanks for the speed response!

contempoinc

No probs, thanks for your purchase!

  • Austria
  • Bought between 50 and 99 items
  • Has been a member for 5-6 years
kalteis Purchased

I would like to leave a comment for those who are thinking about buying this theme. Its backend is a little different, than most other themes on envato, which took me an additional hour to get into, but it was well worth it. Today was the day that me and my guys decided on the design we want to go with, so I got my green light to start building the page – and I am still amazed how fast I was at realizing our sketches with this incredible theme. The support is amazing too.

I have bought and used many themes on envato these past years, but this is definitely one of the top 3. Highly recommended (just not when you’re in the sports business, cause that’s where I’m at, and I don’t want similar looking pages there :P ).

And thanks to the authors at contempo for this awesome theme.

contempoinc

Thanks for your purchase and the testimonial, much appreciated!!! Glad you’re enjoying the theme as well!!

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years

Do you have a recommendation for a plugin for sharing blog posts on social media – fb, twitter, etc? I figured I’d ask what you like best with the Singular theme or what is the most compatible. Basically looking for small social icons for sharing/tweeting blog posts.

Thanks. Theme is great and my client loves it. Already live. Here is the link for you to see, if you desire: cotential.co

contempoinc

Glad you’re enjoying the theme, I personally don’t have any recommendations for a social sharing plugin but there’s a bunch of them out there.

  • Bought between 10 and 49 items
  • Has been a member for 0-1 years
  • United Kingdom

Hi I like the theme but am having a few issues with little CSS customisations (font size, link colour) – I’ve raised a couple of tickets on your support area but wondered if you can please look at them as I’ve tried lots of things and don’t know where to go now… Thanks!

contempoinc

Please open a ticket on the support site, http://support.contempographicdesign.com with your login details and we’ll take a look.

contempoinc

I’ll bring this to the attention if my support staff.

Default-user

Thanks. To be honest there’s so much I’m having problems with with this theme (& I just don’t have time to sort them all out on my own) that I may have to abandon using it. I have followed all your documentation and can’t get it to behave like the Demo :-/

  • Bought between 10 and 49 items
  • Has been a member for 0-1 years
  • United Kingdom

Please can I have some help here? The theme isn’t performing as expected and despite raising multiple tickets, emailing you and posting here, none is providing any assistance. I have read the documentation, and the support forum and am still very stuck. Can someone please reply?

contempoinc

See previous response

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Arrgghhh … Got this message when installing the theme! What to do? BR Jesper

Installing Theme from uploaded file: themeforest-3924611-wp-singular-one-page-responsive-wordpress-theme.zip Unpacking the package…

Installing the theme…

The package could not be installed. The theme is missing the style.css stylesheet.

Theme install failed.

contempoinc

Not to worry, you just need to unzip the main download and install the theme zip within. Please see:

http://support.contempographicdesign.com/?knowledgebase=i-get-a-broken-themestylesheet-missing-wordpress-error-when-uploading-or-activating
  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Hi, How did you add the image for the contact form? Can it be added as background image keeping the background color? When I upload an image, the background color disappears. So I’m thinking that the background in your contact form is an image you created including color. Am I right?

contempoinc

I used a semi transparent png added through the background image upload.

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Hi, I’m loving this theme and I mostly like it as it is in the sample cotempo. I’m having problems with the blog. I did all that you said above and already created the blog. But in the page for the blog, I don’t find a way to have the 3 blog posts one next to the other as they are arranged in the original. Instead, the get to be one below the other. How can I change that?

Thanks!

contempoinc

Thanks for your purchase. Please open a ticket on the support site, http://support.contempographicdesign.com with your login details and we’ll take a look.

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years

Hello,

I’ve been asked by a client to take a look at their website. They have purchased the WP Singular theme (approx. a year ago) and run through WP Engine (hosting).

Only recently (I am guessing that it was when her site was upgraded to Wordpress 3.8.1) they can no longer see page content with the Pages/Page Builder section of the Wordpress portal. Whenever they try to edit a page, all that is visible is [template id=”1002”] in the visual or text editor window.

WP Singular theme is showing as being 1.1.7 and Aqua Page Builder is also installed.

Content is live and appears styled and correct, but it is impossible to edit anything.

I can’t open a support ticket as I don’t have the original purchase code. Is there any other way to open a support ticket? Is this a known issue?

Regards,

Ricky.

contempoinc

Go into Appearance > Page Builder and you’ll see all the templates.

rsldesigns

Fantastic response. Thank you very much. I can now see all the content and will be able to assist the client in editing them. Super customer support!

contempoinc

No probs, lemme know if ya have anymore questions.

  • Bought between 50 and 99 items
  • Has been a member for 4-5 years

Hello

Any chance of someone please answering my urgent ticket open on your support desk regarding this theme, which is no longer working since I upgraded the theme?

contempoinc

What seems to be the issue?

Default-user

We upgraded the theme and are now left with just black pages, site working fine previously

Default-user

All the ticket details are on your support system

contempoinc

I receive quite a few support requests, all tickets are answered in the order received. One of my support staff will be getting back to you soon, thanks for your patience.

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