An introduction to support on the Marketplaces
- Envato staff look over every item before it can be sold on the Marketplaces.
- Technical items contain help files to introduce you to the item and its components.
- Authors can choose to support their items but this is optional and may vary.
Common WordPress Installation Issues
Missing style sheet error when installing the theme
A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.
Frequently Asked Questions
How to customize a letter icon?
Download the .PSD file source archive and unzip.
Open the letter-icon.psd file.
Change the color of the icon by double clicking the bottom shape layer and selecting a color with the color picker.
Change the letter by editing the top text layer using the Type tool.
The font is Montserrat and you can find and download it from Google Web Fonts Directory.
After you edit the icon, Save For Web in a PNG -24 format.
When to contact Envato Support
Authors are experts on their own items, but if you're having trouble using the Marketplaces you should come straight to Envato Support.