39 comments found

  • Bought between 10 and 49 items
  • Has been a member for 3-4 years
silviaf Purchased

I do not like. The quick installation returns an error in the table usergroup, plus chrome errors in image display. Years ago I work with Joomla and this template is a bad experience so far.

WS-Theme

Hi Silviaf, I’m very sorry for your bad experience, but it’s not really fair to say it comes from the template! In most cases with this message an error happended during upload! Also with the images! I have no problem to help you in all of your problems!

Please post your Question with your detailed problems to our support forum.

Regards, Oli

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Hi Oli,

love the template. Thanks again for your fantastic support and service.

Alan

WS-Theme

Thanks so much Nalabra, you’re welcome ;)

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
ecapolm Purchased

the template does not send any mail, you can help me

please

WS-Theme

Hi Ecapolm, of course we can help you with Template problems, please use our support forum. But I have bad news, the Template has nothing to do with the sending of Mails, in 90% of all cases is this a hosting problem! Sometimes conflicts Joomla with PHP.

Regards, Oli

Default-user
ecapolm Purchased

ok, thanks

  • Jamaica
  • Has been a member for 2-3 years
  • Bought between 50 and 99 items
TZARjm Purchased

This is an amazing template! Will you have it available in Joomla 3

WS-Theme

Hi TZARjm,

thanks so much! Some customers use it with Joomla 3.0 and I don’t know anything about big problems to use with it :)

Regards, Oli

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

i can see the demo in my site but i can’t log in to the admin section, it keep saying “username and password do not match or you do not have an account yet”. please help

WS-Theme

Hi Cabaexpress, did you also wrote in our Forum??? Please watch here ;)

http://www.ws-responsive.com/support/can%C2%B4t-login http://www.ws-responsive.com/support/admin-login-problems

Regards, Oli

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
sp3kk Purchased

Well, I’m having a problem uploading the folder to my Joomla account. For some reason I can not upload the folder, but only every single file. Does it have anything to do with me using a Mac?

Never mind, I read your documentation, embarrassing… sorry.

WS-Theme

No problem Sp3kk ;)

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
sp3kk Purchased

Well, I seam to still fail to install it to my Extension manager, so I was wondering if you guys could install it for me, if I emailed my information?

:)

WS-Theme

Hi Sp3kk, hmm, what did you try to install? Template, Extensions, Joomla??? Could you please use our support Forum for such Questions? Thanks :-)

Regards, Oli

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Thanks for great template! !! Very fast and fantastic helpful support. With best and warm regards:)

WS-Theme

Hi Alex, thank you so much for the nice words ;)

  • Jamaica
  • Has been a member for 2-3 years
  • Bought between 50 and 99 items
TZARjm Purchased

Hi Guys,

How do I remove the “Some of our Clients” section at the footer. I cannot find where to edit it.

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
  • Mexico

hi, I bought the theme, few weeks ago, but when I see my website on i.e., it’s a mess, and i look the file ie.css it’s empty, is this ok?, how do I solved this issue? thanks!

WS-Theme

Hi TMAMediaGroup,

could you give us more informations and details? On which Version of IE it happens? And what is the URL from it? Please use our Support Forum for such Questions!

BTW: have you bought it from another Account? You have no purchased Badge, so please give us also your Purchase Item Code.

Regards, Oli

  • Bought between 10 and 49 items
  • Exclusive Author
  • Has been a member for 1-2 years
  • Nigeria

How do I change the Open Megadrop Text beside the Login and Register to something of my own.

WS-Theme

Hi Daveola,

thanks for purchase, to change this Text simply edit the Moduleposition Toolbar, ther you see the Shortcode for this Feature. If you have other Questions please use our Support Forum here:

http://www.ws-responsive.com/support

Cheers, Oli

  • Bought between 10 and 49 items
  • Exclusive Author
  • Has been a member for 1-2 years
  • Nigeria

Google Maps don’t seem to be showing up (From Widgetkit, for Example), it shows in the template preview that something is in the position I placed the map, but no map actually shows.

WS-Theme

Hi Daveola, thanks for purchase, could you privide us with a Link to the Live URL so we could have a quick look! Please do this in our support forum to get the fastest and bettest support ;)

http://www.ws-responsive.com/support

Cheers, Oli

Daveola

I have sent you the link as a message

  • Bought between 10 and 49 items
  • Greece
  • Has been a member for 2-3 years

Hi! Great template. But I have a problem. I Cannot send email from contact form. It’s not a hosting problem cause it works in 40 other sites . So I think it’s a template problem. What do you think ? Thank you in advance :)

WS-Theme

Hi saligkaros,

hmm, that’s really mysterious … could you please try the following:

1) Go to joomla-root/templates/wsminded/html/ 2) make a short backup of the folder com_contact 3) delete this folder complete (or rename it to backup) 4) Try again to send a E-Mail with the contact form!

With deleting this folder you use the really original com_contact … please let us know. Could you please open a support Ticket after that?? Would be awesome!!!

http://www.ws-responsive.com/support

Cheers, Oli

Default-user

Hi Oli, I ve tried but no luck. Even if I give wrong password in the smtp, or using the PHP mail function, the message is that everything is ok. The mail is sent etc. What can I say, bad FTP tranfer, bad extraction… I will open a support ticket, of course :)

WS-Theme

Hi Saligkaros, that’s strange, really …!! Please let us know! Cheers, Oli :-)

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years

Hi, how do I get the demo data in the template? I installed the template but no option to laid demo data? thanks Andy

WS-Theme

Hi Andy,

sorry for the bad news but you have decided to go the wrong way! Demo datas are only available if you are using the Quickstart Package (there’s a Joomla Version included!). If you have more Questions please use our Support Forum to get faster help :)

Support

Cheers, Oli

  • Bought between 1 and 9 items
  • France
  • Has been a member for 1-2 years
peter56 Purchased

hello Oli

thanks for this template – very fine work ! just an question – when integratink kunena 3.02 (latest) there is no access to edit userprofiles (avatars etc …) in kunena – in other help sections i have seen that this may be extension incomptability ? the same kunena works well with other joomlatemplates – can you help me ? i can send you test access peter

WS-Theme

Hi Peter,

sure, we will have a look to it :) could you please open a Support Ticket here and provide us with the following:

  • Live URL to your Site
  • Joomla Backend access as Super Admin
  • maybe Screenshots of the problem if possible

Let us know :)

Cheers, Oli

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Great Template, but i’m having some layout problems. With a sidebar-left and content, the content limitates and doesn’t use the rightside of the layout. Can you help me?

WS-Theme

Hi angelsoto,

have you already opened a Support Ticket??

if not please open one here at our Support Desk and provide us with your Live URL and Joomla Backend Access as Super Admin (important) and in best case also a working Graphic with arrows what you want exact change :-)

Thanks, Oli

  • Bought between 1 and 9 items
  • Exclusive Author
  • Has been a member for 0-1 years
  • United States

hello i will really went for you to build a website for me for my business so that i can pay you

WS-Theme

Hi tarlee,

sorry but that’s not possible at the moment. We are full with new products and have really a lot to do at the moment! Maybe try the new Envato Service Microlancer??

Cheers Oli

  • Bought between 10 and 49 items
  • Has been a member for 3-4 years
  • Italy
fraucci Purchased

Hi, I would have a problem with the installation quickstart template, in fact: when I launch the installation procedure, everything stops after the first step (choice of language) and remains the loader image without going to the next step. Thank you.

WS-Theme

Hi there,

can you please open a Support Ticket and told us your Live URL??

Cheers, Oli

  • Bought between 10 and 49 items
  • Has been a member for 5-6 years
  • United States

Seems the dropdowns do not work in latest Chrome. Very nice except for that.

WS-Theme

Uuuppsss, yes the Theme is a little bit out of date :(

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