738 comments found

loolye Purchased

Hi! swamy, My website does not work on any mobile device, do you think the css code block visibility?

http://aureliesalvaing.fr/

thanks to help me for any suggestions and support,

thx,

cheers from loolye

loolye
loolye Purchased

attens the answer to my question for 10 days I checked today on iphone 4s safari on my website does not work I have a blank page that does not scroll below the menu I try to access on windows phone and the screen also appears white. I do not know why you do not want to help me. I download the latest version of Wynn, but the problem on mobile phones is the same, the screen is blank after the menu on one page site will not scroll

brandexponents

Hi Loolye,

I have checked your site in an iphone 4s and ipad mini 2 running iOS 7.1 and your site loads just fine. The only part that does not load is your intro background video. As you should be aware mobile devices do not support videos that run passively in the background unlike desktop browsers. So basically you need to set a placeholder background image whenever you are using bg video sections so that users do not see blank spaces in browsers that do not support it.

Check screenshots from my phone http://cl.ly/image/2r2B2r2G2s2N http://cl.ly/image/2E3s100l0G2y http://cl.ly/image/173F1M2z1i1V

regards, Swami

siteit Purchased

Hi, I have some sort of a bug: When I try to edit text or add text block with the page builder – I can’t. The text area is not editable. It does not show the text/pics that is already there and I cant edit or add anything there.

Please help! I opened a ticket in the support section but did not get an answer. :( Thank you!

brandexponents

Hi,

This is due to a bug in the Tiny MCE in page builder that does not work well in Text mode. The issue was fixed in the latest version of the theme WYNN 1.9.1. Please download and install the theme from themeforest. This is most likely solve your problem.

Thanks, Swami

motik Purchased

Hi, very good templates, but I still have two problems:

1. it is not working properly in Android: I cannot open portoflio internal pages since clicking on portfolio image is not giving any result

2. I have installed WPML and template is working nicely: I just can’t hide flags in language selector

Thanks!

brandexponents

Hi,

1. Please tell me which version of Android you are working on? I will check with my developer and get back on this.

2. You can disable the Flag in WPML > Languages > Language switcher options . In this section scroll down to find the ‘What to include in the language switcher’ and un-check the flag option.

-Swami

Default-user
motik Purchased

Here are the replies:

1. Android 4.4.2: the problem happen with chrome browser – you can’t open portfolio internal pages

2. We already have the flag option un-checked as you point out, but it is not giving any result: flags are always on language switcher

Thank you

brandexponents

Hi,

1. We will check and get back to you on this.

2. We tested this in our installation and the option to toggle flags works fine. Kindly share your wordpress admin ID and password, so that I can look at the issue. I might be able to help you out with some custom css if the option does not work.

- Swami

claimpt Purchased

hey!

i’ve copied the code for the light theme and everything it’s messed up now!

it was good but with the demo logo…when i uploaded my logo, everything is messed up…

take a look. http://yori.blacksheephosting.com/

(sugestion: it would be so much easier to us if you export a XML file to this version of the website….)

thanks in advance.

Beste regards

brandexponents

Hi,

The height of the navigation menu is been incorrectly calculated. The reason is most likely that the logo size is wrongly saved. Can you try once to delete the logo , and re-upload the same. Let me know if this does not solve your issue.

Thanks, Swami

claimpt
claimpt Purchased

i’ve done that but with no luck .

check out my website….it’s full of errors ans bugs :S

http://yori.blacksheephosting.com/
brandexponents

Please email me your wp-admin id and password to swami@brandexponents.com. I will look into it.

Thanks, Swami

Hello!

Is there any way that I can change the color of the text when I use the Icon and Text shortcode? From what I can tell, it only allows it to be black.

Thanks for your time!

brandexponents

Hi,

Yes you definitely can. In the ‘Title With Icon’ shortcode, you can use the Color Picker in the Tiny MCE to change the color of the text – http://cl.ly/image/3Y1l1O013I1Y

Thanks, Swami

Default-user

Thank you for the response. I meant change the color of the Title text?

brandexponents

Basically, you would use the Tiny MCE to enter the Title too. So you will have to use the color picker in the editor for the title text color as well.

Thanks, Swami

1/ Do you have other “about us” page samples available. I don’t like the current example in the demo. 2/ in the home page with the horizontal carousel slider can any button of text be placed on that page? I am a photographer, I would like to have the horizontal carousel slightly smaller to allow some more white space below the slider…there I would place a short “about us” sentence and a “Book us now” button. Is that possible?

brandexponents

Hi,

No we do not have additional About Us pages. But using the Page Builder and the Shortcode modules, you are arrive at numerous layouts for your pages. No it is not possible to have the height of the horizontal carousel slider reduced, and you cannot have text beneath the slider. However, you can try using the Master Slider plugin, that has the carousel slider like the way you want. But to make the Plugin compatible with the theme, you need to disable All Ajax loading using the Option panel setting for the same. The plugin is available for purchase in Code Canyon

Thanks, Swami

xproth Purchased

Hi,

Great job with your template. But I have a little problem. Do you know how can I use a filter by tag ? Because I have the choice in the portfolio component settings (Filters to use ? Tags or Categories) but when I select Tags, that doesn’t work.

Do you have any idea ?

Thank you for your time,

brandexponents

Hi

I am not sure if I received your email. However, we have fixed this issue in the theme. The updated copy is being reviewed by themeforest and will be available for download by today, or early tomorrow.

Thanks, Swami

Default-user
xproth Purchased

Hi,

The update is good ? Because I tryed but it’s doesn’t work. Let me know when your update is online.

Thank you again,

brandexponents

Hi,

Can you please email your credentials to swami@brandexponents.com . I had misspelled the id in my earlier response, and i guess that is why i have not received your email.

Thanks, Swami

Everything works except for the SHOP page. Is this because of the page builder?

McflySince

Please check your swami@brandepxonents.com inbox.

McflySince

For some reason the email keeps getting bounced back. Is there another email address I can use?

brandexponents

It’s swami@brandexponents.com . I had misspelled it.. Sorry about that..

Thanks, Swami

Tusch Purchased

Pagebuilder bug Hi There we are using the wynn theme for a customer. This week we updated Wordpress to version 4.0 Since then the pagebuilder module doesn’t automatically close when a query is submitted. Please let us know if this bug can be fixed. Regards Grasland,

Tusch Amsterdam

brandexponents

Hi,

Yes this is due to the incompatibility of the theme with WP 4.0. We have updated the theme with this issue fixed and it is being reviewed by Themeforest. The update should be ready by today or early tomorrow. Appreciate your patience.

Thanks, Swami

loolye Purchased

hi, can you help me to fix bug in the mail section, the page builder does not work here, below the text aera the page builder is empty. It works on the page and portfolio.

thx,

loolye

loolye
loolye Purchased

aureliesalvaing.fr wp identifiant and paswword and ftp send the las week, if you need re send email, ask me,

thx

brandexponents

Responded to your other thread with the same question :)

Hi, thanks for all the support. Great! I have two questions. First, I cannot add pictures anymore in text content sections. When I open a section, anyone and scroll to much the background scroll for the main window scrolls to. So I get lost were I were and need to find the section again after closing the popup(content popup pagebuilder). This is in Chrome.

Thanks!

brandexponents

Hi,

Can you check the version of the theme you are using. If it is not Wynn 2.0, then the issue is due to the incompatibility with WP 4.0. We have fixed the issue in our latest version upgrade. Please download this from TF and let me know if the issue persists.

Thanks, Swami

Hello, i have a problem with the WPML plug-in in your Wynn theme. My site is in italian, and english is the second language. I’ve installed WPML and for now all is working fine but i have a problem: when i import the original content in an english page/article, it will only copy the content in the wordpress editor, but not the content created with your Page Builder. Is there a way to copy the content? I have all the pages created this way, and i have also a lot of photogalleries and portfolio items. If i need to re-create all the content for the second language it will take several hours. I’ve purchased the template also beacause is declarated WPML compatible. Can you help me?

Thank you.

brandexponents

Hi,

Could you kindly share your wordpress admin ID and password, because when you duplicate a page to a different language , the entire settings including the page builder content should get copied and thats how it works for us. I will have a look once i get the details. Kindly mail it to swami at brandexponents dot com

regards, Swami

Please, update the CHANGELOG. :)

brandexponents

Done :-)

Thanks, Swami

Hi, I like the theme. But i have one important question. I am thinking about to use this theme as multilanguage. I have regularly use Qtranslater plugin for my wordpress sites. Is your theme support mulitlanguage using with qtranslator plugin ? Thanks.

brandexponents

Hi,

I am not sure if the theme is compatible with qtranslate, because we have checked for compatibility only with the popular WPML plugin. However the theme has been coded using proper wordpress standards and hence I don’t think there should be too many issues with qtranslate. However we will have to test for compatibility which will take a few days, so I recommend you use the plugin and let us know if there are any issues, and that way it will help us.

regards, Swami

loolye Purchased

attens the answer to my question for 10 days I checked today on iphone 4s safari on my website does not work I have a blank page that does not scroll below the menu I try to access on windows phone and the screen also appears white. I do not know why you do not want to help me. I download the latest version of Wynn, but the problem on mobile phones is the same, the screen is blank after the menu on one page site will not scroll

brandexponents

Hi Loolye,

I have checked your site in an iphone 4s and ipad mini 2 running iOS 7.1 and your site loads just fine. The only part that does not load is your intro background video. As you should be aware mobile devices do not support videos that run passively in the background unlike desktop browsers. So basically you need to set a placeholder background image whenever you are using bg video sections so that users do not see blank spaces in browsers that do not support it.

Check screenshots from my phone http://cl.ly/image/2r2B2r2G2s2N http://cl.ly/image/2E3s100l0G2y http://cl.ly/image/173F1M2z1i1V

regards, Swami

loolye Purchased

i post again my question, thx hi, can you help me to fix bug in the mail section, the page builder does not work here, below the text aera the page builder is empty. It works on the page and portfolio.

i have uploaded the latest version of wynn

thx,

loolye

brandexponents

Hi Loolye,

I checked your site and you seem to be using wynn 2.0 but haven’t updated wordpress to 4.0. You are using wordpress 3.9. The latest version of the theme is compatible only with the latest wordpress version. Updating wordpress will resolve your page builder issue. BTW the admin id and password which you mailed me isn’t working. FTP works though.

regards, Swami

Dear, Do not get to do his job working demo mobile device. The scrool is not working. Could you help me, please? Toni

brandexponents

Hi,

Can you give me a link to you website please? Also, tell me in which mobile device you are viewing? Because, the theme is made responsive, and the Wynn demo site works well on mobile devices.

Thanks, Swami

megapublicidad

Hi thanks for your help. The theme WYNN can not see properly from any mobile device, eg IPHONE MOTOROLA XT626 or … The problem is that the SCROLL appears not only shows a part of the site …. and the scroll does not work, nor can I use the parallax feature or view any content which should use either SCROLL or page down. It seems that the height of the site is broken.

Site example does not work: http://fatimamolina.com.ar/

I await your help.

Hi, I am having an issue with the text block in the page builder. I am unable to add any text or media. All other components appear to be working fine. Wynn version 2.0, Wordpress version 4.0.

I am also having another issue that once my pages are live, they can not be scrolled. They remain static and fixed.

Please advise. Thank you. :)

brandexponents

Hi,

We are running wynn 2.0 & wordpress 4.0 running in our Wynn light demo and we are not experiencing the issues you have mentioned. Could you kindly mail me your website url, wordpress admin id and password to swami at brandexponents dot com. We will have to check what the issue is, but I am guessing its because of some 3rd party plugin you may have installed.

Thanks, Swami

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