779 comments found

Same as multimediasound

I have been awaiting a response to my ticket #169 for nearly three days now. I would appreciate it if you take a look at it, as the delay is preventing me from going forward with my project at the moment. Thanks

brandexponents

Hi,

I have imported the content for you and responded in freshdesk. Please check.

Thanks, Swami

ndreyn Purchased

Hi Swamiiii,

I still love the theme and my web project is getting better and better day by day. YEAH!

I think I discovered two bugs on the theme, maybe you can help me:

1. After clicking on a portfolio item the theme allows you to switch between all the other portfolio items without the need of going back to the main portfolio-carousel. Do you know what I mean?

My problem: When switching, only 4 of the 6 items are shown and they are in the wrong order.

2. I have difficulties to get the submenus displayed correctly (in horizontal-navigation-bar-mode). When hovering, the submenu shows TWO weird arrows. One of them seems to be twisted or turned. That is strange. Do you know why that is?

This ist the website: http://www.forzarello.de/wordpress/

Would be great if you had any solutions for these problems! Thanks in advance! And also thanks for the great support! :):)

ndreyn

brandexponents

Hi ndreyn,

I am so glad you are liking the theme :-). So regarding the bug with the Portfolio items, I am looking into it. To analyse further i need access to your backend. Can you mail me your wp-admin id and password to swami@brandexponents.com? So i can look into the Portfolio post types as well.

To address the second issue, I am going to give you a block of CSS code that you need to paste in the Custom Css block. This will solve the arrow issue. Navigate to
 Appearances -> Wynn Options -> Custom CSS
and paste the below code -
@media only screen and (max-width: 1279px) and (min-width: 769px) {
    .left-header #navigation ul ul:after {
        border-right-color: transparent;
    }
}

Thanks, Swami

Hi, while I’m surfing in the site and I’m not in the top of the page, if I click for another page the browser will load the site in the middle of this page. (or in a random part of the page)

Is it possible when I visit new pages to load always in the top of the site?

I’m using the 1.7 version. I disabled the custom scroll-bar and activated the sticky header.

Thank you.

brandexponents

Hi,

We are aware of this issue are will be fixing it with the next update that is scheduled for this week. Appreciate your patience!

Thanks, Swami

I imported the sample .xml file in the theme zip folder, in the sample content folder, and any page I try to view displays the “This site is under construction…” message. I installed all the recommended and needed plugins already, and try medling up with every configuration and option in the wordpress and in the theme menus, and every time I try to see a page, like in preview, or the home, it displays that construction default landing page. I changed the develop mode to deploy and still…

Any help would be appreciated, thanks in advance,

Oscar Pino http://www.opvisual.com
brandexponents

Hi,

Responded to your ticket in freshdesk. Please check.

Thanks, Swami

Hi,

Do you recommend the best way to update this theme – don’t want to loose any details etc – the gray screen is popping up again…

brandexponents

Hi,

Firstly, i recommended you to take a backup of the theme’s option panel data before updating. You can do this by navigating to
Appearances -> Wynn Options -> Import/Export

Once you have exported the data, you can delete the old version of the theme from the backend and update with the new one. If at all you could lose something in the update it would be the Options Panel data, but after update you can restore it back with the back up you originally exported from. You need to navigate to ‘Import/Export’ again as said earlier to import your data.

Thanks, Swami

hello, i really need answers to my few problems soon, my client begin to be desapointed and if i have no solutions before tomorrow i will have to change theme…

actus93 Purchased

Hi, I building my site with Wynn theme and during this I am facing a problem. I have posts with three categories and I want to display them into different pages. In one page posts with two categories will be there and in another page post with single categories will be there. To do that I have created menu categories but posts are not segregating according to the categories.

Site Link: http://heatherstallings.com/sub/

Categories:Blog,Heather Blog,Podcasts

In the below page I want to pull all the posts with only ‘blog’ categories. But its not working and posts with all the categories are showing. http://heatherstallings.com/sub/category/blog/ In the below page I want to pull all the posts with only ‘Heather Blog’ categories. But its not working and posts with all the categories are showing. http://heatherstallings.com/sub/category/heather-blog/

Please let me know if you need anymore details from my side to solve this problem.

Thanks! John

brandexponents

Hi John,

Wordpress by default will create individual links for all the category of blog posts that you have. You can find this link from the categories widget, by clicking on any of the categories you want. By adding the links to the main menu, you can have the users directed to those category pages.

Thanks, Swami.

Hi I bought ur theme.

I just got one problem, i’ve made 3 portfolio pages. when all my portfolio’s are seen on one page then the visitors can still click next to the portfolio images of the other pages. How can i enable or disable the next and previous buttons in portfolio?

please help.

brandexponents

Hi,

I am not quite clear of which arrows you are talking about – are they the one that appear on the single portfolio pages? So that i get it right, can you please send me the link of the website page from where you want to get this arrows enabled or disabled? However, if its the single portfolio page, we do not have option to enable or disable from the backend, but I can give you a piece of code, that will remove the arrows from those pages.

Thanks, Swami

The are some problems with WordPress 3.9.1 version. Can you resolve?

Default-user

Ok, I downloaded the theme again. Now I have the latest version of Wynn, but the problem (the Page Builder screen going grey) persists. Can you help me?

Default-user

Sorry, the problem persists just on my tablet. Is not the same on my pc

brandexponents

Hi,

I am sorry but the Page Builder is designed to function well in PC’s and not in other devices.

Thanks, Swami

Hi there,

Currently having an issue with my theme with the new Wordpress update. The page builder no longer works. I can add rows and sections, however when I try to add a module to the row or section the entire screen goes grey and nothing shows up. So as it stands I am unable to modify or update any of my pages.

Please let me know what is happening or if there is a fix coming. I have some content that needs to be uploaded soon.

Thanks!

Default-user

Hi Swami,

You were right, I was running version 1.5.2. So I updated to the current version. However, the problem is still there.

I downloaded version 1.7. Deleted the old version. Uploaded the new version. Updated my settings. And I still get the grey screen when I try and add a module to my page builder.

Any thoughts on what might be going on?

Thanks for your time!

brandexponents

Hi,

Please share with me your site’s url, wp-admin id and password to swami@brandexponents.com. I will look into what is possibly gone wrong.

Thanks, Swami

Default-user

Swami thank you for the quick responses. I was just about to send you an email, and decided to check my site one more time. Everything appears to be working just fine now. Not sure why, or how, but I’m glad it is haha. Thanks for your support!

Agus84 Purchased

Hi, first of all, great work on the design, this is a great theme, i want to ask you if you had a video tutorial for setting up a portfolio category screen like this http://www.brandexponents.com/wynn/ , i have watch this video https://www.youtube.com/watch?v=yJ_hV52UZEo , but does not show how to link the images to a specific portfolio like in the demo, can you please help me, i have read several times the documentation but i can get it to work, thanks!

brandexponents

Hi,

Am glad you like the theme :-) No we do not have a video tutorial for creating the single portfolio pages currently. But I have given an illustration with a couple of screen shots for you. Check the images http://cl.ly/image/2a443h1C463k and http://cl.ly/image/280d0s242T3o sequentially.

Basically, you have to provide the details for the single portfolio page in the Portfolio Post type meta box options. Navigate to
 Portfolio -> All Portfolio 
and select the any one of the items. When you scroll down, you will be able to see the ‘Portfolio Post Type’ meta box. In this box, you can choose the Portfolio Single Page Style and upload the Slider images right underneath this. If you choose to have the Image linked to a Single Page (and not a slider), you have to construct the single page using the Page Builder in this post page, above the Meta options box.

Do let me know if you need any more details.

Thanks, Swami

realyas Purchased

Hi! My Page Builder stopped working. When I’m trying to Add new items in a row my screen turns a half-transparent grey, and nothing happens. I can see through this grey layer, and i can see the buttons there, but i cannot click them. I cannot use this theme this way.

I’m using WordPress 3.9.1. and everything is up to date. Can you help me hpw can i resolve this issue? Many thanks!

brandexponents

Hi,

Can you please make sure you are using the latest version of the theme which is Wynn 1.7. Because, the older version was not compatible with Wordpress 3.9 and we have addressed it in Wynn 1.7. If you are not using this, please update the theme version and the Page Builder should work fine.

Thanks, Swami

Good afternoon! I’d like to report the same issue than the user above, I’m trying to edit my content using Page Builder and I’m not able to, any help would be greatly appreciated!

Thank you

brandexponents

Hi,

Can you please make sure you are using the latest version of the theme which is Wynn 1.7. Because, the older version was not compatible with Wordpress 3.9 and we have addressed it in Wynn 1.7. If you are not using this, please update the theme version and you should be fine.

Thanks, Swami

Agus84 Purchased

Hi Drakoworld and realyas, i think that its a problem with the WordPress version you´r using, McgrayCH also reports problems with 3.9.1 version, the wynn software it is design for WP 3.8 at least thats what the specifications says, good luck.

brandexponents

Hi,

Thanks for responding to others’ query :-). The latest version of the theme Wynn 1.7 is totally compatible with WP 3.9 and is ready for download now.

Thanks, Swami

Hi there, I’m using the latest version of your theme as well as WP, and the short code module pop-up has stopped working. It was fine for hours, but shortly after setting the site to ‘deploy’ mode I’m no longer able to edit any content on any pages. Same over a few browsers. Switched back to ‘develop’ but still nothing. Any ideas as to how I can fix this?

Thanks, - G

Hello, is there a way to use shortcode to display portfolio? I’d like to put a certain portfolio category items inside a list. So using the page builder insert a list, and then inside the text block use a shortcode to display portfolio. thank you.

brandexponents

Hi,

Yes you can use the shortcode called ‘Portfolio’ to display this. But you do not have to use this shortcode inside a text block, but can use it directly with your ‘Lists’ shortcode. The Portfolio shortcode has all the options so that you can decide the categories that you want shown in your page.

Thanks, Swami

Hi,

How can we make the portfolios using the single page – page builder option? Would you kindly show the steps in screenshots. Thank you!

brandexponents

Hi,

It is pretty simple. You have to construct the page using the Page Builder, that is present in the portfolio posts page. 1. Open the respective portfolio post type. 2. Create the Single page using the Page Builder in the posts page 3. In the Portfolio post type meta box, Check the Single page Style as Page Builder – http://cl.ly/image/280d0s242T3o 4. Update the Post.

Do let me know if you have any other questions.

Thanks, Swami

STILL GRAYED OUT PAGE BUILDER! Keep trying to reinstall this theme, but my page builder is totally grayed out. Not happy. I have re-downloaded numerous times and it says I am using Wynn 1.7 and Wordpress 3.9,but cannot do anything. This has been going on for weeks.

brandexponents

Hi,

Please share with me your site’s url, wp-admin id and password to swami@brandexponents.com. I will look into what is possibly gone wrong.

Thanks, Swami

I’ve used the Horizontal Carousel Slider to create a gallery on my homepage – caballero.uk.com.

Is there an easy way of animating this automatically and setting it to autoplay?

Any help would be much appreciated.

brandexponents

Hi,

I am so sorry but there is no in built option in the theme, that will allow you to autoplay the slider. But am sure you can hire some one who can customise it for you.

Thanks, Swami

Hi, when will my issue be addressed? It looks like a common fault here. As such I am unable to use the theme on the day the site is sue to be launched!! Can you respond please. I’ve re-installed, and still the page builder/shortcode module is inactive.

by
by
by
by
by
by