794 comments found

After upgrading WordPress to 3.9.1 this morning the theme is no longer editable. When one wants to edit a page, post or portfolio using page builder it comes up faded in the background but you cannot do anything with it.

brandexponents

Hi,

The update Wynn 1.7 was launched 4 weeks back and a common comment on the forum was made asking people to download if for WP 3.9 compatibility. The release log was also updated. I kindly request all the users to check the updates frequently and ensure you have the latest copy.

Thanks, Swami

Default-user

Hi Swami,

Why not build the update function right into the theme so that people can see and update the theme directly from WP?

brandexponents

Hi Derek,

Yes we are working out options for this and will include it soon. :)

Thanks, Swami

When using the top header, is it possible to place the logo above a centred menu?

brandexponents

Hi,

I am so sorry but there is no option in the theme to place the logo in the center. But I am sure you can have it customised if you hire someone.

Thanks, Swami

Hello, please would you tell me how to custom css of text to display portfolio title in the boxed portfolio (shortcode in page builder)?I like your theme but it’s a bit “NOT customizable” . Sorry.

brandexponents

Hi,

The Boxed Portfolio shortcode, by itself displays the title of the Portfolio item along with the Featured Image and Categories like in this page – http://www.brandexponents.com/wynn/centered-portfolio/. You would not need a custom CSS to get the title of the Portfolio if you are using the Portfolio Shortcode and Type as Boxed.

Please share the link of your website, if this does not resolve your query.

Thanks, Swami

To anyone still having the Grey screen issue with 9.1 and Wynn 1.7

The issue was fixed for me by using Internet Explorer rather than Chrome.
Hope this helps someone!

I’m using this theme, bought by my client and have the same issue as @derekmorton. Any guidelines on how to fix it, any update of the theme planned soon ? Thank you!

brandexponents

Hi,

Please ensure you are using Wynn 1.7.

Thanks, Swami

Default-user

Contacted the client, received and installed 1.7. Issue persists. Note: I’m using the child theme – are there any issues with such a setup ?

Default-user

Followed @derekmorton ’s suggested solution, I got the PageBuilder UI to display properly and actually got to use it. Issue is, in the export import process I lost the settings I had: logo, custom CSS, color palette. Let me know if I can help in any way so that the future release would bring joy rather than … what I experienced Thank you!

deyani Purchased

Can you please add Page Builder for blog or fix loading of pages, so i could make working gallery. It seems your template doesn’t load other plugins properly, i tried:

NextGEN Gallery, Justified Image Grid, Easy Image Gallery, FooBox… NONE IS WORKING, because page is not loaded correctly. But if you press F5 once page is opened, then it works!

This is some kind of BIG ISSUE OF THE THEME!

It’s too bad, because otherwise is nice looking theme!

brandexponents

Hi,

I am sorry you are facing such issues with the theme. But let me clear some things for you. Firstly, the site is developed with all ajax loading, and this feature is liked by so many buyers. Since all plugins do not work well with all ajax loading, you are unable to use them. This is the reason why we had not advertised compatibility with all plugins, but just a few like slider revolution, woo commerce etc.

Regarding the Page Builder for blog page – we do not have the plans to enable this in the theme, but I can do it for you in your website. Please share with me your url, wp-admin id (administrator access) and password. You can email me your credentials to swami@brandexponents.com.

Thanks, Swami

Default-user
deyani Purchased

Author has now fixed bug, and I’m thankful for that, great job!

Thank you for your help and for making some things clear!

Hi Swami,

The last thing I want to do is call you out but the support for this theme has taken a dive. People have paid for the theme and expect support for it. They are also working for clients and under deadlines and need support within the 24hrs that you specify. Projects are put on hold until you answer comments and tickets and give solid solutions to the issues people are having with the theme.

It’s a good theme being damaged by the lack of response!

brandexponents

Your queries are addressed in the support forum.

-Swami

Hi there,

The blog post doesn’t click through to any pages and I’m not too sure why because I’ve used this theme before…. it leads to a 404 page…

Please help! Thanks!

brandexponents

Hi,

It looks like you have a link to the blog page, but haven’t set up one. You need to go to Settings -> Reading and set up your blog page by choosing it as the Posts page. Please check if you have done this.

Thanks, Swami

Default-user

Hey Swami,

Thanks for the reply. The blog page option is not there and I’m not sure how to add it back. It worked before until I updated the theme… help!

brandexponents

Hi,

Please email your wp admin id and password to swami@brandexponents.com. I will look into it.

Thanks, Swami

Just a quickie, is there a custom css to remove the back to top button?
I have tried the support forum and no luck.

brandexponents

Hi,

Please use this CSS code to remove the Back to Top button -

#back-top {
background : none;
}

#back-top .icon-angle-up {
display: none;
}

Thanks, Swami

hello, is there a way to show in the admin a name to recognise a custom item list, without opening? if you have long lists, to edit them is a bit hard if you cannot know hat item list you are going to change.

brandexponents

Hi,

We currently do not have an option for this. But we will definitely consider this a recommendation and try to include it if possible.

Thanks, Swami

Hi Swami. Following up on @derekmorten, if there’s some technical reason Wynn update notifications can’t be provided within WordPress, can you send a notification via email? It’s not practical to ask users to check regularly for theme updates, particularly when they have many other sites, themes and plugins to maintain, all of which provide update notifications through WordPress.

brandexponents

Hi,

We are working out options to include the update notification within the theme. For now you will receive an email from themeforest whenever an update is approved. Having said that, we have pushed an update today – Wynn 1.8

Thanks, Swami

Default-user

Thanks very much, Swami.

Pinhe Purchased

Hi, I’m desperately waiting for the update “scheduled for last week”... No automatic scroll in portfolio content for mac navigators!!! Please…

Default-user
Pinhe Purchased
Hi Swami, at last the scroll works! Thanks. But… now we have another problem… we need more space for content, we have long texts… and social share buttons… so I customized the width and height in style.css (.gallery_content) and the text filled the space. But now with the new scroll it doesn’t happen, the height of the scrollable content is fixed. Is it possible to define more height for that? Where? This is an example of our problem: http://www.arteidea.es/apd-wp-web/?portfolio=espectaculo-de-navidad

Thanks

Default-user
Pinhe Purchased

Swami, finally I founded the key… thank you. Everything works fine now.

brandexponents

Hi,

It looks like you have increased the size of the content area and the scrollbar and it seems to work fine. Any other change should be possible by altering the css like how you did for the gallery content. Am sorry but we do not offer the customizations that you need.

Thanks, Swami

Wordpress 3.8, wynn 1.7 one page layout

hi, an other problem, the blog pagination dont work for me, when i click on “load more” loader showed and nothing happened.

Default-user

an other problem when use flex slider on page builder. In frontend, if i click on navigation arrows for show other slides, the automatic sliding stop and i have to reload the page for restart it.

HI, How can i upload Gif animation files in portfolio on theme Wynn. I added the gif to the page style Horizontal Carousel Slider but the animation doesn’t work. Thanks

brandexponents

Hi,

I am sorry we are not sure if the slider supports gif files. We had designed and tested it for jpegs and pngs alone.

Thanks, Swami

Hi! I’m 99% set on buying this theme since from the preview it looks fantastic and fits all my needs, but I have few questions and their answer will help me decide should I click the “buy” button :)

1) In the full width folio, is it possible for high-res picture to be opened in a pop-up, once a thumbnail is clicked? Basically, like when clicking on the magnifying glass icon here http://themeforest.net/item/gallery/full_screen_preview/7099132

I see the closest solution to this is the way the slide named SKYLINE is opened (the one with the camera), but I’m interested if pop-up option is possible.

2) In the Single – Slider option of the home page, is it possible to have just one picture (so no arrows for scrolling left/right are shown)? Or are at least two necessary in order for this option to be available.

3) In the Single – Video option of the home page, is it possible for the video to be shown full-screen, like the slider from my question above? And does the video needs to be hosted locally, or can I use youtube/vimeo links?

Thanks in advance for your answers.

regards, Milan

brandexponents

Hi,

Answers for all your questions is a Yes. Except that, you need to host the video locally if you want it to be seen in full screen.

Once you purchase the theme, the documentation and the video tutorials and the documentation will give you the details on how to do these. Additionally the sample content is available that will help you re create what you see in the demo. For any further questions that you have after this, we will definitely assist you.

Thanks, Swami

hi, i have a problem, on the shop sometimes the image stay in different way, 5/6 is okay, 1/6 is like this ( http://oi60.tinypic.com/uwi21.jpg ). now i send you a mail with log in and password.

also is possible to delete the number of item present in every category and the yellow marker?

web site http://www.carolinaravarini.com/shop/

thank you very much!

Default-user

1 ok 2 i just try it but apparently it doesn’t work thanks, filippo

brandexponents

Hi Filippo,

Can you check if you have pasted the code within the ‘pre’ tags. If so remove them and try once again.

Thanks, Swami

Default-user

sorry but about the point 1. it happens also in other woocommerce page without pressing bak button how can i fix this problem??!

Hi

I asked the following question a month ago and still haven’t had a response. Please get back to me!

1) Retina display (especially mobile)

How can I make the logo and any other image retina ready? I have installed the Retina x2 WP plugin, but the theme doesn’t seem to work with it.

2) Custom code

When I want to add some html or CSS into the html sections it simply removes the code. How do I fix/ prevent this from happening?

3) ‘Back to Top’ button

There is no option to turn this off. Can you please show how to remove this from the original code?

4) Option to turn off comments on blog articles missing

Please show to code to edit/ remove

5) Mobile menu

Please can you show how to change the dotted dividers to a plain line and where to edit the colour?

Thanks! Artiom

brandexponents

Hi,

1. To use the a retina ready logo, you will have to upload a version of the logo with a name like – <logo file name>@2x to the media library. Regarding the other images, you should probably go with what is recommended by the plugin creators, as we have not tested the theme with retina ready images in the site.

2. This issue regarding the HTML module is fixed in the theme’s current version Wynn 1.8. Please download and install it.

3. The option to disable Back to Top button is provided in Wynn 1.8. The option is given under

Appearances ->Wynn Options -> Layout

4. Please use the code below in the Custom CSS block section to disable the comments and/or response sections.
/*To remove both comment thread and response section*/
#comments{
    display: none;
}

/*To remove only the comments thread*/
#comments .separator{
    display: none;
}
#comments-title{
    display:none;
}
#comments .commentlist{
    display:none;
}
5. You need to modify the CSS code below with the color you want and add it in the Custom CSS block.
@media only screen and (max-width: 959px) {
    #navigation li a {
        border-bottom: 1px solid #444;
    }
}

Thanks, Swami

Hi, I would like the replace the social media icons under photo of the team members, with some personalized ones. In the Row, I am trying to insert a HTML code for this replacement. But when I use quote marks to enter an ID, WP cancels everything that’s written after SAVE. How can I resolve that?

brandexponents

Hi,

The issue with the HTML module is fixed in the latest version Wynn 1.8 and is ready for installation. Please download and install the same.

Thanks, Swami

Hello, i have a question about the pallax effect on the top menu. If i’m inside a portfolio or post page, and i click over the top menu in a secxtion of the homepage, there is no parallax effct. How can this be? Thank You

brandexponents

Hi,

Can you give me the URL for the page in your site that has this issue, so that i can try to clear it. Is possible please email me the the wp panel admin id and password to swami@brandexponents.com

Thanks, Swami

hi, we are waiting for an update and support answer ( ticket 193.) thx.

brandexponents

Hi,

We are working on your query and will get back to you soon.

Appreciate your patience.

Thanks, Swami

Default-user

ok thx.

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