4149 comments found

...I can’t do something as simple as install this theme. Could you please help me fix this or issue me a refund? Thanks.

THEMECO

My pleasure :)

Default-user

“How To” really should be included in your knowledge base. Just a suggestion.

Thanks!

THEMECO

It is in several parts of the Knowledge Base as you can see on the link above. It is also broken down by categories.

IOWISH Purchased

@themeco – you’ve been telling theviewer1985, myself and many others that AJAX Cart and other woocommerce improvements were coming since I first bought this plugin a year ago.

Can you PLEASE make this more of a priority or simply remove it from your theme because it’s, with all due respect and seriousness, NOT helping your claim that this is the best over-all theme in themeforest.

Thank you for considering how important this is to ALL of your ecommerce theme users. :)

THEMECO

Hey there,

Thanks for writing in and voicing your concern and we completely understand where you’re coming from. This is definitely something we’ve been eyeing for some time as you’ve mentioned; unfortunately, due to the nature of our flexible development timeline we’ve had to bump it a few times in lieu of additional features that were more pressing at the time. After our release of v4.0 of the theme coming up which will feature an incredibly powerful update to how things are handled in the theme, we can assure you that this is top priority after that. We apologize for the delay for this particular feature as we absolutely take into account all of our users’ requests and try to work them in as quickly as possible when we can. Please stay tuned for our releases following v4.0 and thank you for your continued support!

Cheers!

IOWISH
IOWISH Purchased

Thank you for the fast response and I look forward to seeing what you have in store for us. I also look forward to being able to use the theme to bring my vision together for a pretty cool ecommerce site concept that I’ve been toying with. Best regards! :)

THEMECO

You’re welcome! We look forward to seeing it.

Hello,

1. Can this theme use Dokan plugin ( http://goo.gl/TxBAQy ). PLease try and see if it works.

2. Is it possible to allow vendors/seller to display their details of company, profile picture, google map, address, contact number/button, social networks and their products. Something like this ( https://flic.kr/p/rtTsbp )

3. Is this theme capable of digital products.

4. Can this theme be used for auctions like ebay. Will be using this plugin ( http://goo.gl/cYkdYY ) Pic ( https://flic.kr/p/rrHmZ9 )

If you have any examples of sites using the theme x along with dokan plugin please share.

Depending on the reply more questions to follow.

Thank You.

THEMECO

Hi There,

As these questions have to do with customizations and 3rd party plugins, please refer to this FAQ.

If you have any questions on features in X, we’ll be happy to assist.

Cheers!

Hello guys, I saw a video review of your theme made by Charlie from HotTips! and I must saw your theme looks simply amazing!

I was wondering one thing and it is if your theme is compatible with this plugin: https://www.wpbeaverbuilder.com/

As you can see, it is a plugin that allows you to change the content of your website DIRECTLY from your website (so it is the real WYSIWYG) which saves me and my clients a lot time in making small tweaks when needed.

Or maybe you have thought about making something like this by yourself? That would be really fantastic!

Looking forward to your reply, thank you!

Carlos

THEMECO

Hi Carlos,

Let’s just say you’ll want to see our 4.0 release coming out at the end of the month :)

cboteros

ho ho ho! Xmas will come early this year! :-D I can’t wait!

THEMECO

We can’t either :)

Dear ThemeCo,

I’m having issues registering/activating my product code.. Because the purchase code isn’t working I cannot write anything on your forums.. (Bit weird huh? Having a support forums for post-sales, but first it needs to work before you can post something)

I hope you guys can leave me a reply so you can help me activate my product!

Greets.

Mark.

THEMECO

Hi Mark,

Sorry to hear you’re having trouble. Could you send us an email with your purchase code? We can look into why you can’t access the account. You can use the contact form on our profile page.

Dear ThemeCo,

I am having an issue with adding featured images to products on the renew stack. When ever I add a featured image it automatically scales it to 100px width and 9999px height… I assume its supposed to make the height auto scale instead of fixing it to 9999px… ideally I want the featured images to be 450px by 450px… I couldn’t find the code for the featured images in the functions.php and am not sure where else to look. I am hoping you can point me in the right direction.

Thanks in advance!

Tony.

THEMECO

Hey there,

Thanks for writing in! Yes, that is definitely not how it’s supposed to function, so it sounds like there’s something going on with your particular installation. If you want to look into modifying things, you can copy over the x_setup_theme() function from /functions/global/admin/setup.php into your child theme’s functions.php file and modifying the image dimensions in there; however, as stated earlier, this certainly sounds like something erroneous is occurring with your installation. As we cannot look into this in detail here, ?if you happen to have any further questions, don’t hesitate to let us know by opening up a new thread in the forum for our member center as this is where all official support is handled. One of our staff will be more than happy to assist you there should you need it.

Cheers!

Default-user

Thank you for your quick response! That seemed to have fixed my issue with the featured images. Now I can properly add all of the images.

Thanks again!

Tony

THEMECO

My pleasure!

visinno Purchased

4 columns not working on phone. I am using ICON. On the home page I have a slider then below I have 4 columns. I would like them on the phone to go all the way across the phone not just one column 1/4 the width. They could be buttons but I can not seem to get buttons to be able to change color and not have shadows, outlines, and go all the way across on the phone either. The site is visiblyinnovative.com

THEMECO

Hey there,

Thanks for writing in and we’re sorry to hear that you seem to be running into some issues. The columns as expected on our demos and local installations. If you’ve made any modifications to your site this could play into why things are not displaying properly. Unfortunately, we cannot look into things in detail here. ?If you’d like, don’t hesitate to open up a new thread in the forum for our member center as this is where all official support is handled. One of our staff will be more than happy to assist you there.

Cheers!

Dear ThemeCo team,

I would like to buy a license but I have some questions first.

1. Could you please tell me if it´s possible to build a basic one page company site with disabled scroll bar. Basically I want the site to look more like an app. Here´s a good example of something similar to what I would like to do. http://www.ilcorsaronero.it/progettienvato/SiteParallax/ParallaxSite/siteJenny/index_white.html

2. When I buy the license for the theme, may I use the theme to first test the features locally using for example InstantWP or will I have to buy a separate license for that?

Cheers, Lucian

THEMECO

Hey Lucian,

Thanks for writing in! Something like the example you’ve provided would require a bit more custom development to implement, so you would certainly need to look into hiring a developer to accomplish something like this if you were needing this specific look based on the specialized functionality of the homepage.

As far as the license is concerned, if you’re just using it locally, you can definitely use the theme there as well as a live site. However, for product validation which unlocks automatic updates and Extensions, you would need two separate licenses since it’s in two places at once (or you could validate your local copy, put the installation on version control, and push up changes to your remote site, this is the easiest if you know how to manage this type of setup). This is necessary because our validation is per domain and there’s no way of determining local installations. Keep in mind this only has to do with automatic updates and extensions, so you could still update it manually both locally and remotely, and install extensions manually, but you wouldn’t be able to update them automatically in both spots. This is only for a local/remote setup. If you had two live sites, you would definitely need a second license for the second domain.

Cheers!

Hello,

I seem to running into an issue where embed code (both from Soundcloud and YouTube), is no longer working in blog posts. I’ve tried doing a search and coming up empty. Has this been seen yet?

I’m on WP 4.1.1 and using the Integrity Dark Child Theme 3.2.3.

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