1349 comments found

  • Elite Author
  • Sold between 250 000 and 1 000 000 dollars
  • Referred between 200 and 499 users
  • Bought between 1 and 9 items
  • Exclusive Author
  • Has been a member for 0-1 years
  • United States

We are so thrilled to be able to share this product with our current and future customers! Should you have any pre-sale questions, please feel free to post them here and a member of our staff will be happy to help.

If you have purchased and are looking for theme support, please REGISTER at our member site to browse through our many support resources. Once logged in, feel free to search the forum or open a new thread.

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All Our Best,
Your Theme.co Team

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years
atutor11 Purchased

Hello,
After purchasing the “X” theme, which I find amazing, installing it on my Godaddy hosted website, and getting 80% of the site built, I began having issues with the included Visual Composer plugin.
It became impossible to add content or even edit content using the Visual Composer. The only thing I could view was a spinning circle and the text “Loading…” in the VC box. The first trouble step I did was save the page, however, I couldn’t even save the page. Instead I got a “No data received” message from my browser.
I then went to the “X” forum and found posts about VC and Godaddy having a problem. None of the posts had solutions.
I called Godaddy (several times). I edited my php5.ini file with the following:

  • memory_limit = 256M
  • post_max_size = 190M
  • upload_max_filesize = 190M
  • max_execution_time = 120
Nothing Godaddy had me do, fixed the problem. Godaddy then turned on Error logs, and after reviewing my error logs it showed that the site was using 300% more than the allowed memory on a “deluxe hosting account”. Godaddy informed me that there are 3 applications running more than 128m of memory each and pulling from several connections. They said that with the overload of processes and memory, there is nothing to be done to fix the site, except move to another hosting.
If this is the case, I feel that “X” theme should state this somewhere on the pre-sell side. The X team has known about this problem for quite some time now, and has known there isn’t a solution. I don’t blame themeco for the problem, but I do blame them for not warning people before purchase. A little clause would have be nice ….”Some users experience problems using “X” theme with Shared Godaddy hosting”... Unfortunately, I am unable to move the site to another hosting account. My only solution is to uninstall “X” theme.
:(
themeco

Hi There,

As has been communicated in these comments and a sticky thread in our forum, a select group of users (certain users on Godaddy AND using Visual Composer) have experienced issues. The developers of Visual Composer confirmed the issue and yet gave no time frame on a fix for it. Keep in mind that every time a person switched away from Godaddy the issue was resolved. We have spent dozens of hours investigating it and posted our results in the sticky thread in our forum as well as to the Visual Composer staff (as you can see in the videos in our forum sticky thread, the same thing happened on GoDaddy’s servers when using other themes such as TwentyFourteen – a WordPress developed, core theme). As such it is not a problem specific to the theme rather a combination of GoDaddy’s limiting of memory and an issue in Visual Composer that their developers confirmed they are aware of. If you have any further questions, feel free to contact us. We will be happy to take the information you have provided and share it with the Visual Composer folks in addition to all the other data we have shared with them to date. Many thanks!

Default-user
atutor11 Purchased

Hello again, I agree that you have mentioned it in your forum, but you have to have a purchase code to get into your forum. Therefore it is not a “pre-sell” warning. I still think your theme is great, its a beauty. However, with your theme having a known issue like that with a server that is so largely used, Godaddy, I think it deserves to be mentioned in a pre-sell. As for contacting you, I have, and have not gotten an email back.

themeco

All emails are responded to relatively quickly (usually within a few hours) and there are zero outstanding emails at the moment – all have been responded to. If you are sure it was sent via our contact form then we never received it, so please resend.

Keep in mind the issue is not a “theme” issue but rather with a plugin and hosting provider (in certain circumstances). We will look into making a notation of this somewhere on the listing while the Visual Composer folks continue to investigate.

Many thanks!

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Themeco … The memory issue that atutor11 mentioned is not just a GoDaddy problem. It’s a problem with most, if not all, shared hosting plans on any number of hosting services.

While I don’t have your ‘X’ theme, I have another similar premium theme with a visual editor like Visual Composer, it’s called Avia Framework, and our hosting service only allows 64 MB of PHP memory. We’ve been having significant issues with our site since loading that theme on it.

I’m glad I searched your theme’s comments before purchasing your theme.

themeco

Hi There,

It is not a problem with most, if not all, shared hosting plans on any number of hosting services. Most of our customers are on shared accounts with various hosting providers, and Visual Composer works just fine.

While we can not speak for other themes or the compatibility issues they may or may not have, what we can tell you is that the place where the issue was presenting itself was when using Visual Composer AND GoDaddy (and only then in certain instances). It is not indicative of the theme as the Visual Composer developers themselves confirmed the issue on their and that they were looking into it.

Every time someone switched away from GoDaddy, the issue was resolved (and again, it was not an issue people were having with X, rather using the Visual Composer plugin on their GoDaddy hosting account). People are still 100% able to use the Shortcodes on their GoDaddy hosting account without Visual Composer and everything works just as it should.

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years
dhung7 Purchased

Great theme, just a question: recently the dropdown menu (the main top menu) does not display submenus on hovering, is it something todo with Wordpress in general or is there a way to fix this pertaining only to X?

Thanks

themeco

Hi There,

We’d be happy to help get that sorted out for you. If you have not registered yet for access to our forums, that is where our developers provide all theme support. You can register here: http://theme.co/x/go/register.php

Feel free to browse the forums before posting, however if you unable to find the solution, go ahead and open a new thread. Cheers, my friend!

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Hello, the X theme looks awesome and fully customizable. But before purchasing it I have some questions I need to know. I have to design a simple e-commerce website with only two products which will be sold via Paypal. -Do I need to purchase any further Woo Commerce applications for this? -Is it fairly simple to integrate the Woo Commerce cart with the X theme? -Do you offer tutorials for this or support videos? -Do I have the option of only accepting Paypal payments and not credit card? Many thanks for your answers!!

David

themeco

Hi David,

While we provide integration with WooCommerce, all the things you are referring to above would have to do with customizations you would be responsible for doing after purchasing. You can visit the WooCommerce site to check out their other extensions to determine what you may need. X will provide you with the styling of your shop (and 3 unique shop designs at that – one for each Stack), however anything that has to do with payments, product fulfillment, etc would be outside the scope of what you are buying with X. We do have a video in our member area that shows how to quickly setup the basics of your WooCommece powered shop in X, but beyond that WooCommerce would be the source to contact about additional integrations and functionality.

Let us know if you need anything further, my friend!

Default-user

Thanks for you quick answer!

themeco

Our pleasure :)

  • Has been a member for 0-1 years

Hello, I’m considering to buy this theme for my website. I need something easily customizable and flexible, with different designs/layouts for each page, is that possible? Also, is your code clean enough? :) I mean, can the templates files be easily modified if I need a special layout or functionality that isn’t doable through the Customizer? I’m qualified with HTML/CSS and I know how to use the Wordpress tags, however I used them like 5 years ago, and i don’t have a lot of time to get back into it, the website needs to be done quickly and I want to make sure that this theme will help me achieve that. Thanks!

themeco

Hi There,

Thanks for considering X. We feel X is a good blend of high end functionality mixed in with an easy to use interface that appeals to both beginners and even the most advanced developers. While with any new product, there is always a bit of a learning curve this is especially true with a product as dynamic as X. At the end of the day, the best way to answer your question would be to read through just a few of the testimonials we’ve received in the past month (on our ThemeForest listing) as you’ll see a wide range of comments from complete beginners all the way to seasoned developers.

With regards to editing the theme, we provide child theme templates in our member area, and we recommend using them for all theme edits so updating the theme in the future will be quick and easy.

While we can’t specify whether the process will be quick or easy for you, we can assure you that we pay attention to the details both in our creation of X and our support of it.

Let us know if you need anything further, my friend!

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Hi there,

I am considering buying this template but I need to know if I am able to do this:

The homepage would behave like a single-page site, but some sections would link to other pages within the site which should be customized separately. In a way it would be a hybrid kind of website. How easy can this be made, if possible at all?

Thank you for your time

themeco

Hi There,

You can have a one page homepage that links out to other pages with more standard navigation (their own menu, etc). In addition, you can also include links out to other pages in a one page navigation.

Let us know if you need anything further, my friend!

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years
meaffsa Purchased

I just performed an update however, not sure if it is successful. After the update, the X version reads 1.8.2. Is this the new version or the old. My FTP replied that the transfer was successful.

Thanks Mark

themeco

That is the latest version, yes :)

Feel free to direct any other questions to our developers in the forum, and they’ll be happy to help. If you haven’t registered yet, you can do so here: http://theme.co/x/go/regsiter.php

Thanks, Mark!

Default-user
meaffsa Purchased

Okay, I think they should label them. :)

themeco

Not a bad idea. Regretfully, we have no way of controlling how ThemeForest displays data on the Download page, but it might be worth an email to them recommending this as it’s a good idea.

  • Has been a member for 0-1 years

I use hostgator to host my sites. Is the issue of using 300% more memory than allowed which i am just using atutor situation as example a problem with Hostgator?

themeco

My apologies, but I’m not following what you are asking – could you please clarify? I’m also not seeing a purchased badge next to your name.

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