An introduction to support on the Marketplaces

  • Envato staff look over every item before it can be sold on the Marketplaces.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Hands-on support for this item is not currently provided by DI_Design.

Common WordPress Installation Issues

Missing style sheet error when installing the theme

A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.

Frequently Asked Questions

How to add/change a logo ?

Changing the theme’s logo is extremely easy and is done from the theme admin page, from under the “General” tab.

You just click browse, and select an image from your computer, or type in a URL to an image that is hosted somewhere else.

Why doesn’t my map work?

If you’re map doesn’t work, move the head.js file from the “xen/js/” folder to the main folder of the theme “xen/” . if it’s not already there!

What width and height do I have to set the piecemaker slider to? And how do I position the controls?

Width should be 560px and height should be 280px.

The controls have to be centered, that means half of the values above for each dimension. 280 for X and 140 for Y.

When to contact Envato Support

Authors are experts on their own items, but if you're having trouble using the Marketplaces you should come straight to Envato Support.

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