An introduction to support on Envato Market

  • Envato staff look over every item before it can be sold on Envato Market.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Hands-on support for this item is provided by IronTemplates

They will respond to buyers' questions via their own support system.

Go to item support

Additional information from IronTemplates:

Support requests are being processed on business days from 9:00 to 18:00 (UTC/GMT -5 hours) [normally] within 24h in the order they were received.

Please note that the fastest way to obtain support is to submit a request via our online support center:

Support requests received via ThemeForest comments or emails or twitter will take much longer time to process or can be not addressed at all.

Support for my items includes:
  • Responding to questions or problems regarding the item and its features
  • Fixing bugs and reported issues
  • Providing updates to ensure compatibility with new software versions
Item support does not include:
  • Customization and installation services
  • Support for third party software and plug-ins
Additional paid services:
  • WordPress + Theme Installation – $99.99
  • Theme Installation Only – $29.99
  • Theme customisation – $95/hour
  • Hosting – Starting from $175/year

When to contact Envato Support

Authors are experts on their own items, but if you're having trouble using Envato Market you should come straight to Envato Support.