An introduction to support on Envato Market

  • Envato staff look over every item before it can be sold on Envato Market.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Author support for this item

The author of this item, IronTemplates, will respond to buyers’ questions and provide limited support through their own support system.

Additional information from IronTemplates:

Support requests are being processed on business days from 9:00 to 18:00 (UTC/GMT -5 hours) [normally] within 24h in the order they were received.

Please note that the fastest way to obtain support is to submit a request via our online support center: http://it.ticksy.com/.

Support requests received via ThemeForest comments or emails or twitter will take much longer time to process or can be not addressed at all.

Support for my items includes:
  • Responding to questions or problems regarding the item and its features
  • Fixing bugs and reported issues
  • Providing updates to ensure compatibility with new software versions
Item support does not include:
  • Customization and installation services
  • Support for third party software and plug-ins
Additional paid services:
  • WordPress + Theme Installation – $99.99
  • Theme Installation Only – $29.99
  • Theme customisation – $95/hour
  • Hosting – Starting from $175/year
Go to item support

When to contact Envato Support

Authors are experts on their own items, but if you're having trouble using Envato Market you should come straight to Envato Support.

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