An introduction to support on the Marketplaces
- Envato staff look over every item before it can be sold on the Marketplaces.
- Technical items contain help files to introduce you to the item and its components.
- Authors can choose to support their items but this is optional and may vary.
Hands-on support for this item is provided by IronTemplates
They will respond to buyers' questions via their own support system.Go to item support
Additional information from IronTemplates:
Support requests are being processed on business days from 9:00 to 18:00 (UTC/GMT -5 hours) [normally] within 24h in the order they were received.
Please note that the fastest way to obtain support is to submit a request via our online support center: http://it.ticksy.com/.
Support requests received via ThemeForest comments or emails or twitter will take much longer time to process or can be not addressed at all.Support for my items includes:
- Responding to questions or problems regarding the item and its features
- Fixing bugs and reported issues
- Providing updates to ensure compatibility with new software versions
- Customization and installation services
- Support for third party software and plug-ins
- WordPress + Theme Installation – $99.99
- Theme Installation Only – $29.99
- Theme customisation – $95/hour
- Hosting – Starting from $175/year
When to contact Envato Support
Authors are experts on their own items, but if you're having trouble using the Marketplaces you should come straight to Envato Support.
- Elite Author
- Won a Competition
- Most Wanted Bounty Winner
- Author has had an Item Featured
- Exclusive Author
- Sold between 50 000 and 100 000 dollars
- Has been a member for 2-3 years
- Bought between 100 and 499 items
|Created||13 February 13|
|Last Update||5 April 14|
|Compatible Browsers||IE8, IE9, IE10, Firefox, Safari, Opera, Chrome|
|ThemeForest Files Included||Layered PSD, HTML Files, CSS Files, JS Files|
|Tags||background video, coming soon, contact form, countdown, event, full screen, full width, mailchimp, newsletter, php contact form, php subscription, responsive, twitter, under construction, youtube|