739 comments found

  • Bought between 1 and 9 items
  • Has been a member for 5-6 years
  • Portugal

Search results don’t display images. It is possible to display Post Featured Image?

SaurabhSharma

Hello JP,

Rename search.php to some other name or delete this file. Upon doing so, default index.php will be used for search results. It will show featured images too.

Regards

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years

Hoping for some help with 2 things. 1. The cart widget at the top of the page is partially hidden. How can I fix this? 2. How can I completely remove the sidebar from the The Product page and Checkout page?

If you would like to view the site visit: specialtyeducationalpublishers.com

Thanks! Bryan

SaurabhSharma

Hello Bryan,

Please find my answers below:

1. Kindly add this rule inside user.css file:

.brand.no-callout { z-index: 1; }

The Logo banner is overlapping the cart area due to high z-index and negative top margin. (This is done to avoid top gap when callout bar is hidden). The above mentioned rule will fix this.

2. Sidebar from product archive page can be removed by adding these rules inside user.css file:

.woocommerce-page #sidebar {
    display: none;
}
.woocommerce-page #content {
    width: 97%;
    float: none;
    margin: 0 auto;
}

This will remove sidebar on cart and checkout pages too. Optionally, you can use the full width page template on checkout and cart page.

Regards

Default-user

I added then deleted the .brand.no-callout rule but now I get this error: Warning: Cannot modify header information – headers already sent by (output started at /home/content/36/8999836/html/SpecialtyEducationalPublishers/wp-content/themes/xing/functions.php:709) in /home/content/36/8999836/html/SpecialtyEducationalPublishers/wp-includes/pluggable.php on line 1121

Default-user

Nevermind. I found out what I did wrong and it had nothing to do with your previous instructions. Sorry!

SaurabhSharma

No problem :)

Regards

  • Bought between 10 and 49 items
  • Has been a member for 4-5 years

Morning. Nice template again. I have been using this template for about 2 years now with no issues. But recently today it just stopped working properly on the default android browser.

It works with other mobile browsers, chrome and firefox but on the android default browser it does not work. My website is http://ofilispeaks.com do you have any idea why this is happening. I am worried because a lot of people utilize the default android browser.

PS: Issue just started this morning.

Default-user

I was able to fix it by disabling the responsive css and reenabling it. Don’t know why it worked. But it worked.

SaurabhSharma

Hello ofilispeaks,

Generally this issue arises when CSS or JS files are minified using some caching plugin. This may also happen due to browser cache in different OS. Since you are not using any caching plugin, it could be a browser cache. When you disabled/enabled the responsive file, this cache got updated.

Regards

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Hello,

I would like to ask about advertisements for the specific theme. I would like to have the advertisements on the left and right side of my website content. Can you please give me instructions about it? Thanks!

Regards, Stavros

SaurabhSharma

Hello Stavros,

If you wish to show ads outside the main site content area, you can make use of these plugins:

https://wordpress.org/plugins/float-left-right-advertising/
https://wordpress.org/plugins/wp-float/

If you wish to show inside the content area, then you can make use of the sidebar and text widgets. But in that case only one side can be used for the ads (as the sidebar appears on one side only).

Regards

Default-user

Thanks for your answer! I tried the first plugin you gave me and i am getting an error on the bottom of my website.

The error i am getting is this:

”’); var MainContentW = 1000; var LeftBannerW = 100; var RightBannerW = 100; var LeftAdjust = 10; var RightAdjust = 10; var TopAdjust = 80; ShowAdDiv(); window.onresize=ShowAdDiv; }”

Can you please help me?

SaurabhSharma

Hello Stavros,

I tested the first plugin and it works nice. Kindly send me your site URL. I will check it.

Regards

Default-user
http://www.stavros-savva-co-ltd.com.cy/

I tried using the first plugin and it does not work. I then tried the second one but when i insert advertisements on both left and right, it only appears on the left side of the website.

Default-user

now i have the first plugin you gave me and i am still getting the same error at the very bottom of my website

SaurabhSharma

Hello Stravos,

I have checked the plugin in both boxed and stretched mode of site. It works without any issue. On your site there are some HTML and JS errors in custom widgets and some plugins. You can see list of those errors at W3C validator.

You can check by fixing the paypal widget markup, and by disabling some plugins like social share, royal slider, etc. I suspect one of those JS errors are preventing the ads to show properly.

Regards

Default-user

Hello,

Thank you for your answer. I disabled all the plugins and activate each one every time. I also deleted some of the which were causing problems.

But i am still having the same problem with the advertisements. When i leave the float left right plugin to its default settings, i can see two pictures on the right and left side of my website. So the plugin is working fine.

But when i insert the code i of an advertisement which i get from google adsense, the plugin does not show it correctly. I though that it is because of the size of the ad. But i tried many sizes and also changed the size from the plugin options.

Can you please help me?

SaurabhSharma

Hello Stravos,

It is not related to the size of AdSense. I suspect the output of AdSense code. Kindly check if the same Google code is working in a Text Widget in a sidebar. It may also happen that the slot no. or size are having any conflict in AdSense code.

If the output of AdSense code is correct, it will correctly display with that plugin too.

Regards

Default-user

I just inserted some advertisements on the sidebar of my website and they are working fine. But when i try to insert the advertisement sode on the plugin it shows only the left advertisement and it not in the same position as before. i will try using the wpfloat plugin and see what i can get.

Default-user

I just tried wp float and it work fine and i am only able to insert ad either left or right. it does not allow me to insert both left and right. It does works but it causes error when i check my website on w3c

SaurabhSharma

Hello Stravos,

Since both plugins are having same issue of showing only 1 ad, I think there is a violation in TOS of Google Ads. It is not allowing two ads of same slot size on one page. This may not be true if the two ads appeared on sidebar.

But as you checked earlier, it works with static images. So the plugin is working fine. It seems a conflict with Google AdSense code.

Regards

Default-user

Hello,

Thank you for your answer. I will contact Google AdSense and ask them about it.

I would also like to ask about the reviews customers can give. Is it possible to implement any rating (ex. star rating) so that customers can use to rate the products they bought? Thanks

Regards, Stavros

Default-user

I just found out that the specific plugin does not support adsense advertisements. So it is not possible to use it. I will try other methods to implement ads on my website.

SaurabhSharma

Hello Stavros,

That was unfortunate about the plugins. I will suggest some custom HTML/CSS if you can implement.

1. Open user.css file and place these rules in it:

.ad-left,
.ad-right {
    position: fixed;
    top: 10%;
    left: 1%;
    width: 120px;
    height: 600px;    
    background: #f9f9f9;
    z-index: 999;
}

.ad-right {
    left: auto;
    right: 1%;
}

2. Open footer.php file and place this code just before the closing body tag:

<div class="ad-left"> - your custom html - </div>
<div class="ad-right"> - your custom html - </div>

You can place the adsense code in this DIVs. This shall work properly without any issue.

For the Reviews, WooCommerce has built in Review functionality. Buyers can rate a product and submit their reviews. These are visible on single product page inside the tabs.

Regards

Default-user

I managed to insert ads on different positions but the problem is when i check the website on w3 validator it shows errors and this is because of the plugins i am using. I am happy with the specific plugin but i do not want to have errors on w3 validator. I will probably remove the specific plugins and use the way you just told, by implementing the specific code.

About reviews, i know that on every product you can activate a tab which allow the users to write comments about each product. But, is it possible to also implement star rating instead of writing comment only?

Btw, much appreciate your help!!! :)

SaurabhSharma

Hello Stavros,

Star ratings are supported. For example, check this product. In sidebar you can see products with star ratings too.

Regards

Default-user

how do i implement the specific function? because the only thing i can get is the review which allow the customers to leave comments.

Should i reinstall xing theme?

Default-user

I do have the review tab which is under the product image but it does not let the customer insert star rating

Default-user

I think i really need to set theme as it was before i make any changes on it as it has also slider implemented and other functions i did not know about.

SaurabhSharma

Hello,

The reviews are not enabled by default. In order to enable them, open/edit your product and click on the “Advanced” tab inside Product Data panel. Inside this, check the “Enable reviews” option and update product. This is a plugin/product setting and is not affected by re-installing the theme.

For sliders you can make use of the dummy markup as in dummy_data/home.txt file.

Regards

Default-user

Thanks a lot for your answer!

I am now getting some strange menu on the top of me website! could you please help me with this as well?

Default-user

problem with the above problem solved

i did enabled the reviews for the specific product but it does not seems to be working. Here is the website of the product.

http://www.stavros-savva-co-ltd.com.cy/product/cylinder-liner-tf50/

I can see that there is a Review tab appeared next to the “Additional Information” tab, but it only allow you to insert comment instead also allowing you to insert a rate (ex. star rating) for the specific items

Default-user

also please give me instructions how to install the specific theme as will probably ask my hosting t remove all the files except the products and reinstall all from the beginning

SaurabhSharma

Hello Stavros,

A help manual and installation guide is included inside your main download_zip/documentation/index.html file. You can go through this file for theme installation instructions.

The review tab has a comment box which is the actual rating box. Just above that box you will see stars in set of 1,2,3,4 and 5 stars. Currently your product page is removed before I could check it.

Regards

Default-user

Yes are restoring our website this is why you are not able to see the specific item. But it does not have any stars at all!!!! i checked many times. Even i checked the option you told me and still does not show anything. I will wait until they restore my website and i will let you know if i can get something.

I think the problem is that i installed before many days, a plugin for reviews and that may changed the files of the theme.

SaurabhSharma

Hello Stavros,

The reviews and rating system is WooCommerce Plugin specific. The theme files are not affected or related with it. Once your site is up, kinly let me know. I will check again. May be the stars are getting hidden due to other plugin’s CSS.

Regards

Default-user

How can i implement the slider you told me above?

The website is running fine now. Please check about the star rating and please let me know!

Thanks!

SaurabhSharma

Hello Stavros,

1. for slider, open your main download_zip/dummy_data/home.txt file, and copy the slider markup from it. Paste this inside your Home page in “Text” mode of editor. You can replace the image URLs inside [slide] short code with the actual ones inside your media library.

2. The reviews are not appearing because that block is replaced by Jetpack comments. Kindly disable the jetpack comments and check again.

Regards

Default-user

Hello,

I am trying to implement the slide and i think i will manage to do it.

But i still have the problem with the review. I disabled the jetpack comments but still cannot see the reviews. What i notice is that when you reload the page of a specific product, the review section sometimes appear for a very little time and then disappears. Even if you press on the review tab it will not show anything. It only shows the message “There are no reviews yet”.

Looking forward for your answer!

Regards

SaurabhSharma

Hello Stavros,

Kindly send me your site URL and WP login at xconsau[at]gmail[dot]com. I will check all plugins, settings and other options.

Regards

Default-user

Hello,

I just sent you an email with all i want to do with my website. I am sorry for the all these questions i sent you. I will pleased if you will be able to answer most of them. Thanks for your help!

Please let me know after you make the changes.

Regards, Stavros

SaurabhSharma

Hello Stavros,

I have fixed all of them. Regarding ratings issue, it was a conflict with WP ecommerce gallery lite plugin.

Regards

Default-user

Hello,

I really thank you for the service you provided.

Much appreciate for your help!

I will recommended you to people who want to buy themes. I will definitely tell them how good your themes and support your support are.

Regards, Stavros

SaurabhSharma

Hello Stavros,

Thanks very much for kind words and recommendation. :)

Regards

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years

Hi, is it safe to upgrade woocommerce?

Regards,

SaurabhSharma

Hello Fernando,

Yes it is safe to upgrade to WooCommerce 2.1.10

Regards

  • Bought between 1 and 9 items
  • Has been a member for 5-6 years
  • Portugal

Probleam in search results

SaurabhSharma

Hello JP,

I remember your search.php file was disabled in order to show the images in results. If so, it will be required to create a separate search.php with images enabled and post meta disabled. Because the results may have different Custom Post Types, and not all of them may have categories. For that kindly send me a mail at xconsau[at]gmail[dot]com.

Regards

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Hello SaurabhSharma,

How can I remove the title from my homepage?

1) I set to the default homepage to be “shop” and It keeps on showing it on my homepage, above the slider. I want it to look like the demo you have: http://labs.saurabh-sharma.net/themes/xing/wp/ .... How do I do it?

2) Another question is how do I properly add the slider to my homepage…

3) and also the featured products, new arrivals, etc..

Sorry, I’m not specialist.

SaurabhSharma

Hello mulleranjos,

Thank you for purchasing the theme.

1. It will be required to create a new Home page and set it as front page inside Settings > Reading > Front Page Displays > A Static Page.

Next, create a page named “Shop” and assign it as products page inside WooCommerce > Settings > Products > Product Archive / Shop Page. So this shop page will be shown separately besides Home page.

2. Open your maind download_zip/dummy_data/home.txt file and copy its contents. Next, open / edit your Home page of step #1, and switch to Text mode of editor. Inside text mode, paste the Home page markup. There will be a slider short code in which you can change image URLs as required.

3. Same as #2. This dummy file has short code for featured and recent products. Featured products will show only if you have set some products as “Featured”. You can do so by navigating to Products > Products, and clicking on the Star icon.

For home page setup you can find more details inside the documentation/index.html file of your main download zip.

Regards

Default-user

Thank a Lot SaurabhSharma, it worked!

Another question is regarding the visual short codes, I can’t see them on the tool bar on page editor… how can I add that?

Once again, thanks a lot.

SaurabhSharma

Hello mulleranjos,

For Shortcode buttons, click on the “Visual” mode of editor. If the icons are not visible, click on the “Toolbar Toggle” button. This is the last button in first row. This will open a third row with short code buttons.

Regards

  • Has been a member for 0-1 years

Hello, can I have lifetime free updates when purchase the Xing theme?

SaurabhSharma

Hello harry112,

Thank you for browsing the theme. Updates are provided as long as possible, but not lifetime guarantee. And of course, these updates are free. :)

Regards

  • Bought between 10 and 49 items
  • Has been a member for 4-5 years
gotyou Purchased

Hi

I have been amiss recently with my updates. Iam currently on xing 1.05 and i also need to update to WP 3.9.1 and woo 2.0.20

Any advice before hand

Hope your well

M

SaurabhSharma

Hello Mark,

First update the WordPress using automatic updater. Next, update WooCommerce to latest version. And finally, update the theme to latest one. For selective update, you can check the ‘changelog’ folder inside main download. Update those files manually via FTP.

Or you can completely replace the theme with latest one. In that case, keep a backup of old theme and styles so that those can be implemented back.

Regards

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years

Hi,

This is more to do with a bit of custom code that we put in the themes functions.php file. We put this code in which added an option of UK addresses into Gravity Forms. This was good and worked however it was missed one county so I have added the missing one (London/Greater London) into the code but it is not displaying on the actual forms on the site nor are any things we attempt to change change in the code. Can you help us with this? Thanks,

Cyan

SaurabhSharma

Hello Cyan,

If the change in code is not appearing on site, it can be due to following reasons:

1. The changes are being made in wrong installation directory. (In some cases there are multiple WP installations). So check if this is the case.

2. If a caching plugin is used, it may require to purge all caches.

3. If using CDN, the file needs to be updated on CDN location too.

If these things do not apply, kindly send me your functions.php file at xconsau[at]gmail[dot]com. I will check the code as well.

Regards

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Hello,

Can you please tell me if woocommerce 2.1.12 is working fine with theme? If not please let me know what are problems caused? Thank you

Regards

SaurabhSharma

Hello Stavros,

WooCommerce 2.1.12 is working fine with current version of theme.

Regards

Default-user

ok thanks!

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years
Rostick Purchased

Hello,

I purchased the theme (nice, by the way), edited it, and just when I was about to finish things up, I made a horrible mistake and deleted the Checkout and Cart pages. I re-created them, but the add to cart and checkout processes don`t work anymore.

Is there a way to fix this without re-installing the theme or woocommerce? I don`t want to lose all my editing.

Thanks, Radu Pasan, www.happybags.ro

SaurabhSharma

Hello Radu,

Navigate to WooCommerce > System Status > Tools. Next, click on “Install Pages” so that all WC related pages are re-created.

Next, navigate to WooCommerce > Settings > Checkout. Assign the newly created Checkout page in the settings.

Finally, navigate to Settings > Permalink, and reset permalink structure by choosing the default one. Save settings and then again choose custom structure. This will fix the 404 error on some posts and product pages.

Regards

  • Bought between 1 and 9 items
  • Has been a member for 5-6 years
  • Portugal

Problem with PayPal (changes the price of the item and shipping price)

see images

jpBenfica

I use the plugin table rate shipping to configure shipping price

SaurabhSharma

Hello JP,

It seems a settings variation in Table rate shipping plugin. If you are using the Table Rate Shipping plugin of Woothemes, kindly check this help manual. There is a section named “Merging Shipping”. May be you need to check settings for “Break” option, or change the order of shipping class as described in that page.

The actual product price seems Euro 10, and the extra 0.65 is added with some shipping calculation. Whereas in papal it is showing pure product price excluding the taxes.

Regards

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years

Hi, my featured product carousel is not working. please help. thank you!

SaurabhSharma

Hello lextandog,

Featured carousel will show products only if there are some “featured” products. You can set any product as featured by clicking on the star icon in front of product name in Products > Products. Or click on the “quick edit” button and enable “featured” checkbox. Once there are some featured products, they will appear in the carousel.

Regards

Default-user

The products is showing, but the problem is, the carousel layout. It is not scrolling like the demo featured products. Anything i missed?

SaurabhSharma

Hello,

Kindly send me your site URL. I will check it.

Regards

Default-user

www.doggiespalace.com/shop

SaurabhSharma

Hello,

The theme version you are using is very old. It’s v1.0 in which jCarousel was used. jCarousel was removed in recent versions and was replaced by responsive FlexSlider. Kindly update the theme to latest version so that it works well. :)

Regards

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Hello,

I am having a problem with the products images. If i press on a product’s image it resizes it. But the resized image appears twice. Can you please tell me what is the problem?

Also i would like the images to have the same size on product catalogue and on single product. Can you please let me know how can i do it?

Kind Regards, Stavros

SaurabhSharma

Hello Stavros,

If you click on single product image, it will open a lightbox modal window. This lightbox shows original source image. In your case, the original source image is very small. For example, this one. So it shows a smaller image as compared to the one shown on main product thumbnail. A solution is to provide at least 400px wide images for products.

In order to have same size image for catalog and single product, kindly add these rules at the end of user.css file:

.woocommerce #content .product .images {
    width: 22.75% !important;
}

.woocommerce #content .product .summary {
    width: 74% !important;
}

@media only screen and (max-width: 600px) {
    .woocommerce #content .product .images {
        float: none;
        width: auto !important;
    }

    .woocommerce #content .product .summary {
        float: none;
        width: auto !important;
    }
}

One more thing I have noticed on your site. There is some resize script being used which is scaling up images on single products. Kindly check if there is any plugin or resize script which is affecting image sizes. It can be a gallery plugin, or a WooCommerce related extension.

Regards

Default-user

Hello,

Thank you for your answer.

I disabled WP e-Commerce Dynamic Gallery LITE plugin which was the problem for making the resized product image appear two times. Now the images appear fine. About the images which are small. I know that i have to take bigger images and replace them with them. But because there are a lot of products in my store, it is very difficult but i will do this sometime. But the way i have not put your code you sent me. Will i need it or not? What does it exactly doing?

Kind Regards, Stavros

SaurabhSharma

Hello Stavros,

That CSS code will force single product images to show in same size as the catalog thumbnail. The benefit is that images will not appear blurry.

Regards

Default-user

ok thanks a lot! i will use also the code so i can improve the quality of the picture!

Default-user

Hello,

I tried and inserted the Contact Us page on my website. But the automatic form that it includes does not work properly, I tried and sent message but do not receive anything on my email. Can you please help me?

Kind Regards, Stavros

SaurabhSharma

Hello Stavros,

Kindly check the following points:

1. An email address is provided inside Appearance > Theme Options > General > Contact e-mail. If no email is provided, it will use the email address of your WordPress account.

2. Check the email address which is provided in Theme Options. Or also check the admin email account. Main may arrive in spam folder too.

3. The contact form relies on your server’s php mail. So if the mail service of your server is working, email will arrive properly.

Regards

Default-user

Hello,

I checked on theme settings and the email is correct. Also on my wordpress account the email is correct.

About the third point, i have to actually contact my domain supplier about it?

SaurabhSharma

Hello,

Yes it will be required to contact hosts. Sometimes php mail settings are not configured inside php.ini file of server. Your hosts will check and confirm this. You need to ask them whether php mail function is working correct or not.

Regards

Default-user

Hello,

Ok thanks a lot for your help!

Regards

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Hi I purchased this theme a while back and its all going good except for a lot of spam coming through the contact form.

I just wanted to add a simple captcha to the main contact form…can you advise how I can achieve this?

Thanks

SaurabhSharma

Hello Kate,

Thank you for kind words and purchasing the theme. The built in contact form template doesn’t have a captcha. But the theme supports plugins like Contact Form 7 and Really Simple Captcha. You can use both these plugins together for creating a contact form with captcha.

In Contact Form 7, a short code is generated which can be used in any page or sidebar text widget.

Regards

Default-user

ok so I just hide the existing form??

SaurabhSharma

Hello,

You can delete the existing contact page, or simply un-assign the contact page template from it. Next, place the shortcode generated from plugin in this page. It will show the form as created via plugin.

Regards

Default-user

Thanks

  • Bought between 10 and 49 items
  • Exclusive Author
  • Has been a member for 2-3 years
  • Hong Kong

Hello, is there a way to remove the automatic scrolling animation from the product carousel? I have multiple carousels on one page and all of the auto scrolling is way too distracting, so I think it would be best to just remove that functionality. I don’t see it in the carousel options popup when inserting the shortcode … perhaps you can add this as a feature request for future versions. Please advise, thanks!

matthewmsexton

Update: I went in and added the snippet below, which fixed the auto scrolling, but I now seem to have lost the smooth swing animation when clicking the arrow to view the next set of products. Any way I can fix that? Many thanks!

[carousel speed="0"]
SaurabhSharma

Hello Matthew,

Autoplay can be disabled by adding slideshow: false option in carousel JS code. This is located in shortcodes.php file. Kindly send me a mail at xconsau[at]gmail[dot]com, I will send you the fix.

I will add this as short code option in next update as well.

Regards

  • Bought between 100 and 499 items
  • Has been a member for 4-5 years

Hi there,

The Paypal button disappears during the sign up process. It seems to disappear as soon as new customers enters their ZIP CODE.

Is there an update for this bug?

http://proteinking.co.nz/
SaurabhSharma

Hello BroughtonHQ,

I just checked the site by signing in as new user. I was successfully redirected to the paypal page in checkout process.

For reference, the checkout process and ecommerce features are carried out via WooCommerce plugin. Since you are using latest version of WooCommerce and WordPress, there is no update issue.

One possible cause of this issue can be a cache. Since you are using W3 Total Cache along with minify and compression enabled, it may cause some problems in dynmaic pages. So check by purging all cache, clearing transients, etc.

P.S. Please post message from the actual purchase account so that I can verify the purchase.

Regards

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years
JeyFisher Purchased

Hi, How I can choose full width template for woocommerce pages?

SaurabhSharma

Hello JeyFisher,

Pages like cart, my account, order, checkout, etc. can use the “Page – Full width” template. But other pages like shop, single product and product archives can not use a page template. So we can use a global method

Another way to make all WooCommerce pages full width is by editing template files located inside xing/woocommerce/global/ folder. Open wrapper-start.php file and look for this line:

<div id="content" role="main"<?php if ( $xng_sb_pos == 'left' ) echo(' class="content-right"'); ?>>

Change this to:

<div id="content" role="main" class="full-width">

Next, open xing/woocommerce/global/sidebar.php file, and comment out line no. 12:

// get_sidebar('shop'); ?>

These two changes will make all WooCommerce pages full width.

Regards

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