SaurabhSharma

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I am using some short codes (eg. [box]) in the short description. It works fine to show the content on the product details page. However when we search for the items and in the list displayed the codes are displayed below the product description. Please help either to show the content in search listing

Hello keralainfo,

The search template shows excerpt which trims down all shortcodes and html tags. If you wish to show shortcodes output, open xing/search.php file and change line no. 12:

the_excerpt(); // Change to
the_content('Read more...');

Change the_excerpt(); to the_content(‘Read more…’);

Regards

Hi, Now in mobile devices we see first the left sidebar and the product description but we want to change the positions…first the description and the image of the product and then the left sidebar.

Can you tell me where i can change that?

Thanks, Neil

Hello Neil,

See this post in mobile: http://labs.saurabh-sharma.net/themes/xing/wp/?product=navy-summer-tee. This is using latest version of theme. Let me know if it is showing the same result as in your testing environment.

Regards

Ok this is our testing environment http://grieta.converxa.es/tienda/albano/albano-8394-pony-bota-2/ try to see it in your mobile.

Maybe if we can put the category menu in a dropdown versión, it will be better.

Neil

Hello Neil,

As I keep mentioning, your site version files are old. Those were changed long before, and sidebars now always appear after main content. May be your style.css file is showing 1.6.0 but core files are older. Please update to latest version fully and this issue will be resolved.

Otherwise a CSS fix can be hiding the sidebar on mobiles. By adding this rule in user.css:

@media only screen and (max-width: 768px) {
#sidebar { display: none; }
}

Regards

hi, my website is thepowerofsix.com.my

how do i unlink the top menu bar away from google ?

Hello,

Links can be kept away from Google by using rel=”nofollow”. To add this attribute, follow these steps:

1. Navigate to Appearance > Menus. 2. Click on “Screen Options” tab on top right corner, and enable the “Link Relationship (XFN)” checkbox. 3. Edit your top menu and expand the link item. Inside “Link Relationship (XFN)”, type nofollow and save menu.

This will add rel=”nofollow” to link item and will prevent it from being indexed by Google.

Regards

Hi, after i update to 1.7.0 all the product links are not working…

Hi, after i update to 1.7.0 all the product links are not working… please check my website https://www.cityvethospital.ae/petshop/

Hi… only default permalink is working… if I go for https://www.cityvethospital.ae/petshop/sample-post/ and product permalink base to https://www.cityvethospital.ae/petshop/shop/sample-product/... links are not working even I am changing my .htaccess file.

Hello lextandog,

Theme update doesn’t affect permalink structure. However, you can check the following things:

1. Reset .htacces file to default contents as shown here. Next, Change to custom permalink and save changes.

2. Check by disabling the SEO plugin. If using any caching or minify plugin, kindly check by deactivating those plugins too.

3. Custom permalinks need mod_rewrite module enabled on server. If permalinks were working before, it means mod_rewrite is enabled. But you can re confirm this from hosting staff.

Regards

Hi – we are using the Child theme but unable to save the Menu to Primary navigation – I have disabled all plugins so not sure why this is happening – could you help please? Thank you

Thank you – site details have been sent

Trying to set ‘NewMenu’ to Primary navigation position does not save

Hello,

I have logged in and saved the menu. It is working fine.

Regards

Hi, I have just noticed something so I don’t know when this started (maybe after a recent woocommerce update) but now on any variable product the price states that it is free. Once you add it to the cart it gives you the correct price but price is displayed as ‘Free!’ no matter what variance is selected. http://saferemedies.com/product/greens-glyco-nutrients/organic-green-barley-grass/

Hello,

The updater notice appears automatically when plugin is updated. I must admit that it doesn’t appears sometimes, and there is no way to manually update it.

However, another version 2.4.2 is out yesterday. Kindly update to that version and see if the problem still persists.

Regards

The update has rectified it. Thanks again, superb customer support. Appreciate your help particularly when the issue wasn’t with your theme!

No problem. I’m glad it got resolved.

Regards

Hello Saurabh,

There is a problem with the urls of my website and i think this was caused after i make some plugin updates. My website is: http://www.stavros-savva-co-ltd.com.cy

But when you try to access the specific website you will see that there is an extra part on the url like this: ?v=cc165da15e26

Can you please help me?

Kind Regards, Stavros

Hello Saurabh,

I finally managed to find out what was causing the problem. The problem was the “Default Customer Address” on Woo commerce plugin settings. I had the specific choice as “Geolocation(with page caching support)” but as soon as i changed it to “No address” everything went back as normal.

Regards, Stavros

Hello Saurabh,

I finally managed to find out what was causing the problem. The problem was the “Default Customer Address” on Woo commerce plugin settings. I had the specific choice as “Geolocation(with page caching support)” but as soon as i changed it to “No address” everything went back as normal.

Regards, Stavros

Hello Stavros,

Thanks for sharing the solution. It will help in resolving future similar issues.

Regards

Hi I’ve buyed about 2 years ago the XING Template: http://themeforest.net/item/xing-business-ecommerce-wordpress-theme/2953363?sso?WT.ac=category_item&WT.seg_1=category_item&WT.z_author=SaurabhSharma But i have a problem with the images at Woocommerce. They are cutted at the thumbnails. How i can correct that problem? You can see at my site: http://fratermusic.com/en/

Cheers! Cheers

Hello fratermusic,

Image sizes for WooCommerce shop can be configured inside WooCommerce Settings > Products > Display > Product Images. You can set a fixed height and enable or disabel hard crop mode. After making the changes you will need to regenerate thumbnails as described in that section.

Important: For future support requests please use the account from which you purchased the theme.

Regards

Having a problem with the responsive side of the site causing a weird green bar in the right on only the cart page. Please see the screenshot attached https://www.livingtreecommunityfoods.com/wp-content/uploads/2015/08/Screenshot_2015-08-20-14-05-31.png Here is the site: https://www.livingtreecommunityfoods.com/cart/ Please let me know why this is occurring ASAP we are trying to launch the site! Thanks in advanced amazing theme by the way!!

Hello dmjcoolest,

Thank you for kind words and feedback.

Kindly add these rules at the end of user.css or style.css file:

.woocommerce table.shop_table th,
.woocommerce table.shop_table td {
    padding: 2px;
}

This will narrow down the padding inside cart table, and will not exceed beyond container. If possible, update the theme to latest version. Your current version seems old.

Regards

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