752 comments found

Hi, I just upgraded to version 1.2 and immediately after doing so, the page looks very bad. Then I realized that you have to install and activate various plugins that did not have, after that the page looks like usual. A detail for installing the new version take it into account.

SaurabhSharma

Hello iramirez79,

Details of changed files are mentioned inside the changelog/v1.2.0.txt file. Besides that, the documentation file is also updated to show instructions on installing the plugin and theme as per latest update. :)

Regards

Hello,

I have got problem with the some pages of my website.

When i am logged in my website and go to My Account” page and try to change billing or shipping address, or try to edit password and account details, it does not allow me and it shows the error websites. Can you please help me?

Kind Regards, Stavros

Default-user

Hello,

I just updated to the latest theme version. But a problem appeared on the shopping basket after i upgraded. Can you please help me as soon as possible? Thanks

Regards

Default-user

Finally found the problem myself. I disabled user.css and it then worked. Then i remove user.css and reupload it from and now it is working fine!

SaurabhSharma

Hello Stavros,

No problem, I’m glad you fixed it. There were some style changes in shopping bag icon, and it might have happened that old user.css caused conflict with these styles.

Regards

Rostick Purchased

Hey mate,

I would like to add an excerpt in the carousel product title, so that if the title is longer than X characters it will truncate and show (...). Can you please tell me where can I do that and what code should I use.

Thank you

SaurabhSharma

Hello Rostick,

It will require a small change in content-product.php file of WooCommerce plugin. Kindly send me a mail at xconsau[at]gmail[dot]com, I will send you the code.

Regards

aleda Purchased

Hello,

I update the template and now have an problem with the responsive menu of my website. Do you can check? www.memorybrindes.com.br

thanks!

SaurabhSharma

Hello aleda,

Kindly mak sure all files are update properly. For example, the js/custom.js file is still the old one. The new responsive menu had changes in style.css, header.php and custom.js files. So check again if these files are updated or not.

Regards

Hi Every one. My name is Onyinye Ekejiuba, from Nigeria. I want to personally use this medium to appreciate Saurabh and also recommend his professionalism to anyone out there, who is need of Wordpress theme. His support service is marvelous. He treats me as though I am the only client he has even when there are other thousands on his patronage. I have have promised to go to India and have him do several other things for my company. Ours is going to be a partnership that works. Once again, thumbs up for Saurabh. Onyinye Ekejiuba.

SaurabhSharma

Hello Onyinye,

Thank you for kind words and recommendation. It is very much appreciated.

Regards

Hello,

I updated my wodpress to 4.0 and on the product page, it seems it can’t load the CSS on product information. Header, footer and other pages are okay, only the product layout page is not working. You may access the website at refripolo.com.br.

here’s is one example of product page; http://www.refripolo.com.br/produto/tubo-isolante-polipex-1-2-2-metros/

SaurabhSharma

Hello mulleranjos,

I just checked with latest version and it is working fine. On your site, the WooCommerce CSS files are loading with only //www instead of http://www . This is only for WooCommerce CSS files. May be due to this issue files are not loading properly. If you are on SSL or have enabled any such plugin, kindly check by disabling the plugin.

Also check by disabling any other WooCommerce extension or plugin you are using.

Regards

Default-user

Funny thing is that in the Firefox, everything works just fine. On Google Chrome and Safari, the bug appears… I’m not using SSL… And I don’t have any plugin that is using such feature… I’m disabling all plugin but nothing seems to work…

Is there any other possibility?

Regards!

SaurabhSharma

Hello mulleranjos,

Looking at your site’s source code, the body classes are missing from the code. All WooCommerce styles are targeted using body class .woocommerce. I can not be sure what caused removal of body class from your site (may be editing of header.php or using any plugin). In either case, kindly edit your header.php file and look for the body tag. It shall be:

<body <?php body_class($new_body_class); ?>>

Further, update the theme to latest version 1.2.0. :)

Regards

Rostick Purchased

After I updated to Wordpress 4.0 I have serious problems with the woocommerce translation. I just can`t get it back to romanian again. I went trough all kind of documentation, tied the codestyling localization plugin, nothing. I can`t remember what exactly I did last time but I think woocommerce translated automatically after I used define wplang in wp-config. I feel like an idiot but I really need your help, it would be amazing if you could assist me with this. www.happybags.ro

Default-user
Rostick Purchased

Jesus … the language was reverted to English in Settings – General after the update. I was sure it was the stupidest thing. No more help needed mate, thanks!

SaurabhSharma

Hello Rostick,

No problem, I’m glad you figured it out as it could have been difficult to guess this thing. :)

Regards

Hi

We are getting this message: Your theme has bundled outdated copies of WooCommerce template files

We recently updated WooCommerce and WP. Is there a theme update on the way?

Thanks Paul

SaurabhSharma

Hello Paul,

The theme is fully compatible with latest versions of WP and WooCommerce. The notice is because of outdated version number in template files. Please see my reply on stavrossavvacoltd comment.

Regards

Ferry82 Purchased

Hi Saurabh Sharma,

I just updated to version 1.3.0 and have a few problems with the theme. I made some screenshots so you can see.

Http://meermuurstickers.nl/1.png is the website with the older version. Http://meermuurstickers.nl/2.png is the website with the newer version.

The page looks normal when i’m logged in as administrator but when I’m logged out and take a look at the website then it is an big mess. The responsive menu does not work, top menu at the right is misplaced…

I’m waiting for your response thanks.

SaurabhSharma

Hello Ferry82,

Such issue arises if the CSS style is missing. So when you update the theme, make sure you have updated style.css and other relevant files as listed inside the changelog/v1.3.0.txt file.

Most important, these changes will come into effect only after you clear all caches of W3 Total Cache plugin.

Regards

Default-user
Ferry82 Purchased

Hi Saurabh Sharma, I did what you suggested and at first it looked ok but suddenly its messed up again :( I tried the empty all caches of the W3 Total Chache plugin but that doesn’t help. Appreciate if you can take a quicke look if you might see something that could cause this…..

SaurabhSharma

Hello Ferry82,

It looks like your xing/woocommerce/account-bar.php is not updated with latest one. The markup of that section is old one. So make sure that file is updated and the caches are cleared too.

Regards

Just updated my site to WP 4.0 and WC 2.2 and my slider and some icons broke.. please help!

http://www.uglychristmassweater.com

EDIT: Just activated the Xing Shortcodes plugin and that fixed the broken slider.. not sure if everything is good on my site though so I would appreciate if you could take a look and double check for me!

SaurabhSharma

Hello tvstoreonline,

Both the slider and carousel are set to show on window.load event. i.e. when all other lings are loaded, the sliders will start animating. But before that, carousel may appear as 100% width for a while because the JavaScript file/code required to render the carousel is not yet loaded. This can not be prevented fully, and may appear for a second or more depending upon page load speed.

Carousel can be prevented from auto-scrolling by using a parameter slideshow=”false” as:

[carousel slideshow="false"]

Regards

Default-user

Thanks. It’s just strange because before I updated to WP 4.0 and Xing 1.3 that wasn’t occurring. Might be my internet connection at my office, thanks again.

SaurabhSharma

Hello tvstoreonline,

The jump could be due to a non JS class which is provided as a fallback if there is no JavaScript. Kindly add this rule at the end of style.css or user.css file:

.no-js .flex-loading {
    background: transparent url(images/loading.gif) 50% 50% no-repeat;
    min-height: 15em;
}

This may prevent the jump.

Regards

roger911x Purchased

How can I prevent publish dates appearing in posts ?

SaurabhSharma

Hello roger911x,

Post dates can be removed from post meta data inside functions.php file. Kindly send me a mail at xconsau[at]gmail[dot]com, I will send you the changed code.

Regards

Hello – we have a problem where the orders aren’t showing anymore. The order number shows 1200 orders but we are able to see only 5.

We had to restore a backup to get some old data and that’s when this started happening. We need your help asap as this has been going on for a few days and we can’t figure out why.

Default-user

Hello – Our issue is not random order numbers. The issue is that the total orders number shows on the top as 1200 but we can only see around 10 orders on the orders screen.

So we upgraded woocommerce to latest version and that fixed this issue and now we can see all orders. But when we do the upgrade to latest woocommerce version it looks like your theme breaks. The sidebars are missing from the home page, products are not displaying properly and other problems like that. We need to resolve this issue ASAP. Please let me know soon.

SaurabhSharma

Hello ebizunivcode,

Kindly send me your site URL. I will check which version of theme you are using. If using old version of theme, it will be required to update the theme too. From your description it looks like your last WooCommerce version was below 2.0. As of 2.0+ there were major changes in layout. So updating to xing 1.3.0 will fix that as well.

Regards

Default-user

Hi – here’s a copy of the site that we made so you can view it yourself. http://209.59.165.107/~newmayf/ (This is not the actual site but a clone we made. If you need the actual site, please provide your email so I can send it.

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