An introduction to support on Envato Market

  • Envato staff look over every item before it can be sold on Envato Market.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Hands-on support for this item is provided by Diabolique

They will respond to buyers' questions via their own support system.

Go to item support

Additional information from Diabolique:

Support for my items includes:
  • Responding to questions or problems regarding the item and its features
  • Fixing bugs and reported issues
  • Providing updates to ensure compatibility with new software versions
Item support does not include:
  • Customization and installation services (usually I help with few tiny customisations if client didn’t ask for support before)
  • Support for third party software and plug-ins
  • Support via e-mail

Maximum response time is 16 hours except on Sunday.

Support for OpenCart and Shopify themes is provided in the comments section on ThemeForest because other clients with the same problem can find solution.

Common WordPress Installation Issues

Missing style sheet error when installing the theme

A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.

Frequently Asked Questions

I have trouble installing this theme.

If you see following error:

    Unpacking the package…
    Installing the theme…
    The package could not be installed. The theme is missing the style.css stylesheet.
    Theme install failed.

then you are trying to upload whole file downloaded from ThemeForest. You have to unzip downloaded file -> compress Xphoria folder to ZIP format and upload. Inside the Help folder you’ll find a documentation – make a double click on the index.html.

When I go to the single group page then it redirects me to the group’s forum (groups/music/forum/). I want to be redirected to the Home of the single group (groups/music). How to do it?

Open following files:

frontpage1.php
groups/groups-loop.php

... and replace (few times):

<?php bp_group_permalink() ?>forum

for

<?php bp_group_permalink() ?>

I have many tabs on member page so they are displayed in 2 rows. How to decrease space between each tab?

Paste following code into myStyle.css:

.bp-user #object-nav ul li a { padding:18px 5px; }

How to create a child theme?

Create following folder here:

wp-content/themes/xphoria-child/
with following folders and files
admin/
functions.php
options.php
screenshot.png
style.css (it contains your style only)

Open style.css and paste following code:

/*
Theme Name: Xphoria Child Theme
Template: Xphoria
*/

/* Inherit the default theme styles */
@import url( ../Xphoria/style.css );

Open functions.php and remove whole code.

You can download child theme here – http://demo1.diaboliquedesign.com/6/xphoria-child.zip

How to add pagination to the groups page?

Open group/groups-loop.php and paste following code – http://pastebin.com/qsAngbfz

between – http://pastebin.com/sm6c7Eg5

You have to paste it in 4 places.

You can decrease per_page=1000 too – number of groups per page.

I would like the tiles on the front page to be linked to specific pages instead of posts.

When to contact Envato Support

Authors are experts on their own items, but if you're having trouble using Envato Market you should come straight to Envato Support.

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