An introduction to support on the Marketplaces

  • Envato staff look over every item before it can be sold on the Marketplaces.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Hands-on support for this item is provided by Diabolique

They will respond to buyers' questions via their own support system.

Go to item support

Additional information from Diabolique:

Support for my items includes:
  • Responding to questions or problems regarding the item and its features
  • Fixing bugs and reported issues
  • Providing updates to ensure compatibility with new software versions
Item support does not include:
  • Customization and installation services (usually I help with few tiny customisations)
  • Support for third party software and plug-ins
  • Support via e-mail

Maximum response time is 16 hours except on Sunday.

Support for OpenCart and Shopify themes is provided in the comments section on ThemeForest.

Frequently Asked Questions

How to remove “Add to cart” link from frontpage and all other pages?

1ST SOLUTION :

Open following files:

catalog/view/theme/xtremeshop/template/module/featured.tpl
catalog/view/theme/xtremeshop/template/product/category.tpl
catalog/view/theme/xtremeshop/template/product/manufacturer_info.tpl
catalog/view/theme/xtremeshop/template/product/search.tpl
catalog/view/theme/xtremeshop/template/product/special.tpl
...and remove following code:
  <span class="box-add-to-cart"><a onclick="addToCart('<?php echo $product['product_id']; ?>');">Add to Cart →</a></span>

================================ 2ND SOLUTION:

Open:
catalog/view/theme/xtremeshop/css/stylesheet.css
find .box-add-to-cart selector and put inside following code:
display:none;

Where do I change the color of the black and red buttons such as “Featured” or “Why Buy Here”?

Open:

catalog/view/theme/xtremeshop/css/stylesheet.css
...and find following selectors:
.frontpage-title 
.frontpage-title span, .general-title span 
.general-title 
.trigger-title
.trigger-title:hover
.trigger-title a

How to make header wider?

Open following file:

catalog/view/theme/xtremeshop/css/stylesheet.css

...and increase with for this selector:

#header-center { width:775px; }

I have uploaded “catalog” folder with theme files into my OpenCart installation and my whole store is corrupted. I use Mac Operating System.

Uploading “catalog” folder your Mac OS removed whole “catalog” folder 1st with many important files.

1st you should upload folder with theme “xtremeshop”, then upload few single files inside “javascript” and “controller” folders.

[FOR MAC USERS] When I copied the original Catalog file in the Xtremeshop folder to the Opencart Catalog on the server it deleted the folder Catalog/Language.

Solution posted by buyer:

I did not do enough testing to see if others were deleted, but I decide to copy files singly until I got it working.

I recommend only copy and pasting single files, except for the xtremeshop folder, which can be copied complete to the server.

I used copy and paste and did not drag any folders across to be extra safe.

Here are the files to copy across in the order on screen (folders in Bold) They should be copied to the same folders on the server.

Catalog/Controller/Module featured.php

Catalog/Controller/Common header.php footer.php

Catalog/View/Theme/

Copy the completed Xtremeshop folder to Catalog/View/Theme on your web server.

When completed you should see the default and xtremeshop folders under Catalog/View/Theme/

Next copy two files

Catalog/View/Javascript/Jquery/nivo-slider/ jquery.nivo.slider.pack.js jquery.nivo.slider.js

Optionally copy over the Flags folder if you require it to Catalog/

You should now find that the Xtremeshop theme works when you select it in the Admin panel in Opencart.

Regards.

How to make category page full width (remove sidebar)?

Open:
catalog/view/theme/xtremeshop/css/stylesheet.css
Find following line:
#account-account #content, #account-success #content, #account-address_form #content, #account-address_list #content, #account-address-insert #content, #account-download #content, #account-edit #content, #account-address #content, #account-forgotten #content, #account-login #content, #account-newsletter #content, #account-order #content, #account-order-info #content, #account-password #content, #account-register #content, #account-return #content, #account-return #content, #account-return-insert #content, #account-return #content, #account-reward #content, #account-logout #content, #account-transaction #content, #account-wishlist #content, #product-product #content, #affiliate-login #content, #affiliate-register #content, #affiliate-account #content, #affiliate-edit #content, #affiliate-password #content, #affiliate-payment #content, #affiliate-tracking #content, #affiliate-transaction #content, #product-product #content, #product-category #content, #affiliate-forgotten #content { padding:0 0 7px 0px; width:540px; }

and remove:

#product-category #content, 

also replace:

#product-search #products-listing, #product-special #products-listing, #product-manufacturer-product #products-listing { width:780px;  }

for:

#product-category #products-listing, #product-search #products-listing, #product-special #products-listing, #product-manufacturer-product #products-listing { width:780px;  }

However I need to change the header colour which is currently white with dark grey shopping cart menu items. Where can I change this to for instance Black background and white menu items?

Header color you can change replacing filowing image:
catalog\view\theme\xtremeshop\image\bg-header.png
Font color you can change inside stylesheet.css:
#menu-top ul li a { color:#585858; }
#cart-widget { color:#8e8e8e; }
#cart-widget  a { color:#878787; }
#cart-widget  .link { color:#878787; }
#categories ul a:link, #categories ul a:active, #categories ul a:visited { color:#585858; }
#categories ul ul a:link, #categories ul ul a:active, #categories ul ul a:visited { color:#585858; }

We would like our related products to be visable all the time. Now the customer must kick on the Related Products to show them on the product page. How can we do that?

Open following file:

catalog/view/theme/xtremeshop/template/product/product.tpl
and just after following code:
<?php echo $tab_related; ?>
remove following class (but do not remove any DIV):
 class="toggle_container"

How to remove the “caption” on the home page slider (the text showing up when the pictures slide)?

Open following file:

catalog/view/theme/xtremeshop/template/module/slideshow.tpl

and remove (2 times):

title="<?php echo $banner['title']; ?>"

Open:

catalog/view/theme/xtremeshop/stylesheet/slideshow.css

and remove:

padding:5px 10px 5px 5px;

from ”.nivo-caption p”

How to display different background for different pages?

Open following file:
catalog\view\theme\xtremeshop\template\common\header.tpl

...and replace following code line:

body
for something like that:
body class="<?php echo $title; ?>"

Now, if title of your page is “Jeans” then you should paste following styling into catalog/view/theme/xtremeshop/css/stylesheet.css:

body.Jeans {  background-image:url("http://www.PATH TO IMAGE")!important; }

How to increase height of header?

Open:

catalog/view/theme/xtremeshop/stylesheet/stylesheet.css

find following selector:

#header-container { width:100%; height:93px; background:url('../image/bg-header.png') repeat-x; border-bottom:4px solid #000000; }
and increase height: parameter. You should also edit bg-header.png or just replace:
background:url('../image/bg-header.png') repeat-x;
for:
background:#ffffff;

How to remove “Shopping Cart: 0 item(s) – $0.00” from header?

Open following file:

catalog/view/theme/xtremeshop/template/common/header.tpl

and remove:

<?php echo $cart; ?>

How to remove “Add to cart” button from product page?

Open:

catalog/view/theme/xtremeshop/template/product/product.tpl
... and remove following code:
<div class="cart">
        <div class="quantity"><?php echo $text_qty; ?>
          <input type="text" name="quantity" size="2" value="<?php echo $minimum; ?>" />
          <input type="hidden" name="product_id" size="2" value="<?php echo $product_id; ?>" /><br />        
</div>
<input type="button" value=" " id="button-cart" class="button" />
<div class="clear" />
        <?php if ($minimum > 1) { ?>
        <div class="minimum"><?php echo $text_minimum; ?></div>
        <?php } ?>
</div>

When to contact Envato Support

Authors are experts on their own items, but if you're having trouble using the Marketplaces you should come straight to Envato Support.

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