An introduction to support on the Marketplaces

  • Envato staff look over every item before it can be sold on the Marketplaces.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Hands-on support for this item is provided by WEBNUS

They will respond to buyers' questions via the contact form on their profile.

Go to profile

Additional information from WEBNUS:

Support for my items includes:
  • Responding to questions or problems regarding the item and its features
  • Fixing bugs and reported issues
  • Providing updates to ensure compatibility with new software versions
Item support does not include:
  • Customization and installation services
  • Support for third party software and plug-ins

Common WordPress Installation Issues

Missing style sheet error when installing the theme

A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.

Frequently Asked Questions

I can’t install the yalin responsive modern business theme for some reason.. Some error message about css style file or other missing..

To solve the problem you need to unzip the file that you downloaded from themeforest and there you would find theme folder (Yalin-wp) and upload it via wordpress installer (Appearance -> Themes -> Upload). All need to work fine now

How do I activate the slider on the homepage?

Find layer slider or revolution slider in package and install one of them(every one that you want) Drag slider widget from Widgets and drop to Home Slider sidebar. For more information please read slider documentation.

Placing portfolio posts into categories does not seem to be doing anything on the portfolio page (when I click on print, or radio, all the the file thumbnails disappear). Are additional steps necessary to fix this issue?

Please use the lowercase for categories name and slug

When to contact Envato Support

Authors are experts on their own items, but if you're having trouble using the Marketplaces you should come straight to Envato Support.

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