An introduction to support on the Marketplaces

  • Envato staff look over every item before it can be sold on the Marketplaces.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Hands-on support for this item is provided by trippleS

They will respond to buyers' questions via email at tripplesworld@gmail.com.


Additional information from trippleS:

Support for my items includes:
  • Responding to questions or problems regarding the item and its features
  • Fixing bugs and reported issues
  • Providing updates to ensure compatibility with new software versions
Item support does not include:
  • Customization and installation services
  • Support for third party software and plug-ins

Frequently Asked Questions

I installed quickstart pack, after installed back-end working, but on the frontend, there’s just a blank screen.

Please, do a general solution on your php.ini file. Increase the default settings.

max_execution_time = 60

max_input_time = 180

memory_limit = 128M

I installed template only pack but home is blank / 500 error.

YbusiNess build with Gantry framework. When you want to installed template only pack then you have to installed gantry_joomla_framework-4.1.13.zip.

After installed make sure that you enable it from plugin manager.

After that installed RokNav menu and others extensions as you need.

How to update YbusiNess template from old to new one?

At first download latest YbusiNess bundle from themeforest

You can follow 2 procedure to update YbusiNess template.

1. Choose your desire template. If you are using Joomla 2.5 then collect template only pack j2.5 or you are using Joomla 3 then collect template only pack J3. Then install it from extension manager like you install a module or plugin

2. You just extract template only j25 or j3 pack and replace on templates\ts_ybiz folder.

How to change font type?

I used font-face property to call google fonts. Collect your fonts and paste it on templates fonts folder. Open templates\ts_ybiz\less\template.less file then you can see css code for font.

On variables.less file I made variables for body and heading fonts. @headingFonts : YanoneKaffeesatzLight; @bodyFont : pt_sansregular;

Body font called on template.less file line # 42 with the variable @bodyFont, Heading font on line # 47 and menu font line # 33 on menu.less @headingFonts

When to contact Envato Support

Authors are experts on their own items, but if you're having trouble using the Marketplaces you should come straight to Envato Support.

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