373 comments found

hi, I am trying to add a new layer to the “layer slider wp” plugin but everytime i try to add a background or logo it freezes. The slider has now completely gone from the home page where it once sat.

Any help would be appreciated

thanks

mad_dog

Hello! Please make sure that you have the latest theme and slider versions, also the wordpress. If you added new 3rd party plugins, please try to disable them and check the slider options. It sounds really strange.

thanks for your reply. I did receive a notice regarding a hack on the theme and was told to re install the theme.

If I do this will It overwrite all the content etc I have worked on?

Is it specific files that I need to replace from the newer theme version

thanks

mad_dog

Hello! If you did not make any changes in the theme code, you won’t loose anything, but if you did, the old files will be overwritten.

Why do I get this error on many pages

Fatal error: Call to undefined function mb_strlen() in /home/xx/public_html/wp-content/themes/gt3-wp-yellowproject/functions.php on line 386

mad_dog

Hello! It is a standard php “mb_strlen” function. Please contact your hosting provider regarding this issue.

My sidebar doesnt display on the store page as you have it displayed on the demo items page.

mad_dog

Hello! What is the link to your store?

Hi, demo_import.txt file does not import to layerslider. I cannot use the slider of theme. How can solve this problem?

mad_dog

Hello! Please send your site credentials and we will check it. You can send them via a contact form on my profile page http://themeforest.net/user/mad_dog

Default-user

I sent credentials, please check it.

mad_dog

We will get back to you via email

Hi! The theme works with Revolution Slider? Created 3 slides but only the first trim.

mad_dog

It 100% works with LayerSlider, it is mentioned in the theme description.

Default-user

That’s right. I have problem in Layer Slide. Every image I add burst shown on the site.

mad_dog

It sounds really strange, please provide your site credentials and we will check it. You can send them to support at gt3.zendesk.com

Hi. How to remove H1 tag in block “promo text” in additional text line?

mad_dog

Hello! Sure, you can do that in /core/shortcodes/promotext.php line:45

Hallo, ich liebe diese Thema und habe überlegt es zu kaufen aber, wenn ich diese ganzen Probleme jetzt hier lese, die Käufer mit diesen und auch anderen Themen haben und das bei $58, dann kaufe ich lieber kein Thema, schade. Mfg Oliver

mad_dog

Hello! Please get back to us in English.

Marc31 Purchased

Hi,

You say in your documentation if we want to make a slider like your demo one then to import “layer_slider_demo.txt”. We can’t find this file anywhere in the files we downloaded. Can you please help?

And i want that icon boxes could be clickable ? How can il do it ?

Thanks,

Regards

mad_dog

Hello! The structure of the slider has been changed, please use demo_import.txt file. Regarding the icon boxes, please post all tech related questions to our help forum at http://forums.gt3themes.com/ Thanks

Hello the images on my testimonials are not showing.

http://www.bhivelearning.com/about/

I have added images to the featured image.

http://snag.gy/7eaQU.jpg

Any idea how i can fix this?

mad_dog

Hello! The source URL is broken. Did you make any changes in the theme code?

Default-user

Hello.

No not that I know of. My site crashed and i had to restore the back up. If I reload the theme will if fix it? Will I lose all the work I have done or will it automatically reconfigure?

many thanks for our help

Nigel

mad_dog

Nigel! If you provide your wp-admin and ftp details we can check it for you. please send your site credentials via a contact form on our TF profile page.

alexc01 Purchased

Hi,

Is the theme compatible with the new WP 4.1.1 and Woocommerce 2.3?

Thanks!

mad_dog

It is compatible with WP 4.1.1 and we are working on the latest woocommerce support.

Default-user
alexc01 Purchased

Thanks!

mad_dog

Thanks for understanding.

Marc31 Purchased

Hi,

I’m trying to update the template of one of your shortcode (/core/shortcodes/iconboxes.php) in a child theme.

It seems that your theme does not allow to duplicate the same arborescence in a child theme without any issue.

Does that mean your function.php (and loader.php) are not compatible with a child theme ?

Please see below details of codex :

if (! function_exists (‘theme_special_nav’)) { theme_special_nav fonction () { / / Do something } }

Am i missing something in my actions ?

Thanks for your help

mad_dog

Hello! Can you please let me know your email address and I will send the update?

Default-user
Marc31 Purchased

Hello. thanks i’ve sent to you my email. Have you received it ?

mad_dog

Yes, we sent you the updated files.

alexc01 Purchased

Hi,

Checking our site’s mobile usability in Google Analytics, they suggest to fix an issue with the Viewport:

The page content is too wide for the viewport, forcing the user to scroll horizontally. Size the page content to the viewport to provide a better user experience.

The page content is 394 CSS pixels wide, but the viewport is only 320 CSS pixels wide. The following elements fall outside the viewport:

The element 23 falls outside the viewport. The element ? falls outside the viewport.

How can I fix this issue? Would it be possible to edit the pagination and set a the max width?

Thanks, Alex

mad_dog

Hello! Iphone5 has 320px width, you can check it here http://www.responsinator.com/?url=www.gt3themes.com%2Fwordpress-themes%2Fyellowproject%2F everything looks fine.

Default-user
alexc01 Purchased

Thanks for your reply. I see I did not get to paste the complete message as stated in Google Analytics. It’s refering to the pagination. The arrow button and in some cases the last page number falls outside the viewport. However, I found out that this is not part of the theme but it’s Woocommerce. Sorry to have bothered you.

mad_dog

It is ok ;)

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