117 comments found

How do I enable the ‘reviews’ section so people can review my products? It seems to have disappeared after updating versions of your theme.

www.CheerStraps.com

Thanks,

pixum

We have added text review on your site and haven’t found any problems http://cheerstraps.com/product/navy-cheer-straps/#comment-146

Can you describe in details, what issue do you have?

Thank you!

Hi,

I have a website like this: http://new.partnersinlaw.pl/ built with Yeti. I have some questions:

1. how to horizontally center logotype above main menu? 2. How to get rid of icons in main menu? 3. .Why this site looks bad when viewed on mobile device (iPhone5)? There is apparently some issue with menu in mobile version

I tried to use your support page, but no response so far.

Yeti is great anyway :)

pixum

Thank you so much!

What is your issue number sir? Anyway, I’ve created an issue for our support team, and we are working on it.

pixum

The easiest way – use Theme Options -> Menu section. Here you can remove logo from menu and change menu order. We highly recommend you to play with these options.

Thank you!

The Seperator with text is not working and the buttons wont allow me to change the size of trying to chose a specific style?

Default-user

ive already submitted a ticket on your support page.

pixum

Yes, we have received it, thank you, will answer you shortly!

hecyan Purchased

I just purchased this theme and it does not install completely. Does anybody has a step by step tutorial on how to install on wordpress. I have installed many but this one is giving me headaches. I noticed the dummy file is a .gz file, when I upload it it is giving me errors. Nothing on the author website. Thanks

pixum

Yes, sure we will send you detailed instructions if you contact us here http://www.irishmiss.com/support.html

Thank you!

I have this theme and I’m really struggling with it. Can you please tell me: 1. A list of shortcodes that I can use 2. Where I can find support that relates directly to the Yeti theme and not the others offered by this author.

pixum

Sure!

Please send us your issue here http://www.irishmiss.com/support.html and we will gladly help you. (please, be specific and include links or screens)

Thank you so much!

pixum

Forgot to mention that all issues are answered, let us know if you need any further assistance!

Thank you!

Hello, I’ve submitted two tickets on http://www.irishmiss.com/support.html and haven’t received a reply. My client is having issues with the website on Android devices. The website isn’t touch enabled for links or form fields. Is this a setting that i’ve missed? Thank you

pixum

Can you please specify your issue number?

Thank you so much!

Default-user

Thank you for the reply. Ticket ID is #1963

pixum

Forgot to mention that all issues are answered, let us know if you need any further assistance!

Thank you!

Here comes the Yeti update!

Yeti Version 2.0.0

  • Added Bootstrap 3.2.0 SCSS source files
  • Updated Bootstrap to latest 3.2.0
  • Updated Visual Composer 4.2.3
  • Updated Revolution Slider 4.5.95
  • Updated tons of Yeti DOM elements
  • Updated tons stylesheets
  • Improved CSS
  • Improved JavaScript
  • Improved page layouts
  • Improved 404 error handle to increase page load speed
vivant Purchased

How can i change the submit button text for the im_contactform ? Cant find it easily-there a way to do this, so i can change it from submit to go etc.. thanks

Default-user
vivant Purchased

? so that is a no ?

I cannot get the featured image to work. In the post I see a box representing the area where the image should be. I see the ALT and description showing and when I hover over the image the plus sign shows and when I click it then the featured image pop’s open and I can see it. Also most images I upload show a blank box. I can however embed an image into the post, just not featured image. I have spen the last 15 hours trying to figure this out. I am a paying customer so please help!

pixum

Sure, can you please send your issue and links here http://www.irishmiss.com/support.html

We will gladly help you!

Default-user

It has been FIVE days since you said you would help. I submitted the requested through the link you directed me to. If you refuse to help your customer you really should not be allowed to publish themes. Respond to my critical request for help ASAP or I will file formal complaints.

cjrisk Purchased

i just upgraded my site now but im lost some of my settings. The bar that goes across the top (which contains the navigation) on your site its grey, previously i had this in a light colour. How do i change this??

pixum

Can you please send your issue and links here http://www.irishmiss.com/support.html

We will gladly help you!

Hi, do you still provide support for Business Maker? Are you going to re-upload it on Themeforest? I’m asking this to find if it was discontinued or not. Many thanks!

pixum

We are not sure about getting it back to TF, but you can contact http://www.irishmiss.com/support.html for support.

Thank you!

amidei Purchased

Problem with quform…

When I insert any form make with quform plugin, the content of page show [raw] before the form and [/ raw] after the form.

The problem is presented in the articles and pages The problem does not show up in the widget.

example: http://www.a2web.it/test/?p=1

Thanks

pixum

Have sent you patch :)

amidei
amidei Purchased

Hello Maxwell … Your support has been quick and decisive. Many thanks for the collaboration. 5 stars for you! :-)

pixum

Thank you!

amidei Purchased

Hello sorry but i can not change theme styles. In the Style Manager, for example, when you select “Manage Style”, change a style and then save your changes have no effect. The only thing I can do is select a preset template but not to modify it to suit my needs.

I look forward to a welcome your support. I was already open a ticket. Thanks Andrea

amidei
amidei Purchased

Hello, i send the new email for you. Thanks!

amidei
amidei Purchased

Thank you for new file .. but…. :-( than we change any value the system accept the change but reset to default values … and we loose the previous changes

we wait for definitive solution .. thanks Andrea

pixum

Hope you have sent this to our support team, If so – they will help you further.

Thank you.

MY CATEGORY.PHP FILE IS EMPTY!!!!! YOU KEEP IGNORING MY SUPPORT REQUESTS. YOU SELL ME A BROKEN PRODUCT AND THEN IGNORE ME. YOU HAVE THE MONEY I PAID FOR A PRODUCT YOU REFUSE TO HELP ME WITH!!!!!!!!!!!!!!!!!!

Default-user

I already supplied this on my first ticket! This is soooo bad. There is no clear way to login to your support system…...it just allows me to create a new ticket?!? I was supposed to have this project launched for a client over a week ago, so due to your poor support I have an angry client!

Default-user

Did you just ignore the support request from 8 days ago?

no-thumbnail

Bought between 100 and 499 items
Has been a member for 1-2 years

psgerardi Purchased 8 days ago Flag

I cannot get the featured image to work. In the post I see a box representing the area where the image should be. I see the ALT and description showing and when I hover over the image the plus sign shows and when I click it then the featured image pop’s open and I can see it. Also most images I upload show a blank box. I can however embed an image into the post, just not featured image. I have spen the last 15 hours trying to figure this out. I am a paying customer so please help! pixum pixum Author 6 days ago Flag

Sure, can you please send your issue and links here http://www.irishmiss.com/support.html

We will gladly help you! Default-user psgerardi Purchased 19 hours ago Flag

It has been FIVE days since you said you would help. I submitted the requested through the link you directed me to. If you refuse to help your customer you really should not be allowed to publish themes. Respond to my critical request for help ASAP or I will file formal complaints.

pixum

Sir, we have 2 issues from you:

1) 2160: we have sent you patch yesterday

2) 2159: we have requested your WP credentials

Please reply on our support emails to get further assistance! Thank you.

rafferjr Purchased

Manual styling is not taking effect, please let me know how to fix this, is it a permissions issue from when the files were compressed?

pixum

Fixed and sent you a patch.

Thank you!

Default-user
rafferjr Purchased

can you resend the patch didnt receive it

amidei Purchased

Hello .. :-)

I have a problem with the function blog. It does not work in any way and when I select a page containing posts i see a white page.

I have done these tests: 1) disable all plugins (unsuccessfully) 2) Updated theme (unsuccessfully) 3) Updated wordpress 3.9 (unsuccessfully)

If i changing the theme with twenty fourteen (it works!)

thank you for support.

Andrea

pixum
pixum Author

Thank you, we have also received your issue, working on it!

Ibudi1 Purchased

Hi,

I can not customize the theme . For example, if I want to add a background image in the header , in ” Style Manager” => ” Header” , the ” Upload” button does not work … And if I want to change the color and I click on “Save Style” , the changes will not register. How do I edit the CSS easily for all the website?

Thanks, Emma

pixum
pixum Author

We have received your issue, working on it :)

Default-user
Ibudi1 Purchased

Thanks for your response , it looks it works good now ;)

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