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Hi guys, I need some help with your theme but cant seem to log into the support forum?
Many thanks for your purchase, much appreciated!
You can log here http://support.designarethemes.net/forums/
I have been trying but it says password isn’t correct, when I say forgot password it says the username and email or wrong in which they are not.
Basically I have to questions:
1. Where do you edit which email the contact form will go to?
2. Where do you edit the text for the contact form?
Lets fix your account on the support page for you can post your questions there. The main reason for that we use a support site, is because it’s searchable, while themeforest comments are not.
Please send me a email to email@example.com with your desired login details (user, pass, email) and i will setup a account for you.
Hope you can understand our reason for send all our buyers to the support page.
I already have an account but it wont recognise the username or email for forgot password.
Username: Utopia Creative
Thanks Ryan, i created a new account and send you the password by email. You can post your questions now. Best Regards
kindly before buy this template, is it support for images in menu ? (will I able to add a small image to the menu)
a waiting for your kind urgent replay
also kindly will it be updated and supported for the updated web browsers ?
Unfortunately on zap you can’t do it. You just can add images to the menu on smartbox or anya themes.
The theme works on all modern browsers and internet explorer 9/10/11.
want to buy the them but is the visual composer the most up to date?
This theme don’t have drag & drop page builder. All pages are built with Zap Shortcodes.
I purchased and set up your theme on Friday.
I encounter several Problems:
#1 Theme simply didn’t work (this error: http://www.experts-exchange.com/Software/Server_Software/Q_28402243.html)
#2 Cannot register to your support board
#3 You wont answer mails
#4 Found a fix (previous link), however, now I don’t have a menu
With any other theme everything works fine.
Thanks for your purchase!
This is strange, it should be working normally. We send all the support requests to our support page. If you still have issues in register in the support site, please send us a email to firstname.lastname@example.org with your desired login details (username, email and pass), we will setup a account for you.
Hi, I know why you didnt get my first emails, apparently somewhere it still says your support email is *.com… (btw. no error that the mail was not delivered, so whereever it went, it went through) well 4 days ago I wrote to the *.net, yet still no response. I have a broken theme and no support… I am a little frustrated..
I will see what the guys behind the support page haven’t answer your question yet, but please note that the support is closed at weekends.
I will keep you posted about this.
The support team already answered your question. Regards
Then I’d kindly ask you to send that mail again, because I did not receive it :-/
I bought your theme for my website,thats really nice.
now a day I have a problem,when I decide to update my wordpress to upper version(4.2.1) and I updated that to upper version,I cant see my shortcodes in my editor.
thats a very big problem for me and my website because I used shortcodes very much and I cant use it!
Please answer me and help to solve my problem soooooon
All the support for our themes is conduced to our support page.Please post your question here http://support.designarethemes.net and our support team will be happy to help you
Very poor implementation. Full of inline styles and dirty codes
The inline styles are needed for the Admin Panel options.
Sorry if you are not happy with the theme, our buyers don’t complain about our code, i think your are the first, we will try to improve it in future.
I bought your theme and many thanks again for your theme,I have some question:
1-we are living in Iran and we translated your theme,so we have problem with persian calendar in theme,I mean,the translator told me we can’t match persian calendar with upper version of wordpress!!(4.2.2)
2-Is your theme compatible with the latest version of wordpress(4.2.2)?
3-I need some educational film(s) for install ZAP theme on host.
All the support for our themes is conduced to our support page and it’s closed at the weekends. Please post your question here http://support.designarethemes.net/forums/ and our support team (at monday) will be happy to help you
Hi, Created a slider with the revolution slider and it’s only displaying 3 out of 4 of the slides. Do you have a fix or is this a plugin error? Thanks.
Hi, how do I register? It says I need a code. Thanks.
You need the purchase code, http://designarethemes.net/img/purchasecode.jpg
I have one question:
do you have any learning films,clips, or documents about powerful ZAP theme?
I need some helps for put and fit shortcodes together the shortcodes for my website,
for example see the numerical increment codes that they are next to each other so I cant do it in my website!(this is my request)
Sorry for the delay to answer your question.
All the support for our themes is conduced to our support page. Please post your question here http://support.designarethemes.net and our support team will be happy to help you
I’m having a problem with the mobile version of http://learningcurvepsych.com.au/. It is displaying quite a large amount of white space below the menu bar and before the content. How do I fix this?
Many thanks for your purchase, and sorry for the delay to answer your question , but we were on vacation.
Hi, I want to ask how to modify the mobile menu, by 1) hiding the word “MOBILE MENU” and just show the 3 bars icon 2) is it other style that I can adopt such the mobile menu popping from left to right ?
Can you tell me if the theme is compatible with visual composer ?
Thanks for your response,
Thanks for your interest on our work.
Unfortunately the theme is not ready yet to work with visual composer. The theme have your own shortcodes system, but not with visual page builder.
how can I update my theme?
Hi. I couldn’t login to your support forum. there was problem with my login.
On my website in the footer menu instead of having only few pages from FOOTER MENU I have links to ALL my pages.
please see the footer from these links:
I want the same menu to be shown on all pages as per here:
But I also have social media links in the footer?
and the last thing. On contact page the email form is broken and email field dropped one line down?
Sorry for the delay to answer your question but the support is closed at weekends. If you don’t posted your question on our support page yet, please do it, our support team will answer it asap.
If you still don’t have access to the support page, send us a email to email@example.com, we will setup a account for you.
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Use, by you or one client, in a single end product which end users can be charged for. The total price includes the item price and a buyer fee.
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