Discussion on ZAP - Responsive Multi-Purpose WordPress Theme

164 comments found

  • Bought between 50 and 99 items
  • Has been a member for 2-3 years
tali62 Purchased

Can u please tell me from where i am suppose to Change the “Zap option” into my site name… In my admin panel….Help me out…

Designare

Hi tali62,

Please post your question on our Support Forum and our support team will help you with this.

Regards

  • Bought between 50 and 99 items
  • Exclusive Author
  • Has been a member for 1-2 years
  • Sold between 1 and 100 dollars

Hi,I discovered that the theme does not work on browser IE7-8, this is a big problem, how do I fix it? I Do not understand why the theme works well on your site (http://designarethemes.com/themes/zap/) but if I install it dont work nomore.

I’m using WordPress 3.6.1 in Italian

Thank you

Designare

Hi Schiocco,

Many thanks for your purchase.

Yes there was a issue in the theme related to the internet explorer. It was fixed on version 1.2.3.

Please download the theme again and update it.

If you need more help from us, please post your question on our Support Forum and our support team will be happy to help you ;)

Best Regards

Schiocco

Ok thank you, how can i update without create again all my site?

Designare

Hi Schiocco,

You just need to replace all the theme files. Don’t worry your contents are stored in the database.

Regards

  • Has been a member for 0-1 years

Love your theme, but have one little issue. Is there a way to add fields to the default contact form (a Company-field & a Position-field)? And is it possible to integrate some kind of captcha?

Designare

Hi JeroenL,

Thanks for your interest on our work.

At the moment, the shortcode contact form don’t allow you to add more fields.

To do that you can use the CForms7 Plugin, it’s 100% compatible with our theme http://wordpress.org/plugins/contact-form-7/

Best Regards

  • Bought between 10 and 49 items
  • Denmark
  • Has been a member for 2-3 years

Hey, please take a look: http://col323webdesign.com/jeremywalker/books/

Why is my green button not align left like the rest?

Thanks, Mika

Default-user

Also, why isn’t my title being shown with the book “God’s Care for the Widow”?

Default-user

Hallo???

Designare

HI col323webdesign,

Please post your question on our Support Forum and our support team will see what’s happening.

Regards

  • Bought between 10 and 49 items
  • Exclusive Author
  • Has been a member for 4-5 years
  • United Kingdom

Hi,

The problem with the sub > sub has still not be resolved, if you have a 2 level menu the second sub menu does not align correctly when using the fixed menu.

Have you looked into this?

Designare

Hi greenapple,

Yes, this problem was fixed in previous updates.

Please update your theme.

Regards

  • Has been a member for 0-1 years

Hello,

Your theme has been good so far. We transferred to a new domain over the weekend and now the icon shortcodes are not working.

[item title=”COMMERCIAL” icon=”icon38_big”]

They were working great before.

Designare

Hi JRizzle,

Please post your question on our Support Forum and our support team will see what’s happening.

Regards

Default-user

I was able to fix this issue by disregarding the .svg extensions completely within admin-shortcodes.php and calling .png

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Where are your shortcode listings at? I can’t find them anywhere and have been looking for an hour.

Thanks.

Default-user

I see that you have an extensive shortcode explanation and it appears you can create shortcodes somewhere in the options but I have not found that. I did find the shortcode for your existing Service Balls, and when I put that exact code on my site, it looks nothing like the one you have and functions nowhere close to the same.

I’ve been working with this for a few hours and am growing exhausted from basic details like this so any help would be appreciated.

Default-user

You say that you have unlimited sidebars. Again, it tells me to go to Shortcodes>Sidebars>etc. There is no “Shortcode” option neither as a main option on the left nor as an internal page within any parent page in the backend.

Please help ASAP. I bought this theme with a pressing deadline but I’m feeling like I may need to get a refund if I can’t figure this theme out in the next 24 hours.

Designare

Hi friend,

Many thanks for your purchase.

Please post your questions on our Support Forum and our support team will be happy to help you!

Best Regards ;)

Default-user

You guys didn’t respond in a timely manner. I have found another template and would like my money back on this template. Please refund me the amount I paid and let me know your process. Thanks.

Designare

Hi cbentaylor,

We are sorry but in our Profile (http://themeforest.net/user/Designare) we say that “Support requests are being processed on business days from 14:00 to 19:00 (GMT +1) within 24/48h in the order they were received.” so we have answered your question in a timely manner :)

The system of the sidebars work perfectly, maybe it is a little different of other authors, but it work as well, and it’s more flexible for users. You can check zap documentation “11. Creating Sidebars” to learn how they work.

Regarding the refund, it’s not a themeforest policy.

Thanks for your patience and again if you need our help you just need to ask.

Best Regards

  • Bought between 100 and 499 items
  • Has been a member for 3-4 years
  • Turkey

I uploaded new version. I only backed up options. When the upload finished nothing worked. :(

Default-user

I followed the upgrading instructions.

  • Bought between 100 and 499 items
  • Has been a member for 3-4 years
  • Turkey
http://fonts.googleapis.com/css?family=Noto+Serif:400,700,400italic,700italic&subset=latin,latin-ext

I must add latin,latin-ext command but it is imposibble trough your panel I CAN NOT ADD a google font that supports my language like this I have a lot of language problems with fonts the themes I bought before has not got thesame problems

  • Bought between 100 and 499 items
  • Has been a member for 3-4 years
  • Turkey

I write your support forum too. It is to hard to add new web fonts to your theme. I am waiting an answer. I can not make my site.

Designare

Thanks jackal07, our support team will answer your question asap. Thanks for your patience.

Regards

  • Bought between 50 and 99 items
  • Has been a member for 4-5 years
0870711 Purchased

Support site down, any idea when you will be back online

Designare

It’s ok now. Thanks

  • Has been a member for 0-1 years

Hello, I have enjoyed using your themes with all the shortcodes available.

However, [partners] and [rp_style1 portfolio} shortcodes do not swipe on mobile views.

Any suggestions or fixes?

Designare

Both shortcodes are working well.

Please post your question on our Support Forum (http://support.designarethemes.com) and our support team will see what’s happening in your site.

Best Regards

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years
  • Spain
Marc2i Purchased

Hello,

When we install the theme, it gives an error, can you help us?

Parse error: syntax error, unexpected end of file in /wp-content\themes\zap-installable\header.php on line 1068

When we register into the support site, the system fail us, so I am writing here.

Regards,

  • Australia
  • Bought between 10 and 49 items
  • Has been a member for 2-3 years

Firstly,

Great theme. I have an issue that my menu items are not working when displayed in responsive mode on mobile.

I have the latest version of the theme.

Common issue? If so, what is the fix?

Cheers

simplesitedesigns

By not working, I mean when a menu item is selected, there is no response, ie it just stays on the current page.

Designare

Hi simplesitedesigns,

Many thanks for your purchase and sorry for the long time to answer your question.

Last time that we check it’s working well. Please post your question on our Support Forum (http://support.designarethemes.com) and our support team will see what’s happening. Provide us your site link.

Best Regards

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years
gnikos Purchased

Hi , i am adding 4 service balls in one page.In firefox the ball are correctly shown but in chrome and explorer not.Also how i could update the theme without loosing any data from my site?

Designare

Hi gnikos,

Sorry for the late reply.

We tested our live preview and it seems to work well.

Please post your question on our Support Forum and our support team will see what’s happening.

Best Regards

  • Bought between 10 and 49 items
  • Brazil
  • Has been a member for 1-2 years

Where do I edit the footer menu?

Home – Features – Shortcodes – Portfolio – Contacts

Designare

Hi william07,

Many thanks for your purchase and sorry for the late reply.

Please post your question on our Support Forum and our support team will will be happy to help you ;)

Best Regards

  • Bought between 10 and 49 items
  • Brazil
  • Exclusive Author
  • Has been a member for 2-3 years

Hi,

Is it possible in the projects shortcode order by RAND??

Tks

Designare

Hi mittestainer,

Many thanks for your purchase.

You can order your projects by title, date asc and desc, but not randomly, sorry.

Regards

mittestainer

Obrigado!!

Tenho mais uma dúvida! Como eu traduzo o Read More do shortcode Recents Posts?!

http://frutap.com.br/home-2/ -> no meu caso em Últimas Notícias e últimas Receitas

Obrigado

Designare

Olá mittestainer,

A nossa equipa de suporte poderá ajudar-te com esta questão. Por favor coloca a tua pergunta no nosso Support e a equipa de suporte irá ajudar-te com todo o gosto.

Cumprimentos ;)

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Hi, I purchased ZAP and installed on my website. I can’t get google to index my pages. It appears that there is some kind of bug/error in the code somewhere affecting the search engine bots. Also the page doesn’t work correctly with IE8 and I saw where the authors recommended downloading the update and installing. For some strange reason I’m unable to do so as it does show in my account as having purchased, but I have the paper to prove it – (so odd). the url is www.thelynk.com

How do I add text to the black expandable area at the top above the social icons. There is a ”+” in the right corner that expands it.

Thanks

Designare

Hi anansi22,

When you buy the theme a “PURCHASED” word appear in you name when you post something here.

Please contact themeforest support to see what’s happening.

Best Regards

  • Bought between 50 and 99 items
  • Has been a member for 4-5 years

Hi;

I have purchased the theme. First congratulations !!!

I have a problem with IE8, the main slider and the menu is not working. I have the version 1.2.2

If i update to version 1.2.3 i will solution it? Could you please tell me which files i need to modify? I have custom theme and i don’t want to lost my customization.

Thanks and sorry for my english !

Designare

Hi ingennia,

Many thanks for your purchase!

Please post your question on our Support Forum and our support team will be happy to help you ;)

Best Regards

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years
  • Indonesia

Nice Design website, but I have problem with IE8. I expect if you update this website and I waiting for version HTML.

Designare

Hi jovin1973,

We think that the theme is working well on ie8 but we will check it anyway.

If everything is goes as normal, the html version will be released next week.

Best Regards

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