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this is one of the WORST support I have experienced by any Theme Developers… It was my mistake that I read similar issues of support from previous buyers, but still bought this theme… I strongly recommend everyone NOT to consider buying this theme… in hours of installation, it CRASHED, and there is NO response to my repeated request to rectify that…
First of all many thanks for your purchase, we truly appreciate it!
Now regarding your comment, we think that you don’t need to speak in that way. If you have any problem with the theme, we are here to help you, but, like we have announced in our Profile Page
“Support requests are being processed on business days from 14:00 to 19:00 (GMT +1) within 24/48h in the order they were received.”
So, please have a little of patience and post your question on Support Forum and our support team will see what’s happening.
If you already post your questions there, our support team will answer your questions as soon as possible.
Its laudable, that you can suggest me “not to speak in this way, and have patience, because its a weekend”… please see your Support Forum, where you have answered and resolved queries of buyers who posted their complaints after me… and mine is still NOT addressed, answered or resolved. This is NOT customer-service. If you are encountering a problem, or working on it, at least REPLY and keep us INFORMED that you are working on it… Until NOW there has been ZERO response on my query from your end… while you have addressed other queries, which were posted after mine…
All your questions were answered on our support page. Regards
I have a problem with IE8,IE9,IE10,IE11, the main menu, logo and lots of the things is not working properly on home and inner pages, what m supposed to do, reply asap
Last time that we check the theme, he didn’t have any problems on internet explorer (unless certain features don’t work in the same way that in other modern browsers).
Anyway we will check it again and return here to give you a feedback.
Hi! Like some others, I also am not able to get the contact form working. I have entered the correct info and after sending message with the form it says “message sent successfully” but the message never arrives.
Have i done a wrong setting or is the contact for just wrecked? Please don’t just tell me to use another contact form plugin…
Of course you don’t need to use other contact form plugin! Our contact form shortcode is working well, maybe it needs some small adjustments due to some especification in some servers.
Please post your question on our Support Forum and our support team will see what’s happening. Provide us the access to it, site link, wp login details and ftp account, in case we need it.
Hi there, i wanted to know whether,
1.whether you can change the green colour layout to any colour of choice
2. Place a 180×180 logo
3. Is it easy to make the animation header as a beginer like myself to html coding via wordpress
4. Can i place 8 or 12 recent work on the homepage instead of only 4
btw the template looks awesome, and well put together congratulations . How long did it take you guys to make the template and how many people worked on it
Sorry for the delay to answer your comment, but we have a lot of work!
So, regarding your questions.
1/2 ) Yes you can
3) Yes it’s no so difficult to do, check some tutorials at coddrops
4) Yes you can. If you choose the recent projects without slider you can choose how many projects you want to show, and how many you want per line.
Yop this is a big project, 3months of hard work
Thanks, i wanted to also ask, cause im having problems with sizing the recent project thumbnail. Whats the actual size of thumbnail, cause everytime i upload an image its either stretched, or doesnt fit properly in the thumbnail. Also, whenever i try to enable the twitter scrollbar, my page becomes white and displays nothing, i entered the right twitter api details and twitter username url, but still nothing
Many thanks for your purchase.
For a more effective support, please post your questions on our Support Forum and our support team will be happy to help you.
Hi this theme its great! have a question.
I can remove the home slider and replace it with another from code or Childtheme?
Bad Service !
Sorry for the delay to answer your question.
What you need from us, we don’t understand. Please check the image that you passed us, she have a corrupted link.
For a better support, please post your question on our Support Forum and our support team will be happy to help you!
Hi, I have this problem:
Warning: require_once(/home/public/internet/novaprint/mia/wp-content/themes/zap-installable/lib/functions/general.php) [function.require-once]: failed to open stream: No such file or directory in /home/public/internet/novaprint/mia/wp-content/themes/zap-installable/functions.php on line 120
Fatal error: require_once() [function.require]: Failed opening required ’/home/public/internet/novaprint/mia/wp-content/themes/zap-installable/lib/functions/general.php’ (include_path=’.:/usr/share/php:/usr/share/pear’) in /home/public/internet/novaprint/mia/wp-content/themes/zap-installable/functions.php on line 120
Can you help me?
Yes we can, please post your question on our Support Forum and our support team will see what’s happening. Provide us the link to your site and the login details. Use the Private Text.
This theme does not support filter by category at a blog page.
The most basic thing is not included. Very dissapointed with my purchase. Not to mention that this theme is not easy to work with. ZAP should be removed from themeforest. Sorry guys
Sorry if is not of your liking. We try to do our best. Thanks for your purchase.
I agree with the other owners that the support is far from good. The recommendation was to get support from Designare’s support forum. I go there they say come back to themeforest and download version 1.3 of the Zap theme; well on themeforest there is only 1.2 available, so what am I supposed to do now? My site has multiple issues because 1.2 is very buggy and these guys are dancing around the issues, tossing out apologies, rather than growing a pair and dealing with it.
..frustrating. I will not purchase from these guys again.
Thanks for your purchase.
Regarding your comment, we truly sorry about this misunderstanding, and we apologize too for the way our support team dealt with the situation with you.
Please send an email to firstname.lastname@example.org with your questions and we will address them personally.
Thanks for your understanding on this.
How do I get rid of the + sign in the top right of the website?
You can disable the top panel functionality on the Zap Options -> Top Contants -> Enable Top Panel
There is carousel for Recent Projects
There is carousel for Clients
But I cannot find how to make custom carousel for products from Woo commerce, is there any option to make custom carousel to feature 4 products on home from Woo products?
The wooCommerce plugin already have that. Try the recent products shortcode.
Having trouble with my website
I’m getting the error:
Warning: Invalid argument supplied for foreach() in /home/chalad/public_html/wp-content/themes/zap-installable/functions/admin-shortcodes.php on line 1333
This is a strange error. Please post your question on our Support Forum and our support team will see what’s happening. Provide us the link to your site and the login details.
so far I had no issues with your nice template but I wonder which code I have to remove to get rid of the “Slide-Down-+”-Feature on top right. I don’t want to use it so I would like to remove it.
Thank you very much for your support in advance.
You can disable that feature on Zap Options -> Top Contents -> Enable Top Panel
Hope that’s help!
Thank you very much! Works fine now!
Does the theme support wordpress 3.8 ? Can I update WP without any problems?
Yes it’s compatible with the latest version of the wordpress
I have been trying to get a simple answer since week and a half and never got a reply. I got a reply to one question fair enough. But my client is asking to simply link some copy and icon to contact page and nothing. All the other themes I have bought have been pretty good in response. Your themes look good but support is not. Which leaves me looking like a fool.
Sorry for the delay to answer your question. One of our team member take a few days out of the office and we are not able to answer all the requests from our buyers in normal time.
All is running well now and your question will be answered right now.
Thanks for your understanding.
Hey, quick question. Your short code for contact form does not allow to send a from email address, so whenever an email is sent from that form it says <> as the receiver, which is not ideal since there is not email address to answer to.
What should I do?
All the support for our themes is conduced to our support page. Please post your question on our Support and our support team will be happy to help you.
Good morning. Thanks for your work. I just installed your theme in Wordpress 8.1. If I turn on Top Panel, but I cross my widget does not open. If I disable the cross remains. How to remove this cross and this function without using the ePanel because it does not work. thank you
All the support for our themes is conduced to our support page. Please post your question on our Support and our support team will see what’s happening.
Another question please : can you tell me how to use LayerSlider Wp without taking all the width of the page. I indicate a width of 1000px and puts an image 1000px wide but it remains in full screen width. The boxed option is not aesthetic.
Hi again arnolyon,
You can check the documentation of the Layer Slider. You can find it inside the download package -> Plugins -> Layer Slider -> Documentation.
This is a great theme, can you please advise how to change the theme to the boxed version. In admin I have tried to do this, however it does not change to the boxed version. Any advice would be appreciated.
Yes you can change the site layout in the Zap Options, Body Layout Type.
All the support for our themes is conduced to our support page. If you experience any issue there, please post your question on our Support and our support team will see what’s happening.
One of the worst support in the age of internet world.. they are just keen to make money and not to give support we have asked queried many times but they never seems to answer and when they answer here they say raise a ticket on our domain and if we raise ticket there, same problem.
i have already raise a ticket here http://support.designarethemes.com/?topic=zap-theme-falls-over-with-various-syntax-error and waiting for the answer since long.
can you please help?
Sorry for the delay to answer your question. My support team will answer your question asap.
Congratulations for your work.
I want to know how to translate with WPML :
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Thanks a lot
All the support for our themes is conduced to our support page. Please post your question on our Support Forum (http://support.designarethemes.com) and our support team will be happy to help you.
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