Discussion on ZAP - Responsive Multi-Purpose WordPress Theme

170 comments found

  • Bought between 10 and 49 items
  • Has been a member for 0-1 years

this is one of the WORST support I have experienced by any Theme Developers… It was my mistake that I read similar issues of support from previous buyers, but still bought this theme… I strongly recommend everyone NOT to consider buying this theme… in hours of installation, it CRASHED, and there is NO response to my repeated request to rectify that…

Designare

Hi ideasinf,

First of all many thanks for your purchase, we truly appreciate it!

Now regarding your comment, we think that you don’t need to speak in that way. If you have any problem with the theme, we are here to help you, but, like we have announced in our Profile Page

“Support requests are being processed on business days from 14:00 to 19:00 (GMT +1) within 24/48h in the order they were received.”

So, please have a little of patience and post your question on Support Forum and our support team will see what’s happening.

If you already post your questions there, our support team will answer your questions as soon as possible.

Best Regards

Default-user

Its laudable, that you can suggest me “not to speak in this way, and have patience, because its a weekend”… please see your Support Forum, where you have answered and resolved queries of buyers who posted their complaints after me… and mine is still NOT addressed, answered or resolved. This is NOT customer-service. If you are encountering a problem, or working on it, at least REPLY and keep us INFORMED that you are working on it… Until NOW there has been ZERO response on my query from your end… while you have addressed other queries, which were posted after mine…

Designare

All your questions were answered on our support page. Regards

  • Bought between 100 and 499 items
  • Has been a member for 2-3 years
tali62 Purchased

I have a problem with IE8,IE9,IE10,IE11, the main menu, logo and lots of the things is not working properly on home and inner pages, what m supposed to do, reply asap

Designare

Hi tali62,

Last time that we check the theme, he didn’t have any problems on internet explorer (unless certain features don’t work in the same way that in other modern browsers).

Anyway we will check it again and return here to give you a feedback.

Best Regards

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years

Hi! Like some others, I also am not able to get the contact form working. I have entered the correct info and after sending message with the form it says “message sent successfully” but the message never arrives.

CODE HERE: [contact_form email=”info@kingstonfencing.com.au” subject=”CUSTOMER ENQUIRY” name_error=”Please enter a valid Name” email_error=”Please enter a valid Email” message_error=”Please enter a valid Message” success_message=”Email sent successfully” unsuccess_message=”An error has occurred”]

Have i done a wrong setting or is the contact for just wrecked? Please don’t just tell me to use another contact form plugin…

Designare

Hi alphapress,

Of course you don’t need to use other contact form plugin! Our contact form shortcode is working well, maybe it needs some small adjustments due to some especification in some servers.

Please post your question on our Support Forum and our support team will see what’s happening. Provide us the access to it, site link, wp login details and ftp account, in case we need it.

Best Regards

  • Attended a Community Meetup
  • Australia
  • Has been a member for 4-5 years
  • Sold between 100 and 1 000 dollars
  • Exclusive Author
  • Bought between 10 and 49 items

Hi there, i wanted to know whether,

1.whether you can change the green colour layout to any colour of choice

2. Place a 180×180 logo

3. Is it easy to make the animation header as a beginer like myself to html coding via wordpress

4. Can i place 8 or 12 recent work on the homepage instead of only 4

btw the template looks awesome, and well put together congratulations :). How long did it take you guys to make the template and how many people worked on it

Designare

Hi ShaieDesigns,

Sorry for the delay to answer your comment, but we have a lot of work!

So, regarding your questions.

1/2 ) Yes you can

3) Yes it’s no so difficult to do, check some tutorials at coddrops ;)

4) Yes you can. If you choose the recent projects without slider you can choose how many projects you want to show, and how many you want per line.

Yop this is a big project, 3months of hard work :)

Best Regards

ShaieDesigns

Thanks, i wanted to also ask, cause im having problems with sizing the recent project thumbnail. Whats the actual size of thumbnail, cause everytime i upload an image its either stretched, or doesnt fit properly in the thumbnail. Also, whenever i try to enable the twitter scrollbar, my page becomes white and displays nothing, i entered the right twitter api details and twitter username url, but still nothing

Designare

Hi ShaieDesigns,

Many thanks for your purchase.

For a more effective support, please post your questions on our Support Forum and our support team will be happy to help you.

Best Regards

  • Bought between 1 and 9 items
  • Has been a member for 3-4 years
  • Referred between 1 and 9 users

Hi this theme its great! have a question. I can remove the home slider and replace it with another from code or Childtheme?

Example: http://i43.tinypic.com/msk6zd.jpg

Thanks

Default-user

Bad Service !

Designare

Hi marketerone,

Sorry for the delay to answer your question.

What you need from us, we don’t understand. Please check the image that you passed us, she have a corrupted link.

For a better support, please post your question on our Support Forum and our support team will be happy to help you!

Best Regards

  • Bought between 10 and 49 items
  • Has been a member for 4-5 years

Hi, I have this problem:

Warning: require_once(/home/public/internet/novaprint/mia/wp-content/themes/zap-installable/lib/functions/general.php) [function.require-once]: failed to open stream: No such file or directory in /home/public/internet/novaprint/mia/wp-content/themes/zap-installable/functions.php on line 120

Fatal error: require_once() [function.require]: Failed opening required ’/home/public/internet/novaprint/mia/wp-content/themes/zap-installable/lib/functions/general.php’ (include_path=’.:/usr/share/php:/usr/share/pear’) in /home/public/internet/novaprint/mia/wp-content/themes/zap-installable/functions.php on line 120

Can you help me?

Designare

Hi miapontano,

Yes we can, please post your question on our Support Forum and our support team will see what’s happening. Provide us the link to your site and the login details. Use the Private Text.

Best Regards

  • Bought between 10 and 49 items
  • Has been a member for 4-5 years
  • Hungary

This theme does not support filter by category at a blog page. The most basic thing is not included. Very dissapointed with my purchase. Not to mention that this theme is not easy to work with. ZAP should be removed from themeforest. Sorry guys

Designare

Sorry if is not of your liking. We try to do our best. Thanks for your purchase.

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

I agree with the other owners that the support is far from good. The recommendation was to get support from Designare’s support forum. I go there they say come back to themeforest and download version 1.3 of the Zap theme; well on themeforest there is only 1.2 available, so what am I supposed to do now?

My site has multiple issues because 1.2 is very buggy and these guys are dancing around the issues, tossing out apologies, rather than growing a pair and dealing with it.

..frustrating. I will not purchase from these guys again.

Designare

Hi anansi23,

Thanks for your purchase.

Regarding your comment, we truly sorry about this misunderstanding, and we apologize too for the way our support team dealt with the situation with you.

Please send an email to designarethemes@gmail.com with your questions and we will address them personally.

Thanks for your understanding on this.

Best Regards

  • Bought between 100 and 499 items
  • Has been a member for 5-6 years

How do I get rid of the + sign in the top right of the website?

Designare

Hi huntingsquare,

Thanks for your purchase.

You can disable the top panel functionality on the Zap Options -> Top Contants -> Enable Top Panel

Best Regards

Default-user

Thanks.

  • Bought between 10 and 49 items
  • Has been a member for 4-5 years

There is carousel for Recent Projects There is carousel for Clients

But I cannot find how to make custom carousel for products from Woo commerce, is there any option to make custom carousel to feature 4 products on home from Woo products?

Designare

Hi ivancosic,

Thanks for your purchase.

The wooCommerce plugin already have that. Try the recent products shortcode.

Best Regards

  • Australia
  • Bought between 10 and 49 items
  • Has been a member for 1-2 years

Having trouble with my website

I’m getting the error: Warning: Invalid argument supplied for foreach() in /home/chalad/public_html/wp-content/themes/zap-installable/functions/admin-shortcodes.php on line 1333

Please help! :(

Designare

Hi Chaladmarketing,

Many thanks for your purchase.

This is a strange error. Please post your question on our Support Forum and our support team will see what’s happening. Provide us the link to your site and the login details.

Best Regards

  • Bought between 1 and 9 items
  • Germany
  • Has been a member for 0-1 years

Hey there,

so far I had no issues with your nice template but I wonder which code I have to remove to get rid of the “Slide-Down-+”-Feature on top right. I don’t want to use it so I would like to remove it.

Thank you very much for your support in advance.

Bye Ben

Designare

Hi Ben,

Many thanks for your purchase.

You can disable that feature on Zap Options -> Top Contents -> Enable Top Panel

Hope that’s help!

Best Regards ;)

Default-user

Thank you very much! Works fine now!

  • Bought between 1 and 9 items
  • Germany
  • Has been a member for 0-1 years

Does the theme support wordpress 3.8 ? Can I update WP without any problems?

Designare

Hi benediktator,

Yes it’s compatible with the latest version of the wordpress ;)

Regards

  • Bought between 50 and 99 items
  • Has been a member for 6-7 years
keano Purchased

I have been trying to get a simple answer since week and a half and never got a reply. I got a reply to one question fair enough. But my client is asking to simply link some copy and icon to contact page and nothing. All the other themes I have bought have been pretty good in response. Your themes look good but support is not. Which leaves me looking like a fool.

Designare

Hi keano,

Sorry for the delay to answer your question. One of our team member take a few days out of the office and we are not able to answer all the requests from our buyers in normal time.

All is running well now and your question will be answered right now.

Thanks for your understanding.

Best Regards

  • Bought between 50 and 99 items
  • Denmark
  • Has been a member for 2-3 years

Hey, quick question. Your short code for contact form does not allow to send a from email address, so whenever an email is sent from that form it says <> as the receiver, which is not ideal since there is not email address to answer to.

What should I do?

Thanks, Mika

Designare

Hi col323webdesign,

Many thanks for your purchase.

All the support for our themes is conduced to our support page. Please post your question on our Support and our support team will be happy to help you.

Best Regards

  • Bought between 50 and 99 items
  • Has been a member for 3-4 years

Good morning. Thanks for your work. I just installed your theme in Wordpress 8.1. If I turn on Top Panel, but I cross my widget does not open. If I disable the cross remains. How to remove this cross and this function without using the ePanel because it does not work. thank you

Designare

Hi arnolyon,

Many thanks for your purchase.

All the support for our themes is conduced to our support page. Please post your question on our Support and our support team will see what’s happening.

Best Regards

  • Bought between 50 and 99 items
  • Has been a member for 3-4 years

Another question please : can you tell me how to use LayerSlider Wp without taking all the width of the page. I indicate a width of 1000px and puts an image 1000px wide but it remains in full screen width. The boxed option is not aesthetic.

Designare

Hi again arnolyon,

You can check the documentation of the Layer Slider. You can find it inside the download package -> Plugins -> Layer Slider -> Documentation.

Best Regards

  • Bought between 100 and 499 items
  • Has been a member for 5-6 years

This is a great theme, can you please advise how to change the theme to the boxed version. In admin I have tried to do this, however it does not change to the boxed version. Any advice would be appreciated.

Designare

Hi antoniomac,

Many thanks for your purchase.

Yes you can change the site layout in the Zap Options, Body Layout Type.

All the support for our themes is conduced to our support page. If you experience any issue there, please post your question on our Support and our support team will see what’s happening.

Best Regards

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

One of the worst support in the age of internet world.. they are just keen to make money and not to give support we have asked queried many times but they never seems to answer and when they answer here they say raise a ticket on our domain and if we raise ticket there, same problem.

i have already raise a ticket here http://support.designarethemes.com/?topic=zap-theme-falls-over-with-various-syntax-error and waiting for the answer since long.

can you please help?

Designare

Hi FireDaemon,

Thanks for your purchase.

Sorry for the delay to answer your question. My support team will answer your question asap.

Best Regards

  • Bought between 50 and 99 items
  • Has been a member for 3-4 years

Good morning.

Congratulations for your work.

I want to know how to translate with WPML : Subscribe our Newsletter ENTER YOUR EMAIL HERE Subscribe button Send button in Contact

Thanks a lot

Designare

Hi arnolyon,

All the support for our themes is conduced to our support page. Please post your question on our Support Forum (http://support.designarethemes.com) and our support team will be happy to help you.

Best Regards

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