Discussion on ZEN | Creative Multipurpose WordPress Theme

29 comments found

  • Bought between 10 and 49 items
  • Has been a member for 4-5 years

Lacking a support forum seems counter productive. Obviously, with forums, buyers of the theme can usually find their answers on the forums without having to submit a ticket.

ThemeREX

Hi,

You are probably right, however we are already considering an option of launching the public support forum.

Thanks

  • Bought between 10 and 49 items
  • Has been a member for 4-5 years

I’ve been trying to submit a ticket but your site is timing out. Thanks, btw for fixing the slider issue. I have one other question, I input shortcode for portfolio on the homepage and the “our work” page and set it to 3 columns but it’s only showing 2 columns.

hankeester

Also, I’m trying to add a block image which I believe is the shortcode “gap”. The instructions aren’t that clear and I’m not understanding how to create that image in a post.

hankeester

In your instructions it say’s a post type parallax….it really doesn’t make much sense on how to do this, am I missing something?

ThemeREX

the link http://themerex.net/?p=163/#tickets works fine, plz try again

thanks

hankeester

working now. I submitted two tickets

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Hi,

I’m having issues with the background pattern option from the right side panel of the page. I don’t want any pattern but I do want it in a different color. How can I change that? I tried changing the background image to white or the background color but it’s not changing anything.

Also, what’s the size specifications for the background images when using parallax?

Thanks.

ThemeREX

Hi,

Please, use our support system. Just click on banner “Support Sys” on the item page and get qualified help from our support operators.. Enter your purchase key and fill out the ticket form.

Thanks

Default-user

Where can i get the purchase key?

Default-user

nevermind, i just found it.

ThemeREX

Good for you) You can find any instructions in the Support section. Thanks

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Hi,

Also, is there a way to make the gallery bigger? I’m using the gallery format on some of my portfolio items but it’s not showing the entire image… i’ve also noticed that if I use the standard format, I can click on the image and it goes to a lightbox where I can enlarge the image but that’s not available when using the gallery format.

Thanks

ThemeREX

Hi,

Please, use our support system. Just click on banner “Support Sys” on the item page and get qualified help from our support operators.. Enter your purchase key and fill out the ticket form.

Thanks

Default-user

Where can i get the purchase key?

ThemeREX

please, check out our support info support info (the paragraph “How to find a purchase key”)

  • Bought between 10 and 49 items
  • Has been a member for 4-5 years

Do you know when you’ll release an update for the bug fix on the portfolio page? It’s not pulling from the categories correctly..

ThemeREX

We apologize for the inconveniences we have caused. We’ll definitely fix it in the nearest future. Thanks

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
hyde014 Purchased

I’m having some problems with this theme – little quirks here and there but overall i really love it. Please answer my two pending support tickets – I cannot get google analytics to track anything and the gallery photo posts are repeating themselves on my blog page incorrectly.

Default-user
hyde014 Purchased

forgot to mention www.touchtheroad.com

ThemeREX

Hi,

Our support operator is processing your request. You’re gonna have to have a little.

Thank you.

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years

Is it possible to make the header and the backgrounds between parallax’s black…does the theme have a dark skin? Thanks!

ThemeREX

Hello,

The theme doesn’t have a dark skin, but it’s not a problem to change the background color

Thanks

  • Bought between 10 and 49 items
  • Has been a member for 4-5 years

Buyers, the filtering on the categories for the portfolio does not work properly on this theme. The author states it will be fixed in the future but that was a month ago.

ThemeREX

Hello,

The update is ready, and we are going to upload it right now. You should be expecting the new version by tomorrow. Please, accept our apology for the delay.

hankeester

what’s the status on this?

ThemeREX

Hi,

Like I wrote you, Ver 1.3 has been uploaded on TF. Expecting approval from the reviewer.

Checking time is always different, depending on how much work a reviewer has.

ThemeREX

done

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
Daudi Purchased

From some reason the testimonial slider is suddenly not able to pick up posts. Is this a compatibility issue with latest version of WordPress?

ThemeREX

Hi,

Please, use our support system. Just click on banner “Support Sys” on the item page and get qualified help from our support operators.. Enter your purchase key and fill out the ticket form. All information on the work of our support team you will find in the Support section on the theme page. Thanks

by
by
by
by
by
by