An introduction to support on the Marketplaces
- Envato staff look over every item before it can be sold on the Marketplaces.
- Technical items contain help files to introduce you to the item and its components.
- Authors can choose to support their items but this is optional and may vary.
Hands-on support for this item is provided by polcoder
Frequently Asked Questions
Do I have to pay for updates?
No you don’t! All future updates are free of charge.
Do you offer theme installation support?
Theme installation is very easy, however I understand that not everyone is a computer geek. So if you will get any problems with installation just let me know your store back-office and FTP access. All you need is to istall fresh copy of prestashop.
Do you plan to add new modules / features into theme?
Yes, I am currently working on few improvements and some of them are already included so you will be able to download them when they will be ready.
I have an idea how to improve your theme!
Great, I am open for all ideas. If your idea will be useful for all customers than I will do my best to include it into package as soon as possible.
How can I contact you?
You can contact me directly by contact form located in my Profile. You can also use a ticket system on polcoder.ticksy.com (it is strongly recommended if you have any problems with theme).
Does the package contain your demo store data like products with images, banners, etc?
No. The package which you get from themeforest is a fully functional theme. But it is up to you to fill your store with products, images and so on.
Do you offer theme customization?
Yes, customization is possible however this kind of job is paid. If you want to know the price for your special requirement than create a ticket on polcoder.ticksy.com
When to contact Envato Support
Authors are experts on their own items, but if you're having trouble using the Marketplaces you should come straight to Envato Support.