An introduction to support on Envato Market
- Envato staff look over every item before it can be sold on Envato Market.
- Technical items contain help files to introduce you to the item and its components.
- Authors can choose to support their items but this is optional and may vary.
Author support for this item
The author of this item, polcoder, will respond to buyers’ questions and provide limited support through their own support system.
Additional information from polcoder:
Support is provided only by http://polcoder.ticksy.com/Support for my items includes:
- Theme installation services
- Responding to questions or problems regarding the item and its features
- Fixing bugs and reported issues
- Providing updates to ensure compatibility with new software versions
- Support for third party software and plug-ins
Frequently Asked Questions
Do I have to pay for updates?
No you don’t! All future updates are free of charge.
Do you offer theme installation support?
Theme installation is very easy, however I understand that not everyone is a computer geek. So if you will get any problems with installation just let me know your store back-office and FTP access. All you need is to istall fresh copy of prestashop.
Do you plan to add new modules / features into theme?
Yes, I am currently working on few improvements and some of them are already included so you will be able to download them when they will be ready.
I have an idea how to improve your theme!
Great, I am open for all ideas. If your idea will be useful for all customers than I will do my best to include it into package as soon as possible.
How can I contact you?
You can contact me directly by contact form located in my Profile. You can also use a ticket system on polcoder.ticksy.com (it is strongly recommended if you have any problems with theme).
Does the package contain your demo store data like products with images, banners, etc?
No. The package which you get from themeforest is a fully functional theme. But it is up to you to fill your store with products, images and so on.
Do you offer theme customization?
Yes, customization is possible however this kind of job is paid. If you want to know the price for your special requirement than create a ticket on polcoder.ticksy.com
When to contact Help Team
Authors are experts on their own items, but if you're having trouble using Envato Market you should come straight to Help Team.