An introduction to support on Envato Market
- Envato staff look over every item before it can be sold on Envato Market.
- Technical items contain help files to introduce you to the item and its components.
- Authors can choose to support their items but this is optional and may vary.
Hands-on support for this item is provided by eneaa
Common WordPress Installation Issues
Missing style sheet error when installing the theme
A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.
Frequently Asked Questions
Is this theme compatible with WordPress 3.2?
Yes, my demo site is WordPress 3.2
What type of Video formats are supported?
It supports playback of any format the Adobe Flash Player and HTML5 browsers can handle (FLV, H.264, MP4 , VP8, WebM). Also YouTube videos.
What version of PHP I need?
Where I can download the JWPlayer folder ?
Here: http://cl.ly/8SI6 And within the documentation is how to upload
Can you send me the Wordpress Import File (XML)?
Yes, here http://cl.ly/AS6P
When to contact Envato Support
Authors are experts on their own items, but if you're having trouble using Envato Market you should come straight to Envato Support.