Hi, I posted a comment 12 days ago and haven’t heard anything from you yet, so I just wanted to check whether you’ve had a chance to look into it or not. I understand that you must be very busy with all the comments on here but I’ve seen that 2 or 3 other people have found the same issue that I have. Do you know what’s causing this problem?
I’d really appreciate it if you could reply as soon as possible, even if it’s just to say that you don’t know how to fix it. I use the zig zag theme for my main website and can’t afford to have the portfolio broken – it’s the most important page on our website.
I’ve been a satisfied customer so far, so I hope you can help. I’m at a loss as to what’s caused/triggered this problem with the portfolio items not loading.
Just purchased your theme. I really like it but anyway I have a few questions.
1. How can I change the format of date and comments in the blogpost? I just want to have a simple date there without showing the number of comments in circles or squares.
2. I tried to remove the view more button and show the footer all the time like you described it in the FAQ. Unfortunately it covers the contact section now which is not visible anymore.
3. For my pinned panel I added a bottom border to seperate content from navigation. Unfortunately the border is shown on the complete width of the page and not only the width of the box. How can I change it without messing up the code?
4. I want to use the portfolio section as a service panel where I can show docs, PDF, and especially videos from youtube mostly. How can I realize that and show files in the fancybox?
That’s it for now. I would really appreciate some fast answers! Btw. Some other theme authors use support forums apart from the comments on themeforest. Its much more organized and actually people have better options to search for old threads to help themselfs. Would be easier instead of answer every question twice. Maybe you could opt for such a forum as well.
Thanks for your help!
We’re not providing support any more for this theme
ps: Support isn’t mandatory for any theme here on ThemeForest…
WHY ISNT THERE ANY NOTE that there is no support anymore?! On your support page it is stated that you will answer questions under comments. (“support for this item is provided by Brankic1979”)
I would like to get my money back. I require themes which are still on sell for 45$ that there is at least a bit support if they are still on the market.
Where can I make a request? Quite poor guys…
If I would have seen any note on your page, I would not have gone for this theme..
Common..cant you go for my questions?
You just commented some questions 14 days ago and now you stopped?
If it’s very easy to answer – I’ll help.
Authors can choose to support their items but this is optional and may vary.
I’m not sure if you can get your money back since there’s nothing wrong with the theme. Last supported WP version is 3.4…
Of course, you can always ask Envato stuff about refund…
I sent an email last week, I seem to have an issue with the slider not working on mobile devices. I love the theme so far – and would like to get some help in case I’m missing something obvious.
I’m trying to change the icon boxes to just have the caption and description in them, however it seems it’s the actual image that is hyperlinked. Could you tell me how/where to make these changes please?
How can I make the View More Stuff always show? (I wish these lists were searchable)
How can I show the slider on mobile devices?
I need to eliminate the ability to leave comments on all pages, blogs and articles. How can I do?
I do not even want the comments box.
Hi – I am having an issue with the prettyPhoto lightbox that comes with your theme. When I added the Print Friendly plugin so that we could turn portfolio galleries and articles into PDFs it’s adding rel=“prettyPhoto” to the Print Friendly button which causes a fake error.
Can you help me to change the code in your theme to not add that to the Print Friendly button?
Hello there seems to be a problem with my menu navigation bar (on white background). It doesn’t work can you help please.
Suddenly I find that it is no longer possible to a custom front page. How is this possible? Without adding plugins, without making any changes to the theme.
Hello. First thanks for such a great template. I have been using it for more than half a year already and haven’t had any problem with it.
The question I have, is regarding the Stretched background image option. I am wondering if there is any chance to use a different background for a different page or if i can at least disable the stretched background image on selected pages while it is enabled on the rest of them.
Sorry but it’s not possible out of box. This theme was initially one page template, so this is why we didn’t provided such an option
Each time, I’m trying to add a contact form to a contact section like in the demo, the slider is broken.
Can you please help me?
No idea please??
Sorry for late answer (problems with our main PC)
We haven’t tried this combo (contact form – slider). Please try to use some contact form plugin because this solution should work…
Sorry, I may not have made myself clear.
On the preview, you have the slide on the top of the page and in “section contact” the form and it’s works.
I try to do the same thing on my page, but when I add the contact form from the theme, the slider is broken. Hope you see what I mean. (sorry for my english)
Do you have a solution please ?
Online demo http://cluster006.ovh.net/~bflysvhw/
You can see slider broken. This happens when I publish the form.
Please replay replay,
Currently I have uploaded theme with Wordpress 3.5, however it works very weird with it.
It doesn’t let me open admin, doesn’t reflect any changes and doesn’t open this way: www.site.com instead only opens first page this way: site.com
Please reply as soon as possible.
This theme is tested with WP 3.4. It should work with 3.5 but we’re not providing support any more…
is there a tutor for the setting of portfolio items in a page? In your zigzag responsive demo (http://demo.brankic.net/?theme=ZigZagWP) you created a portfolio page in which you can select, through buttons, only specific portfolio items. Can you explain to me how to do it?
It’s working just fine…
when you try to click on one of the pages in the menu navigation bar (white background not red menu navigation bar)it doesn’t go to the page.
Not sure if I understand where is that menu.
Could you be more precise?
Hi, sorry its literally as soon as you land on our site www.redmountainpr.co.uk (homepage) its the first menu you on top of the slideshow, you click on one of the pages it stays highlighted but it doesn’t scroll down to the page.
For me it’s working just fine. What browser you’re using?
Also, please insert full Google Analytics code (not only the ID)
I’m using google chrome
but its working on safari
Hi, I would love to have a separate full width colour or background for each section but keep the content width of each section as is. Could you help provide extra CSS to solve this?
Thanks in advance
How do I edit or remove the text under the title?
Ooops I figured it out, thanks!
“Drop down” menu function will not work at all? Have assigned the page a “parent” and no luck. The pages in the dashboard show it as being a sub page but dose not work when live?? Please help
Use, by you or one client, in a single end product which end users are not charged for. The total price includes the item price and a buyer fee.
Why buy with Envato
Use, by you or one client, in a single end product which end users can be charged for. The total price includes the item price and a buyer fee.