An introduction to support on Envato Market

  • Envato staff look over every item before it can be sold on Envato Market.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Hands-on support for this item is provided by Brankic1979

They will respond to buyers' questions via their own support system.

Go to item support

Additional information from Brankic1979:

Users must have PURCHASED tag next to their user name.

If you’re using contact form on our profile page (because URL of your website isn’t ready for public yet) you’ll have to let us know through item comments page.

Before asking questions, read the help fie (it’s in the ZIP you’ve downloaded) and FAQ of the item you’ve bought (below).

Support forum is in experimental phase, so I’ll still be answering through item comments…

Common WordPress Installation Issues

Missing style sheet error when installing the theme

A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.

Frequently Asked Questions

How to edit text below the title of the section?

This is the content of Excerpt field. If you don’t see the Excerpt field, click on SCREEN OPTION button near the top of the screen and tick the Excerpt checkbox.

I don’t see the Title in Boxed Text shortcode.

Check if you have links in title. If you do, replace ” with ’ in href attribute (you must use HTML editor).
[bra_boxed_text Title="Hello. We are <a href="http://themeforest.net/user/Brankic1979">Brankic1979</a>, one of <a href="http://themeforest.net">ThemeForest's</a> top authors." Description="We like to make things for web, in fact we are little bit too obsessed. In fact we earn money whilst working on things we're totally in love with. Admit, you're jealous?"]
The problem is if you edit this page next time in Visual editor, because WP removes ’ and insert ”, so always open page in HTML editor if you want to have link in Title in Boxed text.

I don’t see filters in portfolio section.

You must have Portfolio category with subcategories. These subcategories are filters.

Select this parent category in custom field “Select Category with Filters (for Portfolio)”

I want to scroll to the top of the page when I click on first menu item.

First see what’s the ID of first section. Hover the 1st menu item and remember the value after # . (If the 1st menu item is Home, this value is home).

Now go to Brankic Panel and paste this to Extra JavaScript
jQuery(document).ready(function($) { 
     $("a[href='#home']").attr("href", "#top")
});

ps: Of course, replace “home” with your ID of 1st section.

I don’t see slider (I’ve inserted all slides and content in Brankic Panel -> Slider).

You have to select SLIDER in “Insert slider or contact form” custom field on the page where you want to show slider.

I don’t see blog posts in my blog section.

You have to select category with your blog posts via custom field on your blog page.

How do I reduce the amount of blank space in between the sections?

Add this code in Extra CSS in Brankic Panel
.content-wrapper {
    margin: 0 0 100px !important;
}

I would like to hide some pages.

Add this to Extra JavaScript (change number in bracket and ID-TO-HIDE)
$(document).ready(function($){
   $("#menu li:nth-child(6)").css("display", "none");
   $("#ID-TO-HIDE").css("display", "none");
});

How can I set the picture for a team member?

You have to insert it visual editor after inserting shortcode

I can’t have nice aligned layout.

Try to add divider between sections. There is a shortcode button for this.

Remove pinned menu

From javascript/custom.js remove (or comment) these blocks of code

How to remove View more stuff in Footer and make it always visible?

Add this to Extra JavaScript
jQuery(document).ready(function($){
$(".trigger-footer").remove();
var bottom_h = parseInt($("#footer-bottom").height() + 30);
$(".footer-content-wrapper").css("bottom", bottom_h)
$(".footer-content-wrapper").slideToggle("fast");
});
and this to Extra CSS
.footer-content-wrapper {display: block !important;}

How to keep pinned menu always on?

To keep pinned menu always on add this to Extra CSS
.pinned {display: block !important;}
Add this to Extra JavaScript
jQuery(document).ready(function($) {
$("#menu").addClass("pinned");
if ($("#wpadminbar").length > 0) {
            $(".pinned").css("top", "28px");
}
})
and from custom.js delete (or comment with // before each line)
$("#menu").slideUp(function(){                        $("#menu").removeClass("pinned").fadeIn();
});

Filtering doesn’t wok on my portfolio page. I’m using not Latin characters.

Change portfolio category slugs to Latin.

I want to reorder my Filters in Portfolio section.

Filters are ordered by it’s ID.

I’ve created this code which you have to add to Extra JavaScript in Brankic Panel

http://download.brankic.net/ZigZagWP/filters-reorder.txt

I hope this makes sense…

ps: This is an example if you have 4 filters, I’m pretty sure it’s straightforward what you have to do if you have more/less filters…

I want to add custom link to main menu.

Change 3 in nth-child(3) to other value… Add this code to Extra JavaScript in Brankic Panel http://download.brankic.net/ZigZagWP/custom%20link%20in%20menu.txt

I have an issue when installing WordPress in a subdirectory. When I try to click menu link to some page section (from the separate page) doesn’t work.

Here is the code you have to insert into Extra JavaScript in Brankic Panel if your subdirectory is “site”. If it is something else, replace site with the name of subdirectory (2 places)
jQuery(document).ready(function($) {
$("#menu li a").each(function(){
var menu_url = $(this).attr("href")
if (menu_url.indexOf("site") > 0) {
var new_menu_url = menu_url.replace("site", "");
$(this).attr("href", new_menu_url);
}
})
})

How to add more social icons to social header widget?

You have to upload new icon (jpg, gif, or png file) to folder wp-content/plugins/bra_social_media/icons/

To upload new icons, use FTP, or your hosting File manager

When to contact Envato Support

Authors are experts on their own items, but if you're having trouble using Envato Market you should come straight to Envato Support.

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